Responsive and patient staff, clear advice. The main thing is to remember that we ourselves should be polite, then in return, most likely, we will also receive politeness! Thanks!
09/14/2023 I sent 3 parcels to different countries. The operator entered the phone numbers incorrectly in the 2nd window. To my remark that she made a mistake and asked to fix it, the answer was that she did everything right, the program mixed up the numbers and nothing could be done. Moreover, she checked all the data with me, the phone numbers were indicated on the parcels, it was just necessary to write them off. One number is filled in correctly, and something went wrong with the other two employees - the number of digits matches, but they are entered randomly, as desired.
I asked several times to correct it, showed the numbers on the parcel and in the printed form, and in response I heard a boorish "I entered everything correctly, you don't understand that."
I do not wish anything good for such a disregard for the work that feeds these indifferent employees and for customers who wait an hour for their turn.
Terrible service, only one window works at a snail's pace, I sat in line for 30 minutes and during that time they still served one customer, and there were at least 10 in front of me, even more after me. I did not wait and went to another department, because according to my calculations, even before the end of the working day I would not have had time to be served. It's a nightmare, like I got into the last century, no electronic queue, no quality control of service.
I'm sorry, but I can't write anything good about this post office. The queue is created by employees of this department. Rude. "their own" are pushed through without a queue and take a sooo long time to process requests. They're going nowhere.they are not in a hurry and they do not care that we cannot spend several hours at the post office!
It is very inconvenient and takes a long time to send parcels. not only are you waiting in line for a long time, but also if someone has a large parcel, it takes a very long time to make it. And the chairs are iron and slippery, it is very uncomfortable to sit, especially for the elderly, it is uncomfortable to sit on them
Everything is fine, everything is already native over the years of walking here, but..
Fix this door at the entrance, poor people come pushing, do not understand why it does not open.
They take their time, everything needs to be reminded 100 times
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А.
Level 6 Local Expert
January 22, 2024
Of course, the queues here are always long, but the staff is calm and restrained, thank you Elmira carefully collected my parcels, even offered additional protection so as not to break the parcel, everything is clear and high-quality. With such a good attitude, you close your eyes that you sit in line for an hour⭐️⭐️⭐️⭐️⭐️
A standard Kazpost branch with its pros and cons. The service is slow, there are often long queues.
The issuance of online orders is organized in an adjacent room with a separate entrance, which is very convenient.
firstly, the service in the branches is terrible, one person can be served for 40 minutes, and secondly, 30 minutes ago I tried to book a queue online on the website...it doesn't work, I called 1499, I was delayed for 30 minutes, they don't know anything at all... Just a minute, just a minute, stay on the line...That's all, I didn't hear anything else intelligible! Score TWO WITH A MINUS!!!