the staff is polite. The work with a large number of people is well done. The disadvantage is that the TV screen did not show the queue number. Because of the hum of the people, it was difficult to hear the voice that sounded the number.
The place has gone very bad. Sending a simple email is a real quest. Employees are constantly shouting at each other like in the market. They swear, and a general feeling of a bazaar rather than a solid institution is created.
I'm already silent about the chronically buggy electronic queue system.
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homostick
Level 5 Local Expert
December 4, 2020
Most often, my parcels are sent here. They're doing fine. But I was upset by the case when they called me and told me to pick up the parcel, but the parcels were not put in the box. I looked at the telegrams later, being in the department, and realized that the truth was not put in the parcel box. Do not call and do not tell me to pick up parcels if they are not waiting for the recipient, please! Because of this, I stayed in the department for two hours, waiting for "after lunch they would put me in a cell." It was like this before too. When I sent the package, everything went fine. The staff is good.
Well, about the service, as always, they seem to be beautifully dressed, it seems ..., In fact, there was no correct behavior on the part of employees, no specifics, and kicking around the offices
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Anonymous review
September 5, 2020
I always received parcels at another Kazpost office.The other day, a woman called with a message that I had received a package and needed to report to the head office. When asked why my parcel is there, and not where I always receive it, an employee of this branch answered rudely and disrespectfully. She answered my repeated call by ignoring it.
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Anonymous review
December 21, 2019
I sent a registered letter, I sat at the table for 45 minutes, a client was sitting, I did not understand what the problem was with such a long service. It turns out that when my turn came, two employees at 17 solik told me to fill in Latin letters, I replied that I had never had to write in Latin before, help me fill out, they threw the alphabet at me, said go and fill out do not delay the queue I'm sorry, I was shocked by such service, I said I can't, I don't know, I was told this is your problem. I am 63 years old and this attitude is not even towards me, but towards age. It is a shame to behave in the workplace, so you need to hang samples of filling this is a flaw in the mail if she has such workers
To the head of Kazpost JSC.I ask you to consider the non-fulfillment of your official duties, beginning.Mamontova E.N.,letter delivery officer Karaganda-Marshalling Bachurskaya R.S.,because the letter from the Department of Internal Affairs of the region (Yerubaeva 37) arrived on 03/12/20., where my address was indicated, and from their words it was redirected on 04/10/20., to the Railway OP, in connection with which it was done, and where to look Is this a letter?
No electricity, No maintenance. The 21st century is in the yard. An autonomous generator exists. But only Kazpost does not know about him. Or they pretend they don't want to know. I couldn't send a registered letter.
I received a package from Russia. 5 packs of medicines were sent. I opened the package, and there are 3 packs. There has never been such a thing, what kind of people work🤦♀️
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Гульмира
Level 6 Local Expert
April 19, 2021
I'm calling 1499 to get information about the parcel, no information is provided, some general phrases, no specifics