The building has 6 floors + technical. In the spring, the upper 2 floors were flooded with water and dripped even from the ceiling to 4. The toilets are disgusting, without light, soap, in mold. Only the 1st floor looks decent, the rest is darkness
I needed to redirect the parcel from the district office to the office in the city of Kostanay, it took a lot of time, first I had to write an application for shipment, then pay for the shipment and for the application, but at the checkout the operators could not find the code of these payments for a long time, they did not know themselves, their senior employee too, even those who accepted the application did not know how to make the payment. I sat there for forty minutes while they searched, even contacted the hotline. In the end, we found the codes for both payments, although the amount was paid by the one that the hotline operators told me. In general, this parcel was then sent to one of the branches, they were accepted there, but apparently they also did not figure it out and sent it for sorting again. Again, I had to leave a request on the hotline to be brought to the department. As a result, they call me from the department to pick up the parcel, I came, but they did not find the parcel, they did not indicate the number of the row and the box on it. So I had to wait another 5 days until they manually found the package. The impression of Kazpost's work remained unsatisfactory
a big minus is there is no parking nearby, and so many times I was, although there were always a lot of people in the queue, I did not stand idle for long
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4
Дмитрий Елисеев
Level 6 Local Expert
December 17, 2021
Poor organization of the work of city post offices.