The commercial and industrial company produces pumping stations, household stations for increasing pressure in water supply systems, produces electric and gas boilers of various capacities for heating houses and industrial enterprises.It implements ventilation , pumping, and compressor equipment.Everything is of excellent quality. A huge selection of products. I recommend
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Виктор
Level 6 Local Expert
March 3
I want to share this case with you. I am buying a Pedrollo 2CP 32/200V 230/400 V pump for the organization. We paid not a lot , not a little , but 579,600 tenge . I come to pick it up, they say wait, I'm waiting, they're looking for something, then they say it's the last one we'll take off the window now. Okay , I think it means they 're taking it apart for the last time , lucky me . They bring it , I bring the box to the car to the enterprise . We install it , everything is as it should be . We are launching and checking the operation . It works gently , not at full strength , and holds the pressure you need at 5bar . Well, I think the new one will work for a long time , and it 's not too stressful , it 's super . The next morning I come to check, the pump has leaked from the oil seal . I think damn what's wrong, I haven't even worked for a day in fact. I call them and they say bring them and let's see . I brought it to the service center, they accepted it, said we would call. The next day or the day after, they call and say this is not a warranty case, you will have to pay for repairs . I ask why , they say you have sand in your pipes . I say that we have ordinary tap water , besides there is a filter , a water meter , then a mud tank , what kind of sand . And besides, the pump didn't work for even a day as it ran, it was just purchased. The exact same pump stands nearby and hammers for days without turning off or breaking . I had to connect the sales department, they say, they just bought it for repair. Bottom line, apparently they were arguing about something between the sales department and the service center, then they write your pump is ready, repaired under warranty, you can pick it up. I was glad , I think they replaced the dried oil seal with a new one , you can put it on and forget for a long time . But the joy was not long , only the inlet and outlet pipes were hooked up , as water dripped from under the stuffing box again , a new or not a new question was raised . I didn't even connect the power to it. I sent the video on WhatsApp to the service center , they are silent . I sent it to the sales manager , I 'll tell them well , the manager said . And that 's it . I chat in the store's chat room, and they generally tell me the service center has lunch from 12 to 14 . It 's not a bad lunch at the repairmen 's . And our organization must have lunch without water . At least they 'd tell me what 's wrong , take him back to them , or let him work that way . In short , I want to say that the company is working very poorly , maybe they used to work better , but something happened there and that 's how it became . I would not recommend this store, much less the Kelet SERVICE CENTER, as there are plenty of other repair shops in the city, as well as shops selling the same equipment. Terrible attitude to work!!!! I DO NOT RECOMMEND IT!!!! PROVEN BY EXPERIENCE !!!!
A good company , very good specialists , especially in the service,kind, explain clearly , I especially want to mention and thank Dmitry, the head of the service and his subordinate Dmitry. I arrived, made an electric boiler, eliminated all malfunctions, installed new tips on the wires since there were none at all and the wires had already oxidized, eliminated everything and politely explained clearly that it was necessary to carry out prevention before the season . Thank you to your team for more such specialists .
Great company. Wonderful service, served at the highest level. There was an experience of applying for a guarantee - they worked out with a bang in one day! A wide selection of equipment from the specialization
Great products from a great company. The prices are lower than those of Western counterparts, but I am quite satisfied with the quality of the products. And the service reacts quickly enough, personally I have no complaints, only positive emotions
I do not know the company by hearsay, I bought the equipment more than once, the quality is at the price level and even higher, the choice of equipment is large, the sales managers are friendly and know the goods well.
The manager correctly explained which heater is better to buy. As a result, I bought 500,000 thousand tenge for the New Year holidays... Thank you for the excellent service
They gave the pump for repair.They 've been doing it for too long .First they said one price, then another for repairs.Then they decided to leave the old one.Poor customer service.
The prices for pumps are too expensive , especially for simple household pumps , 95000 tenge per pedrol . Yes, I understand the Italian assembly, but the prices are just crazy prices
At the entrance, it already seems that they take on too much, they are rude. The manager is sitting, there is no interest in the work, it is immediately obvious.
Previously, the service was like in the 90s, you want to take it, you don't want to fuck ... go, as they say. Now it's a completely different matter! I bought a LEO pump there quite recently, now the service has just become much better. Promptly, the prices are the lowest, and there is also a huge selection, almost everything is available. Thanks to manager Altynbek for the detailed advice and help in choosing! And for an additional one. Thank you very much for the discount in general!
Very long service, if there are a dozen customers in the showroom, then you will receive the goods in 2 hours, the order will be accepted quickly, and then the cash register with incomprehensible manipulations, a long wait for the storekeeper. In short, if you get in touch, be strong, it's not that simple.