Service for 4+. Even at 5. Considering that this is a post office. Not a private little souvenir shop. The staff is good. They tell you what and how. The waiting time is 0. You pick up the parcels and that's it. There should be a small fast-moving queue at the checkout where the receipt of the parcel is celebrated. It's a bit far from me personally, but what can I do, sometimes it's interesting to visit the right bank :)))). There are parking spots, you can even circle around the area, you will find a place to hide. On the right, everything is close.
A branch of Hell on Earth!
Already from the 1st minute you feel how everything has turned against you. Parking is terrible, you can only get up a block away, somewhere in the yard, and then if you're lucky... There was no one at the reception for 20 minutes... This is not the 1st time, so there is an understanding of where to go. The reason for the visit: the letter, which was supposed to be delivered to the office, for some reason refused to be delivered. 20min in line and 20min searching! During this time, you listen to the stories of outraged customers with all sorts of different cases!
The guard (big, arrogant, confident that he is the Boss, can send him, and immediately leave somewhere).
Do not contact Kazpost))
Very good service, they will help with everything, communicate politely, very good staff. The dial only sometimes does not show exactly, but this is not critical, because everything will be explained and told to you
It feels like everyone is working slowly, very slowly... If you approach one specialist, he sends you to another, another to a third, and the third one wonders why you were sent to him.... Maybe I was so lucky, but that was the case with me today. As a result, the parcel was not found, they say it has not arrived yet.... And the message came that it is here, they say another SMS should come, then come, in general I am shocked
люблю именно этот филиал Казпочты. большой, просторный, много окон и, соответственно, сотрудников. всегда вежливые, отзывчивые, полностью проконсультируют, подскажут. часто забираю посылки с aliexpress, и отправляю посылки по Казахстану. обслуживание проходит быстро, буквально минут 5, не больше. редко, но бывает, что табло не работает. и не смотря на это, сотрудники оперативно работают, чтобы не создавать большую очередь.
It's fussy, but well done! They will explain and guide you ! Employees work with a large flow of people, strength and patience to all employees of the organization!!!!
So there are no advantages. The service system pleasantly returns to the period of the Soviet Union, with all the ensuing delights. Digitalization and the opportunity to make life easier for the client is missing.
I do not recommend this item, the employees do not want to work, as a result, I had to look for my parcel myself. As a result, she ended up in the wrong cell. And the product itself is all dented. This is the first time I have come across such an attitude
The delivery of parcels is just a bomb theme, everything is fine and fast, so far I have not encountered any problems
See original · Русский
Б
Бася Котов
Level 5 Local Expert
September 21
To say that THIS IS A NIGHTMARE IS TO SAY NOTHING
VERY "GIFTED PEOPLE" WORK HERE!!!
IF I DO NOT RECEIVE AN OFFICIAL RESPONSE FROM YOU, COMPENSATION AND APOLOGIES
I will file a lawsuit against you, and a statement will also be written to the police
I was given an order, I opened it, after issuing it, the employee changed her mind about issuing it and started saying that another recipient should come, she scratched my hands and tore the goods, which she did not have the right to do!!!!
In my personal account I have an SMS receipt, as well as a receipt for paid goods, but she and This is not enough.
For trying to snatch stolen goods from her, she started calling security, then they wouldn't let me out and wouldn't let me call the police and leave a complaint, they tried to snatch the phone (but everything is recorded, we have it from the face), passers-by were also outraged and filmed everything on camera.The guards say they are in jail
Where did you get such a rabble?
Who can return the stolen goods to me, and
On the second floor, addresses are often confused when issuing envelopes , consultants work slowly, the queue is waiting for one letter to be found , slowly
It is very stuffy, there is no air conditioner. There is no automation for sending letters, everything is manually 100 pieces of letters, the barcode was manually glued. You also need to know exactly where, the barcodes were peeled off, re-glued, it turned out to be sent 3 times
Service alas and ah (I pay utilities every month and the same thing every time: there is no small change ( 1, 2, 3, 4, 5, 10 tenge). But if I don't have even 1 tenge, then I will see and hear a lot of negativity in my address. The cashiers are kind of angry, nervous. Another unpleasant moment: it is very stuffy indoors, especially when there are a lot of people. And it does not depend on the time of year and the presence or absence of heating. I understand that employees may be uncomfortable (cool or ...), but customers are also people and it's very bad when you go out all sweaty (especially in the cold season). About the good: there is a very pleasant, polite, charming woman at the reception (I don't know the admin or the manager). He addresses everyone with a smile, politely. She serves very quickly and if there is a conflict situation, she solves everything very professionally.
The poster is working. The package arrived quickly. I took it personally. There were no problems. The staff behaved correctly and suggested how to use this device. I'll be back again. Convenient!
Clean, the consultants are friendly, there is a restroom, the ATM outside is often not working properly, a second one is installed in the task, there is a parcel tracking program
The post office does not know which areas are served by postmen. I was looking for my letter without a track number, I live in the Sary-Arka area, I was given two numbers of postmen who serve the left bank!
They do not issue parcels to minors, probably in order to then charge their parents for paid storage, obviously. I think this is the merit of this particular department, the staff here is, let's say, special: in other departments, you can safely send and receive them.
Customer service is very high quality! Attention, quick response, care (the manager called back on Saturday morning, said that a registered letter had arrived, explained where to approach). Good health to all!
I always use the services of Kazpost.
I would like your operators to be more active during the lunch break, you don't always have time to register in time.
Alas....staff....he is not very polite, not rude, but lacks respect for customers. Indifference. I haven't been there for ten years, I left with my wife...with some kind of unpleasant aftertaste.
I don't know where so much negativity comes from, how many times I pick up parcels - there have never been any problems. Perhaps there are problems with the shipments ... never encountered
Само отделение без нареканий. Только здесь удалось отыскать открытки с видами города, чтобы отправить друзьям. До этого обошла 5-6 отделений, удивительно, но вообще нигде не было!
Осталась довольна посещением данного отделения Казпочты. В хорошее время живём. Никаких очередей, очень вежливое обслуживание. К сервису не придраться. Каждый сотрудник знает свое дело.
1
Гучи Аукатты
Level 10 Local Expert
October 2, 2023
The service is excellent. The staff is polite. Packages with orders are stacked in boxes. Clean, nice, neat.