KazTour
Directions
Moskva
4.7 km
Mega Alma-Ata mall – 2
350 m
Features
Credit card payment
Visa support
Travel insurance
Transfer
Online sales
Last minute deals
Government organization
Country:Mauritius, Dominica, Maldives, UAE, China, Indonesia, Dominican Republic, Bulgaria, Egypt, Turkey, Vietnam, Italy, Qatar, Thailand, Czech Republic, Sri Lanka, Seychelles, Goa, Spain, Cyprus
Cooperation with tour operators:Intourist
Wheelchair accessibility:full access
Regions of the world:Middle East and Turkey
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6 reviews
March 28, 2024
Manager Nagima, at first booked us the wrong room that we asked for, a one-room instead of a two-room, as a result, the two-room rooms ran out when we discovered it. Then she couldn't check us in for the flight, neither there nor back, we were sitting at the very end, the whole plane could, but she couldn't.
In terms of communication with the hotel, there was also no help, when it happened with the room, they asked her to make a request for extra beds, she said she couldn't, why such a manager was needed at all
See original · Русский
July 23, 2023
Hello, the price is quality, it is clear.
We rested in Altyn kun, the second time on 22 and in 23 there is a change for the better, but the same disadvantages as in 22.
1) There is no cleaning in the rooms during the rest period, if you ask, they will come smeared with a dirty rag.
2) Arrival at 8 a.m., check-in at 14:00. (bus ride about 10 hours.) from 8 to lunch like homeless people)
2) Departure from the hotel, from the " square ", it is located 3-5 km from the hotel. (taxi, or on foot with things) nonsense.!
The bus brings you to the hotel, but you get back to it as you want. (They don't want to solve your problems either) taxi drivers also want to squeeze something out at least..
In general, the hotel is good, but you need to drive all the controls!
The owner of the hotel: there is something to listen to, for prosperity and business development.
See original · Русский
July 6, 2023
Zero customer focus. They talked to us as if we owed them a million, through clenched teeth and with contempt. Don't set foot in this office. Teach your employees to communicate with customers, even if they read some smart books.
See original · Русский