I have been going to the post office number 9 for many years, and there have been many changes for the better over the past 7 years. The examination is fast, Convenient, clean, neat, convenient that the office for receiving and sending mail was opened separately.
All over the world, any issue at the post office is solved at a high level. It's a pity you can't say the same about Kaz.by mail. And not only about the post office, but also about any budget organization, where the managers have no idea about the very concept of "organization", and the staff is insubordinate, incompetent and incorrect with customers. A big question arises about the education of the latter, not to mention the culture of upbringing. I am ashamed of Kazakhstan. The level of service leaves much to be desired
Sending a simple letter around the city takes from 40 minutes to 2 hours. 1 window is working, and then barely. the 21st century, and some kind of automatic mail sending machine was not invented. It's a pity only the staff, because of the shortage, they are apparently forced to work for 3
Favorite branch of the native Kazpost. Friendly competent employees, excellent team relations, it is clear that they have been working together for a long time.
The department, like everything in Kazpost, is standard. 3 windows, impolite staff, post office and parcel market.It is better not to come 15 minutes before closing time, they will not serve you.
It is not very convenient only to work until 18.00, it would be much more convenient until 19.00, but in general everything is fine. But this is purely my personal opinion
The parcel supermarket is the most convenient service. It works quickly and clearly. Before his appearance, I had to receive parcels by standing in line for hours.
Kazpost is Kazpost. There is a queue at the ticket office. The only thing I like is that you can receive a parcel from anywhere in the world. And pick up is easy and trackable.
I like our mail. The girls are always polite, they will even receive us early so that we don't freeze in the cold! Special thanks to Anara and Madina for the good work!
When the management of Kazpost realizes that the branches are working at the same time when the majority of people are at work. It's such a trash to take time off from work to receive a package. It is necessary to introduce shifts and change working hours so that it is convenient for people, in the evening, on weekends, on holidays, but the lack of healthy competition in the postal services market keeps us in the last millennium
The service is average and they are very rude. Now we pay for the communal apartment for the mother-in-law online. And so she went outside and to the post office at least once a month
It seems that the workers at the shipment see the computer for the first time. They work terribly slowly and uncertainly. Of the four windows, only two are working. 40 minutes of wasted time and all in vain.
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3
Ольга О
Level 11 Local Expert
October 26, 2022
It is very strange that there are no postcards in the post office. I wanted to send a postcard home from my vacation as always, but I couldn't find it. The employees just say no and that's it. It is also strange that not all branches work for sending, some only issue. I haven't sent a postcard home in 20 days.
The Kazpost system itself is, of course, archaic, but the girls at the checkout are polite and good, trying to do everything as quickly as possible. Thanks to them.
The queue is terribly Long, The reception is very slow. I stayed there for two hours to send a small package. The queue terminal was not working. Very slowly, in one word Kazpost))
It is impossible to get through to the phone numbers indicated in the certificate!
Employees simply ignore incoming calls!
Courier delivery is not working!
I was waiting for a registered letter with delivery! The delivery time from Ust-Kamenogorsk has exceeded 7 days!
The search for the track gave a stunning result!
In the description "Delivery by postman /courier did not take place
Although there is always a recipient at the specified address!
The administration of the branch and the Kaz post office have something to work on....