The most terrible insurance company!! They paid a lot of money for insurance, when it came to getting examined once, half of the tests were rejected. The second time we addressed one issue and in parallel, at a doctor's appointment as part of a consultation, we drew attention to the opportunity to give a certificate to the school about the passage of a surgeon, once again, this was within the framework of the main training. After some time, the Centaur turned to us with the question of canceling the payment, allegedly, since we still applied for a certificate, we must pay for this reception ourselves!! Did we pay a LOT of MONEY for insurance to face this??? The mess is complete!! They do not publish real reviews on their website. TO AVOID THIS OFFICE!!
The insurance call center employs very "competent people" who cannot clearly explain on the phone about the conditions of termination of the "casco" and will say that everything is OK. As a result, you will be sent to the office and there they will refer to the insurance rules and they will be absolutely right, you will waste an hour of your time. For what reason employees cannot give correct information over the phone, I do not understand. As a result, only the negative
I liked voluntary medical insurance in this insurance. Of course, there are unpleasant moments (when you get on the phone for an hour, and then you just get dumped), but there were also some concessions. You can call even at night. There is a chatbot. Now the contract is with another insurance company . I'll compare it and add it later. But so far, the ovance is 5 stars. I hope it will be easier to reach you. Thank you for the friendly and pleasant operators and the services provided.
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Мария
Level 7 Local Expert
April 28, 2022
Due to the incompetence of Centaur's employees, Centaur refuses to pay for insurance claims. Negative reviews are not published on Centaur's website. Employees allow themselves to be successful and rude in conversation with customers. One disappointment.