Weak work of the department. There is only one window all the time, it is also cash transactions, it is also parcels, and in combination with slow service, it creates long queues almost all day
Orbit is the best area in the city, especially 3-4. Everything is within walking distance, schools, kindergartens, shops, magnum, banks, bazaar, everything you need for life, nearby
Fast, reliable and high-quality. Most of the KAZPOST offices perform their functions just brilliantly. This is one of the few that is also no exception to this rule. I fully recommend this mail even for sending letters to the European Union and even further....
The staff is afraid to send parcels abroad. They will find 100 excuses not to do it. But in fact, they are simply not competent and cannot distinguish the goods prohibited for transportation from the one that can be transported
Go to sdek across the street: in 5 minutes, I was issued everything and consulted how customs actually works
We need to improve the level of service.
Make a user-friendly application.
Make it possible in the application to pick up parcels by barcode or cuarcode.
Make the working hours until 22:00. Before 18:00, the parcel can be picked up if everyone is at work.
See how your competitors are doing.
Let's raise this offer to the top.
The girls work clearly and professionally. They are polite and responsive, but customers take out their brains, it's a shame to be present at this. Every time I visited, I observed such clients. Respect to the girls for their self-control, I couldn't.
It's all good.Self-service.I came, found my parcel myself and went home.Previously, it takes a lot of time for an employee to find each parcel.And now it's not even five minutes.Great.
And I had to get to a girl who doesn't know anything. I ran to another window for every word, consulted. I rewrote the address form 3 times, the whole problem was the estimated cost and insurance of the parcel, they never encountered it. The fact that a package can cost 50,000 tenge was news to them. As a result, it took 40 minutes to send the package.
The incoming parcels are conveniently placed, especially convenient with the application: a message arrives indicating the number and location of the parcel. They are served quickly by reading the barcode on the package and the certificate.
Inconvenient opening hours: from 9:00 to 18:00, and it can be difficult to get in because of work.
We have become much better at work, well done. Special thanks to the girl who helps with the parcels at the exit, is always friendly and helps visitors
I do not hesitate to put a stake! There are always some questions, there are always queues or employees do not understand where they work and do not try to help. Well, at least the delivery of parcels has been simplified, so here's the score.
Well, how to say it... If you do not behave like a gray mouse, but learn to demand that your work be done in full by employees, with louder and more insistent, then even less. Otherwise, it's complete bullshit and disregard, on the basis that all these idlers were taken on the condition of too small a salary and, according to them, they are not obliged to work fully for this money. We would like to disperse all this Kazpost and give the opportunity to provide postal services to private companies on equal competition terms. And we will choose for ourselves which of them is more worthy. And everything in Kazpost is sad, starting from the service and ending with applications.
The service is terrible, the woman is always dissatisfied, rude, gives parcels with great difficulty, demands unnecessary information, who called, when called, what is the name of the postman.
Fast service. You can quickly find the package, as there are not so many cells. If you don't find it, the staff will help. There is almost no queue both during working hours and on weekends. It is convenient that I work until 7 pm.
It's cool now! Previously, it was possible to defend a parcel for two hours.
Now it takes about 15 minutes in the midst of it.
And the bonus to this is a very pretty, polite girl with a good sense of humor.
Thanks to her)
There is a lot of mess, parcels sometimes somehow fly into neighboring cells, then finding them is still a challenge. At one time there were long queues at the entrance. The operators work slowly.