A very good center! I've been going there for three years, everything is super, everyone is responsive, it's nice to communicate with the staff! They will explain everything, they will tell you everything, they will show you! I advise everyone!
Quite a popular Xel point, I mean there's always a queue! And sometimes this queue can hang for a long time... The operators work well, quickly, informatively! But nevertheless, there are usually always a lot of people here, or I was so lucky...😎
Why, without the knowledge of the subscriber, they turn on Satti zhuldyz, they turned it off in the center, when checking the remaining GB of the word, Satti zhuldyz turns on, this is cultural theft of money from the client's balance, you will have to write where you should, in principle, you all do it together.
Somehow I had to ask for help. I received advice and assistance quickly and efficiently. The staff is friendly and sincerely tries to help in solving the problems that have arisen.
You always stand for a long time, only 2 out of 5 windows worked, waited a long time, the operator could not help in any way.In general, I am not happy with this department.
I am served in this center, the staff is competent and professional, phones of almost all brands and programs with communication packages are quite decent
The Kcell communications department stopped by to reissue the phone number. The service is pleasant, they work by numbers, the queue was waiting for 15 minutes. All the pre-registration, along with the waiting, took 20 minutes.
The staff is working slowly. They're always going somewhere. Often there are one or two people sitting, and there are a lot of people in the queue. The last time I was there, the scoreboard where to take receipts did not work and paper strips with inscriptions of services were pasted on it. The queue is very slow. I wish everyone to be patient.
The entrance is according to the Ashyq program. There are a lot of people, the service is slow. Managers cannot answer non-standard questions and help in these situations. My new SIM card was working and not working. The managers said that it is necessary to establish a personal account, but what next?
They turn off the phone number without warning and the ability to restore it simply by replenishing the balance as on Beeline. This way you lose your subscribers.
The worst organization for providing communication services and selling mobile devices. For a whole year, they were invited by sending text messages offering to purchase a smartphone under a contract, and upon arrival at the Kcell office, they were upset by the refusal of the contract. I hope this organization will go bankrupt in the future and BEELINE will buy it out. If you have any questions, please contact us about the XEL.
I like the Asset more than Xel, the tariffs in the Asset are better and more profitable for me, as well as a good quality network, excellent Internet never fails.
I stood for an hour until I got to the consultant. Acquaintances are allowed to pass without waiting in line. They slip in the consultant's numbers. I thought it was the last time I applied, but no. They didn't solve my question. I'll have to go again and finally throw out the number. The consultants are also kind of sleepy, slow. In short, everything is terrible.
The service is very long. First, you stand in line for about 50 minutes, then the consultants consult on your question for another 40 minutes.
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Светлана Скорятина
Level 7 Local Expert
November 18, 2022
Competent, competent specialists.
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Vadim Kim
Level 3 Local Expert
January 21, 2020
A permanent queue for an hour, no matter what day you come in. There are also periodic technical breaks in the only cash register (during working hours, despite the queue!?!?), which generally stop all processes...