A disgusting tour operator, the first and last time we fly with him. The Moscow-Qatar route, the problems started at Moscow time. A list of tickets with the adult-child status was sent, I had to run around to find out. There is no hotline to solve their problems without problems from 3 a.m. We flew to Qatar with the result, after we lost two hours of time with registration. At the airport, a girl meets you, who can only check the arrival lists. What time will we go to the airport information zero and zero and zero. He stands there blinking and that's it, and wait like a parrot. Komon guys, you didn't bring me here for free, I paid the money, and this schoolgirl at the airport must have clear information, or drive her to hell. A day before departure, there is zero information about when we take off at what time, whether we take off at all. Why should I look for this information??? Which you are obligated to provide unconditionally? Why should I run around and find out? There is no information about your flight in the online Hamad board, does it exist at all? The conclusion is that Qatar is a great country, you need and can fly there, BUT only independently or by another tour operator.
I found an offer from this Kazakh operator in the Tourvisor system, applied through a travel agent, filled out the data and received a refusal in the evening without explanation. I suspect they put up a non-existent TOUR. Well, if they play like this when entering the Russian market, then, as they say, "we don't need this kind of hockey." It is unpleasant that such companies exist in the travel services market at all. And please note - four negative reviews, out of 21 reviews, but with a rating of 4.9 points out of 5. Does this happen?
Clear! and those who write negative reviews are incompetent, they do not understand that a refusal can be obtained from any partner, and to explain why the refusal is BECAUSE THERE ARE NO PLACES, every other day and every day in such work.
And that flight information does not depend on the girl who meets / accompanies the flight, but on other circumstances.And you don't have to run around looking hysterically, they'll contact you.
We flew through kazunion to the UAE (Dubai) for the first time, everything is very good! We were met, escorted, by very polite guides! We will definitely consider other directions!
An excellent tour operator, we flew with them on vacation to the Emirates. We send tourists with them. A great partner. Thank you for your cooperation.
Stay away from this operator!!!! This is the most disgusting operator in my entire experience! they can afford to simply cancel the flight and leave tourists in another country, as they did with us in Dubai. They just don't care about the customers.