If possible, I advise you to go to another department... I want to note that the parcel arrived to me from Astana, I had no choice, I had to... Before that, I had repeatedly heard that the staff was rude, but I did not expect such boorish service... I will never go back there and I want to note that cameras need to be installed there, where you can listen and see how they talk to customers and it was the head of the department himself, from there it is clear how the rest of the staff work... They greet you only after you say hello to them... It is better to overpay, but calmly, no one will break your nerves... I strongly advise against it...
I've read a lot of bad reviews, but this post is the closest to me, they served me without nerves, made small concessions and helped me send the parcel. I was satisfied with the staff.
Employees don't want to work.
There are 2 racks. One counter served a customer for more than an hour, all other customers stand at 1 counter.
Very long service
See original · Русский
1
A
Anonymous review
January 15, 2024
One cash register, one cashier and like in the cartoon "sloth", everything is very, very long
You've been standing in line too long until your turn comes 🤯😵💫why are there only 2 windows there? either they are working slowly or the database freezes
The goods arrive at other branches of the city.You write to Whatsapp, they don't answer, you don't take calls.I described it in detail so that we could contact another department to send my goods to Nurkent.After all, the exact address was given.It is unclear why they are being taken to the wrong place.We should go straight to them in Nurkent and tell them to send it back.It 's impossible to get through to them
that way .It's not debugged somehow...
One cash register serves. There are a lot of people at the checkout, the post office staff is in no hurry to serve. It is unclear who is being passed without a queue
Of course I understand everything, but this is already a mockery. I came on Friday, no one opened, I came today, no one opens, although the woman was sitting at the computer, okay, they don't have a network, but I don't understand what was so difficult to come out and say? Not sitting on your ass. And until we all called Kazpost in a queue, we probably would not have been told that they were not working
The customer focus is zero. No one can explain anything. Politeness is at zero.
Three stars only out of respect for the woman who works on the delivery of parcels.
Everything is fine in their department, but it seems that there are not enough employees for this department. People coming either stand in queues for parcels, or are forced to wait for the operator at the checkout... She has to run to get there and here at the same time. It's quieter on weekdays than on weekends. So knowing that there are more people these days, you can also add employees for Saturday.
The staff has no ethics and aesthetics. There's garbage everywhere. They do not know how to communicate and do not understand
nothing... Maintenance at -0