There is not enough SPA. Otherwise, everything is fine!
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Frank Scott
Level 12 Local Expert
July 6, 2022
Wonderful hotel!
I was there on a business trip for several days. It is located close to the very center, you can walk everywhere. By itself it looks like new, very clean and tidy. A good classic "European" breakfast, polite and well-trained staff.
This hotel is a great option for staying there for a few days. If I go to Almaty again, I will definitely stay there
Great breakfasts, great rooms, a little bad with sound insulation.
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Арман Мелконян
Level 16 Local Expert
September 20, 2022
A modern and beautiful hotel in the city center. The breakfasts are super, such a variety is very rare. One of the disadvantages is the price tag, for Almaty they could have done it cheaper.
There is nothing to talk about, you can not cancel the bill, payment is by default, we stopped by the rooms, we were very surprised, without details the bathroom turned out to be dirty, it was not cleaned, black hair on the bed sheet, joints of governesses, after the remark everything was fixed, but the sediment remained...
The interior is beautiful and cozy, it is clear that it was renovated not long ago. But the service is not so good (3) the staff is not customer-oriented! Without a smile, without a greeting, etc.
We stayed at the hotel for 3 days. The hotel is good, middle class. A single room is about $100.The staff is friendly, the food is fine, without dinner.
I lived well for a few days. Of course, the sauna is already a little old.
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Мария Чурсина
Level 13 Local Expert
March 19, 2023
A definite plus: the location of the hotel.
Room cleaning leaves much to be desired: dirty towels will be taken away, and new ones will be forgotten, tea and coffee will not be updated, and so on, etc. Coffee cream is not available.
There is only one trash can per room, in the toilet. There is no room, it is very uncomfortable.
There are no irons in the room and they do not bring: There is a small soulful ironing room with one board and one iron for the whole hotel.
The restaurant staff does not know what to do and this is not at all with a full landing, but with individual guests. Even they forget to take the terminal and the pen with them)) One good thing is that the cook cooks deliciously.
The wifi at the hotel flew off, they couldn't fix it for 2 days and 2 nights, maybe longer, but we left
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Г
Гаухар Калменбаева
Level 9 Local Expert
March 10, 2024
Clean, cozy, the breakfasts and food are very tasty, the staff is polite
I'm not putting 5 just because of the reception desk. We spent 2 hours trying to get an additional set of blankets and a promised extra place for the child.
Although I agreed in advance and asked to prepare the room for arrival.
I will say not as a guest, but as a resident of a neighboring house, the administration of this hotel cannot even organize the removal of its garbage, but takes the waste to neighboring yards. Being bestial to the neighbors of nearby houses, is it possible to treat the guests normally?
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Михаил Сергеевич
Level 15 Local Expert
July 3, 2024
The hotel is good, but right next to the hotel there is a private check-in with animals and a constantly screaming invalid, it is not very pleasant
Clean nice hotel, good location for city guests. The staff went bad, the bar was waiting for an order for a long time, but this did not spoil the overall impression.
In principle, not bad. I didn't like the taps in the bathroom.
The rest is at the highest level.
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Olerm17
Level 13 Local Expert
December 12, 2022
a normal hotel for one or two nights.
The price tags are clearly overpriced, the breakfasts are tasteless and quite staggering in quality.
The cleaning is good and of high quality. The reception is good.
The location is in the golden square.
The rooms are small. Glass doors to the toilet and shower are not always convenient.