If possible, I advise you to go to another department... I want to note that the parcel arrived to me from Astana, I had no choice, I had to... Before that, I had repeatedly heard that the staff was rude, but I did not expect such boorish service... I will never go back there and I want to note that cameras need to be installed there, where you can listen and see how they talk to customers and it was the head of the department himself, from there it is clear how the rest of the staff work... They greet you only after you say hello to them... It is better to overpay, but calmly, no one will break your nerves... I strongly advise against it...
I've read a lot of bad reviews, but this post is the closest to me, they served me without nerves, made small concessions and helped me send the parcel. I was satisfied with the staff.