Pleasant staff, but not comfortable chairs, the ticket machine did not work, due to the fact that I am not a local and have never sent postcards at all, I sat in line for more than 30 minutes to be given a pen and threw the postcard into a box, it's a pity that I spent so much time, but what can I do, I hope the machine will be repaired or at least I'll write a memo about sending letters
The assessment is not for the post office, but for the building. If you are disabled, then you should not go to this post office and the nearby fixprice. To get to the stairs or drive with a stroller, you need to complete a quest of concrete blocks, mud. There is no ramp. But there is an elevator with a call button. The elevator is locked! And the button doesn't work! In order for a person with a disability to get inside, a miracle must happen and he got up and got up himself. In general, those who built it are to blame. It's horrible. There is a parking lot behind the building that does not open and which cannot be entered because the asphalt is above the parking level. This means that during the rains all the water flows there. How else did the inspection miss this building
We went to the post office in order to buy and send a postcard. But alas. The post office space turned out to be very small. There is nothing but a counter and reception, maybe the delivery of parcels and envelopes...
It's not very convenient, I received the parcel for the first time. On the website, it was indicated by the track number that we were waiting for the recipient, in fact, when he arrived. They said come after lunch, as the parcel needs to be searched. I suggested let me find it myself, it was refused. We search for the parcel two times, first the mail staff, and then the recipient is looking for it. Who came up with such a stupid idea.
Very fast service. Unlike the Russian post, here you need to find your parcel in the cell yourself and go to the terminal at the exit. Therefore, there are no queues that have arisen in Russia when one operator is searching for a parcel
It would be necessary to put an administrator who would keep track of who came for what. I wanted to send the parcel, only when the girl came up, finding out that I wanted to send the parcel here, she gave me the box, and was outraged why I didn't ask for the boxes in advance. God, how could I know. It would be good if a person would sit and ask, and regulate such issues. We really spent a lot of time putting things in a box and arranging them.
The travel bag was not accepted for shipment, referring to the instructions on the website.
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Anonymous review
May 17, 2023
Excellent post office opening hours are until 18:00,the location is convenient, the parcel was sent without problems, the staff is polite,the service is excellent.
There are no correctly placed price tags for goods, there is often a long queue and at the same time the second cash registers do not open, there are problems with the terminal
The longest kazpost I've ever met... managers are just stupidly dragging their time to sit out their time... since it's on the payroll. 1 order is placed for 15-20 minutes.. sadness
Slow service, send a one-time letter from a legal entity. persons are sent to Auezov in order to register an LLP in the system first, and for this to carry a whole package of documents with you. I understand if I signed a contract with them. We would have done it a long time ago so that we would not have to go to the right bank. As a result, we sent a letter through a private courier service and everything is fine.
The team is working perfectly! The staff with the contacts are polite, treat their work responsibly, conscientiously, serve both in Kazakh and Russian. It's nice when employees working in the field of providing services to the public work with clients like this
The only post office located on the Left Bank of Astana on the territory of Uly Dala and Alikhan Bukeikhan streets. It is small in size and has a lot of work to do.
Sometimes it seems to me that people buy up everything out of boredom just to keep themselves busy, a waste of money, ehh, people then start collecting junk!😔
They work very slowly. A rather rude manner of communication. Yes, the rules are supposed to open large parcels and check, but do not immediately rush at her with a knife and open it. First, you need to explain it politely and clearly. The man was stunned, not knowing the rules, when his parcel was opened and everything was roughly rummaged through. And to his question, why, they rudely threw it, it's supposed to be! Like at a train station in the 90s.
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Level 8 Local Expert
May 24, 2024
I sent a letter to Russia in September 2023. It's still going on! It is better not to use the state mail, but overpay and send it to a commercial one!
Well, the standard compartment, it's bad that there is no trash anywhere near at all. A pile of garbage is lying around near the entrance all the time - you need to solve the issue with the trash can right away.
There is a huge queue of people who want to send parcels. I just needed one envelope for Kazakhstan, they told me to stand in the general queue to buy it. Very nice, of course!