To turn off the Internet due to poor quality, regular disconnection and low speed, I had to go through a hundred circles of hell. Then, fraudulently (they said that the wire was outdated), they connected the landline phone via a modem, when they realized this, they told them to remove it, since they occupied the outlet and additional electricity consumption. They said they can't do anything anymore. Now it's time to turn off the landline phone, they make you pay 1000 tenge for disconnecting, otherwise they won't turn it off! What kind of blackmail is this? I also had to pay for 5 days, so they will arrive within 5 days. I'm talking about the fact and you'll count it later! No, they don't apply until you pay! You connect the phone, you pay, you turn it off, you pay too! They're dragging their time out on purpose! Terrible organization, terrible service!
The Internet was not bad - you have to be objective,
but the termination of the contract took almost 6 months, the specialist initially did not explain that it was possible to hand over the equipment through the 3rd person, and apply for termination via Whatsapp,
she constantly insisted that we personally come to the Kazakhtelecom office, the online application was constantly rejected, the sixth month after after the proceedings, they told me that it was possible not to personally come 1,500 km away and apply for a watsap,
an additional one was removed.money for an incomplete period of use of the equipment / tariff and accrual for the current month not from the date of transfer of the equipment, but from the date of the application for termination, that is, the equipment is already on their side, the service is not provided)), but pay the tariff. In general, the impressions are so-so.
Well, since I don't have a home phone at the moment, but Kazakhtelecom I still like the girls are all friendly, what should I ask they will always answer you
When registering 1 room of the wireless terminal, 8 rooms were issued to 1 apartment, many people stopped paying, after which it turned out that instead of helping employees do everything to hide their tracks, they used my personal data imagine 8 for an apartment, I probably have a VIP client, I have 2.5 phones in each room, Mr. Ridder
The database is a mess. She provided documents for the apartment several times when changing her place of residence. More than three years have passed, but notifications are still being sent to the old address. And they send notifications to my address, but to the other two hosts. You sign a contract, after moving to a new place, you are obliged to pay the subscriber until the end of the contract, although you did transfer services to another address. The quality of the Internet is poor, it often freezes.
Kazakhtelecom is the Bermuda Triangle, operators are constantly disappearing there and a person is forced to sit for several hours to solve some kind of problem, operators say that all issues can be solved by Whatsapp, but ....who else would know how this Whatsapp works for them and which number you can contact, because when you go there, no one gives a clear answer, and this is very sad, I want to somehow establish work with the population.
It is quite convenient, the reception will explain, a waiting ticket will be issued, the scoreboard will give you your number and you are in the hall. If you do your business, please do not forget to thank the girls! Be attentive and polite!
I've been using it for as long as six years, I can't put less than a star. Well, the Internet is really dumb. How many times 165 people called without help. And she survived a year for the contract to end.
Why do they never pick up the phone? I can't get through, I'll have to come personally from another city. There is no order, no responsibility, the day has passed and it's okay.
A company that has shut itself off from the people. It is impossible to call or write there. It is only possible to come. But there is no sense at all from hiking, the workers are "very gifted" with the mind that they are not able to solve basic issues. The company's Internet is just disgusting, despite the fact that an optical cable enters the apartment. Constant interruptions with voice communication (WhatsApp, Telegram, VoWiFi, etc.), and they cut everything at once. It's no secret that there is nothing to watch on their cable, so there is a need for a Russian provider of media services, but CT cuts traffic, it is impossible to watch. This CT has closed all the running ports (21, 22, 23, 80, 3128, 110, 8080, in short, all running ones), so you can only get home through non-standard ports. Anyway, the Internet sucks for them. There is no technical support, the prices are raised nowhere higher. The trouble is that CT is monopolistic, and there is no other provider anymore.
The Internet doesn't really work, the services are overpriced, and the service leaves much to be desired. They impose unnecessary services.
See original · Русский
3
Семён суриков
Level 9 Local Expert
April 7
The other day we were again for the third time in a month and a half, there is a problem with the phone, it is wireless on the terminal, we bring it home after a week or two it refuses, they change it to bu and there is no sense, I will go to refuse, completely from services.
08.03.22 at 7.30 am (we are still sleeping) Kazakhtelecom operator calls and asks me my full name, checks (calling him) my cell phone number, my INN, and then confusingly talks about the Amediateka, which costs 29 tenge per day for the trial period. I didn 't really understand anything , and apparently I answered automatically ..Yes. I received a link on the phone that I had to activate to connect. Of course I didn't do that.But knowing already what kind of organization Kazakhtelecom was not too lazy to go to the LC, so here it is... I have been the "happy" owner of the Amediatek service since 08.03, for 890 tenge. This is an unobtrusive service. Of course, I will switch off after passing several psychological endurance tests, as always, but if the Kazakhtelecom operator ever calls me again!!!!!
Today, 12/13/2021. I found out that I was connected to an additional one.the TV+ service. It costs 800 tenge.Before that, Kazakhtelecom operators called for a whole week, imposed this service, said that I was a good payer and as a reward.... I refused. Today I found out that they signed me without my consent. What kind of lawlessness is this?! Now we have to go and write an application for refusal of the service. It seems that Kazakhtelecom's management does not have enough money, I think the operators themselves do not need it
We also found out today that we connected additional services when we were going to pay, what kind of lawlessness, why don't they punish operators who conclude fictitious contracts?moreover, they did not say anything at the beginning about the terms of the contract, they wanted to refuse draconian penalties, it's better for Beeline everything is simple there
Caution! Don't get into this stuff! It's a disgrace! You will be charged money for not being able to call anywhere! I turned the corner and there is no network coverage area. You will not be able to call children and elderly parents! And you pay them a lot of money for this mess! And they will draw up a contract - if you decide to leave them, you will have to pay money. This is what kind of parasitic laws there are. An expensive, greedy and shameless organization, there are no benefits for pensioners, and there are benefits in Beeline., and the coverage area is excellent, and cheaper. We are sorry that we left Beeline.
See original · Русский
6
1
LiLiYaF
Level 10 Local Expert
August 8, 2022
Queue... I lost almost an hour sitting there! And during this time, only 4 people were served! And there are a lot of operators sitting there. What are they doing? It's not clear. They serve politely, but sluggishly and slowly. There are a lot of obstacles to turn off the landline phone. I'll turn it off anyway, so I don't have to contact them anymore
There is everything on the Internet, you don't need a TV, but you connected (of course, it's your own fault here), now it's a problem to refuse. The bot is responsible in vacap, and an ID photo is also required for identification. It was only with the operator that the problem was solved.
Your Internet, like other services, is the bottom. How to collect money so everything works fine, how to ensure a normal speed, at least just promised in the contract, so immediately problems. I do not advise anyone to ever contact them. Non-tariff rates as well as the organization as a whole.
A previously secretive organization, I ask you if you have a program with a personal account so that you can track traffic consumption, no, they say this is impossible with us!!!!
No one in particular can answer the question about traffic consumption, only directly at the department and then nothing meaningful, send an SMS and get an answer in which nothing is clear!!! Generally a terrible organization!!!
Everything is bad! After a month of unsuccessful negotiations on the phone, the husband went to the subscriber department. But they didn't even talk to him there because all the services were registered in my name. And I can't go for health reasons, I can't move after spinal surgery. It got to the point that I was offered to die so that my husband would take a certificate of my death and then he would be able to refuse the services of Kazakhtelecom.
it is impossible to painlessly abandon telephony services... they demand to pay a penalty...the office is bent without prospects for survival and development, so it tries to bite at last
Fiber optic was connected, but the connection was bad and remained. It is not clear what we are paying for. The speed is low, contacting the technical service is useless. When the company's management will fulfill its contractual obligations.
Comparing the design in other cities, I don't really like it. The subscriber department works disgusting, you have to wait in line for a very long time, although there is actually no queue, only two or three people.
Terrible service. The queues are long. Employees don't know anything about the first day at work, I can't help. I really do not recommend contacting them.