Negative feedback helps to develop. First of all, about the good things - the rooms are spacious, clean, well-groomed, the pillows are very comfortable. The breakfasts are excellent with a good selection, it was fun to have breakfast with dumplings and dumplings along with a wide selection of salads and omelets. From the negative: the hot water flowed barely warm a couple of times in the evening, during the cool evenings it turned out very unpleasant that it was impossible to warm up properly. And yet, they gave out a terrible breakfast with them (they flew away early) - an egg, a piece of cheese, a piece of sausage, a cucumber, tomatoes... Make a sandwich - it's convenient and it turns out quite well.
A pleasant hotel. Small. With a good repair. Responsive staff. For breakfast, you can cook scrambled eggs/ omelet as you like. Nice room. Clear. Cleaning every day. One of the disadvantages is the design of the bathroom - instead of a curtain, transparent glass that moves and everything pours onto the floor. The water was heated for a long time in the morning. However, I got up at 6-7 in the morning. Tea, coffee, and water were added in the room all the time. Fridge. Good location in a green area. I'll be happy to come back.
The hotel is conveniently located. Near the opera, you can walk to Meni on foot, to Tsoi Square, 15 minutes, near restaurants, cafes. The room is small, cozy, wifi is working, breakfast is good (scrambled eggs, omelette, porridge, pastries, snacks). We saved money on coffee. The price tag is not the most budget-friendly, but it has justified itself. Well
I stayed at the hotel for 2 nights.
Positive:
- convenient location of the hotel;
- the room is clean, the interior is good, everything works;
- the staff responds quickly to requests (to bring water, change of linen);
- quick check-in.
Minuses:
- the breakfasts are tasteless;
- the waiters can not cope with the load and do not have time to clean up after the visitors, which is why the tables are littered with dirty dishes;
- the staff enters the room, despite the "do not disturb" sign, and without knocking.
The last point is the reason for my low rating of the hotel. I consider it unsafe to live in.
The food is delicious. The prices are acceptable
The rooms are nice, cozy and clean. One problem, the water heats up for a very long time and is mostly warm.
The location is gorgeous, the whole gastronomic street is within walking distance, and the hotel itself is in a green park area
The Hotel Is Super!!!!👍. I stayed at this hotel in November 2024. The rooms are clean and cozy. The breakfast is great. Very friendly staff. Special Thanks to the Chef of this Hotel!!!!!!!!!!👍👍👍👍👍👍
The hotel is clean and freshly renovated. A very varied buffet. There is plenty for any guest to choose from. There are any goodies, even for picky children and their parents. The staff was friendly, very quick to respond to questions and helped with on-site solutions. There is a caveat - if you need documents about your stay, for example, for those who came on a business trip, get the documents on a weekday before 19:00. It is impossible to do this on a weekend. But there is a solution - the hotel is ready to send you your documents by mail to the specified address. In my opinion, it is an excellent choice
Excellent room, stylish design, very good location, close to the center, but the service is inferior to chain hotels, in some places it is very sensitive, this hotel would be ideal in good hands.
I'm just in love with this hotel, the service is excellent, the restaurant and cuisine, especially the buffet, are very diverse. Especially salads and pickles, as I am a big fan of proper nutrition. Clean, regular cleaning in the morning, near squares, residential area. I would love to come back. ❤
I lived for a week. In my opinion, the price is more than overpriced, but in Kazakhstan it is now a big problem, as is renting, including for citizens of the country. Therefore, in general, I was sympathetic)
I'll start with the cons:
- they gave out a key card from the room, in an insert that was already heavily in use... very unsightly! This is the first thing a guest receives at the hotel, can you order these inserts and give new ones?)
- dirty walls, dirty carpet, the room is cleaned, but without fanaticism, if something is spilled they may not notice.
- there are expired snacks in the mini-bar, but it's big and if you need it, you can use it, but it's expensive.
- the refrigerator of the mini-bar is practically not a refrigerator, it will not work to remove the conditional yogurt.
- if you do not leave before 12.00, they will most likely not clean up, they will only take out the garbage and leave a sign that they could not clean up. It is important not to forget to turn on the scoreboard with a request for cleaning and turn off the "do not disturb" scoreboard, which I forgot on day 1)
- mattresses are just hyper-rigid, not everyone will like them.
- there are no lockers/nightstands/drawers at all. It's unusual when everything is publicly available.
Positive:
- excellent location, peace and quiet + there are many grocery stores around.
- stylish design of the rooms and the MOP.
- delicious and very varied breakfast.
- on the 2nd floor there is a very soulful terrace.
- friendly and courteous staff!
If the prices become more adequate, I will definitely come again :)
The hotel is centrally located, but in a quiet location. There is a small park nearby. The main attractions are 15-20 minutes away on foot.
The staff is polite and attentive. The room was cleaned every day and the towel was changed. Everything is clean and cozy.
I take off the star for the food. There is a large selection for breakfast, there is always something to choose from.
But the menu is a disaster. It's not tasty at all! We have tried several dishes, it is impossible to eat. So if this is important to you, keep in mind.
Nice hotel, located in the center. The rooms are spacious, the ceilings are high, the design is beautiful, the breakfast is varied and delicious. The staff is polite. A lot of foreigners.
The location is convenient. The breakfast is hearty, there is a lot of choice. The service is on the level. You can safely put a solid four. I'm stopping for work, I didn't have time to try out other services
I really liked the hotel. New furniture, clean room, comfortable bed, everything is very clean and tidy. The room has everything you need for a comfortable stay. The area is also cool, in the heart of the southern capital. High level of service. From the first step as I got out of the taxi, I was immediately met by security and took my suitcase, the girls at the reception are also very friendly. The only negative is breakfast, I would like more variety and hot food. The sandwiches were dried up, the food was cold, the coffee tasteless.
Great hotel. My husband lived there while he was on a business trip. I came to stay with him. Beautiful, stylish, clean, cozy, breakfast is top. I recommend
I don't even know what kind of review to leave! We often accommodated guests in this hotel. There were no complaints or complaints. The penultimate time, the guest complained about the noise, they didn't let him sleep, they wandered along the corridor all night and just made noise. But what happened this time, the situation is out of the ordinary. Due to heavy snowfall, the flights were disrupted, the luggage arrived earlier and the luggage was addressed to the hotel, the guest arrived at night. To check in, I had to look for 15 minutes for security, a receptionist, a bartender, at least one living person. We went around the dining room, the kitchen, the staff room - no one! Two men came in and started asking for alcohol, a bar, and water. No one. After 15 minutes, I started screaming for help, and a woman came out, also looking for someone. A guard came out and started shouting that we were making noise, disturbing the guests... After a couple more minutes, a nice girl came out and finally gave me the keys. In the morning, our guest called and said everything was fine. I hope it's a coincidence, but please update the security briefing! Security has been breached!
It fully corresponds to the 4-star level, comfortable rooms, air conditioning makes you feel good in the room, attentive staff, a set of everything you need is waiting in the toilet room, a large screen with football and a glass of very decent local beer downstairs, breakfast is offended, plus water treatments, etc. I recommend it! Especially also for the location of the hotel
Great hotel. Everything is clean and comfortable. Polite staff. It is located near a small park. The only thing was a strange situation with the water. The pressure seems to be good, but the water abruptly becomes hotter, with strong, then colder. This is probably only for my room, or the rooms that are located on this riser. And it's a good hotel. I did not lower my rating for this small joint
A wonderful hotel, everything is there, bathrobes, etc! The room is well equipped, fresh furniture and renovation! Already rare, a very richly filled minibar! They clean the room every day, change the linen, add drinking water, etc. The breakfasts are delicious, a good enough choice, I think if a separate cook makes the right omelet or fried eggs at breakfast, it's already very cool💪
I really liked the hotel. Good location, quiet, windows overlooking the park. The room is well cleaned, the renovation is fresh. A separate bonus is breakfast. A great selection of food and pastries. Thanks to the hotel team and for organizing the event, in particular, the manager Aya was constantly in touch and helped)
An excellent hotel, quite fresh, there are elevators(2)!!, interesting design, a choice of rooms for every taste from standard (large) to suites of 60 meters with a wardrobe and two toilets. Some of the rooms overlook the courtyard of the police department, not the most interesting landscape, but in general it does not interfere)
The breakfasts are decent, long, with a choice and the opportunity to order more.
A hospitable hotel! New, everything is clean and fresh, good room stock, all accessories are available, in the flesh to the ironing room on each floor, the hotel is located in the center, the food is good enough. I thank the staff of the hotel for your hospitality!!!
An acceptable guest house in the center. Not five stars and not super new, but they try. In the evenings, the restaurant is packed for all sorts of corporate events, if you want to have dinner, then in the room or kudato ichi. Breakfast for 3/5
A nice, fresh, clean, delicious hotel!!!! The staff is friendly.The cook will cook everything you don't ask for, and most importantly, it's delicious. Good location. The rooms are small but cozy. I want to come again and again.
It's very dirty at breakfast, just crumbs lying around, tables are not being prepared for the next guests. There are ashtrays in the rooms and, accordingly, the room is smoky, well, the standard room itself is quite small, the size is oppressive. But if you look at the whole, you can stop here.
The location is good, you can walk on foot, a 5-minute walk to the Navat restaurant, local cuisine, very tasty, I advise everyone.
Excellent business class hotel in the center of Almaty. The interior of the rooms and rooms are stylish, the design is very thoughtful. Excellent buffet, very tasty cuisine. The staff deserves special praise, everyone is very friendly and responds to any request. I spent an unforgettable two weeks in this hotel. Thank you very much!
I stayed at the hotel for 5 days. I liked everything very much. Cozy rooms, cleaning was done perfectly every day. Delicious and varied breakfasts. We helped to assemble a lunch box in the mountains ❤️ The staff is very responsive and friendly. The hotel is very conveniently located, near the square, many restaurants
Nice hotel with cozy clean rooms. Wi-Fi, paid minibar, safe, etc. cleaning every day. There is an exchange and shopping centers within 5 minutes. Not a bad kitchen, buffet, but the choice of dishes is not great.
Gorgeous. Hol. Elevator. The room is compact and everything is there!! There are so many towels that I have fewer body parts))) everything is tasteful. Lighting to choose from. There are mirrors all around. The purity is ringing! In the morning, breakfast is a great choice of everything. It felt good to my eyes and stomach. Despite this variety, the cook, who cooks right there, offered me individual scrambled eggs with bacon, and I'll tell you, it was sooo nice)))
Clean, pleasant rooms, fresh, it is clear that the hotel is new. Delicious breakfasts, a large selection of food. The staff is friendly. The location is convenient. The conference rooms were disappointing. There are no windows, it is stuffy, the air conditioners are narrowly directed...if you turn it on, it blows strongly in one place. The people sitting there are freezing. By the end of the day, the conder was running and on the second day it did not work at all. The staff did not correct the situation in any way.
Fresh renovation, not a bad interior, convenient location. It's all. The breakfasts are passable, there is no iron in the room but there is on the floor.
A pleasant hotel, for a good price with a good breakfast. There is a small park nearby for jogging and walking. I was on a business trip. It is a good option for such purposes
A new hotel in Almaty, in a good location - near a park, restaurants - within walking distance. The 2nd floor is for smokers - the rooms are terribly smoky despite the fact that the hotel is new. Breakfast - there is a lot to choose from, especially the variety of hot dishes pleases: porridge, pancakes, cheesecakes, omelette, scrambled eggs, sausages, ... - the choice is large. Not very tasty bread, not enough vegetables and fruits (in the middle of summer it could be better!) a very good coffee machine and excellent coffee. It is a good choice for a short stop on a business trip. The World card is accepted.
In the evening I noticed that bedbugs were walking over the pillow. I think this is a very big disadvantage for the safety of visitors, but the administration solved the problem on the same day, which means they are interested.
Gorgeous hotel, gorgeous breakfasts, gorgeous room we had 423 awesome view from the window, we thought that we had painted on the window, but the blue building prevented us from admiring the view, but it was very cozy and very hospitable atmosphere
Everything is at a very high level. The rooms are cozy and clean. The location is very convenient. I have lived here several times, each time for at least 4 days. I like everything, the comfort, the attitude. I had breakfast included, but that's the only thing I couldn't appreciate, since getting more sleep was more important to me, but I'm sure everything is fine there. I highly RECOMMEND IT.👍
It's not worth the money. The rooms are small, cramped and not comfortable. There are hotels in Ata with better views and more comfortable ones.
The breakfasts are monotonous, the same thing every day. At the same time, half of the dishes are missing at any time of the visit, there are empty pans and plates.
Hello. The hotel is worth its stars. I liked it very much.
The service is at the highest level. The staff is friendly and friendly.
The breakfasts are a normal buffet. The restaurant is also good. There is a lobby bar.
The room is great, everything is clean and cozy. The room has an entrance hall, there is a sofa in the room (which is very nice) and a bed. There are slippers, no bathrobes, tea, kettle and welcome water. There is a mini bar, but it is paid. The room has a safe and everything you need. I had a room with a huge double bed. I really liked everything. The only thing I didn't really like was that there were no balconies.
The location is great, in the city center. The airport is 25 minutes away by car.
I liked the hotel, a comfortable, comfortable room, many lighting options, sockets, there is a refrigerator, air conditioning, water is replenished every day. The breakfast is varied, a large selection, cereals, hot dishes, sandwiches, snacks, vegetables, fruits, several baking options.
The only disadvantage is that they do not clean very well, as the table leg was dirty, in search, and left after five days, towels, then one will be put, then two.
The hotel is not bad. New, clean. But not for a long stay. The breakfast is on a very good level. Room cleaning depends on the staff. I would like to thank Gulnar, who cleans on the 5th floor, for conscientiously fulfilling her duties, unlike her colleagues.
Probably the biggest drawback is the carpet in the rooms. It is not possible to breathe. Gentlemen hoteliers, nowhere in self-respecting hotels is the CARPET used as a floor covering (by the nature of my work, I often travel the world and stay in different hotels). No matter how much you vacuum it, you will never remove the dust from it. You wake up in the morning with your nose full, even though you slept with the window open.
The location of the hotel is convenient - the city center.
The service is sometimes lame. Several times it happened that I called the reception and asked to bring something, they say we will bring it now and that's it - we forgot. Let's just say there is something to work on.
The gym - you can say it's not there. A small room with 4 cardio machines and dumbbells. It's not serious considering the capacity of the hotel.
In general, the hotel is a solid 3 stars.
I do not recommend it for a long stay.
The hotel is like a hotel. MIR cards are accepted for payment at the reception (there is no bar). I want to mention delicious coffee for breakfast - the rest is like in most hotels (I can't eat this, soulless food). In the evening, at the bar before going to bed, I decided to drink a glass of Jagermeister - it turned out to be warm and diluted with water in a ratio of 1 to two. If I were a brawler, it would be a good opportunity, but in the end, the mood and the overall impression just deteriorated. The 5-star rating clearly does not pull, but the 3 hand did not rise to put.