The hotel is small, with a good location - not far from the Kazakhstan hotel, in the foothills of Koktobe, the room stock is 12 rooms, the rooms are spacious, I did not have enough storage space, as we stayed for more than a week, breakfast is provided, but there is no place for eating, it is brought to the room at the designated time, not far DostykPlaza shopping center is very large, there are many places to eat, ski equipment rental is nearby
A great cozy little hotel. Delicious breakfast, there is a coffee machine, the coffee is delicious. The hotel staff is friendly, constant cleaning and linen change. I really liked it
A small hotel located 100 meters from the central Dostyk street. Near the river and the beginning of the mountain. We were in the heat of 32 in the room, even the air conditioner was not turned on.the coolness from the river and the mountains is very comfortable.We took a large room on the top floor. The room itself is normal, a little worn, but the bed is comfortable. Filling the room as in the hotel 5 bathrobe, slippers, all accessories, shaving And so on. Coffee machine . The staff is friendly and helpful. They asked for wine glasses, they brought them to us. Breakfast is brought to the room. There is no variety, but we just like what we eat. Fried eggs 2 eggs salad , sausages, toast with cheese and cheese. There is a choice of porridge. Bringing breakfast before 10.00, at what time you ask, it is convenient. There is a parking lot of its own. In general, the impression is very good. The shopping center is very conveniently located nearby. There are a lot of restaurants along the street. It is convenient to order a taxi from Yandex and charge it from our card. There is no need to change it. Taxis are not expensive. From the hotel to the Medeo and the groove 450 rubles . They gave 32,000 rubles in 5 days.
Everything is at the highest level!
Friendly staff
A clean room
Delicious food
Everything is available in the room (towels, bathrobe and all accessories)
A great, cozy place! Friendly and understanding staff! This is not the first time I have returned to this hotel. Excellent location, comfortable rooms at a very affordable price!
A nice little hotel.
Of the minuses, there is no elevator, and it is simply a shame to take a cash deposit "for damage to property" in the 21st century.
Breakfast is not bad, but the organization wants the best:
On the first day, they asked to submit it by 7 a.m. At 7:30 we went to look for breakfast and where is it? We met the cook — he is not aware of our order.
On the second day, they asked for breakfast at 10, brought it at 8 🤣
But! Next time I will stop right there, and I wish the owners success, prosperity and work on mistakes, improving the service.
Thanks for attention.
Very cozy nice hotel, very close to Dostyk Plaza, very good home service, delicious breakfast in the room, executive staff, all disposable little things are constantly changing, thank you very much for the hospitable welcome! We are very happy with the choice
I do not recommend it. Breakfast was not brought at all. The door lock to the room was broken and it was repaired only on the second day. Administrators are constantly absent. To my request to move me to the first floor, since I have sore legs, there is no reaction at all. Although I personally saw the customers moving out. I do not recommend it with children at all, as the moans and screams of some local customers will be provided for you
Very disappointed with my stay at this hotel. The renovation in the hotel is made of the cheapest materials, the furniture is terrible. There was no one at the reception when checking in, there was a sign "I'll be there in 5 minutes" with a phone number, but no one answered calls to this number for half an hour. Then a hotel employee came and said he hadn't heard the call... I booked and paid for the hotel through Yandex Travel, and the hotel employee assured for a long time that they did not accept payment from the service and asked to pay for the reservation... then I started contacting someone by phone to find out if I could pay for my reservation via Yandex, it's good that everything turned out and I was allowed to stay at this hotel))) however, they were forced to pay the "tourist fee", since they did not want to argue after the flight, they agreed to pay. After that, they also said that they needed to leave a deposit of 20,000 tenge... in the room you can see that they are being cleaned, but the carpet is all stained, the table is all cracked, the towel was hung in the bathroom dirty with dried snot))) The declared breakfast was never tasted, as it was said to be brought to the room from 9 am... accounting documents, as it turned out, cannot be done at departure either, since they are made by an accountant who comes by 10 o'clock... but there are also advantages: there are a lot of positive reviews on Yandex (probably they wrote to themselves), the availability of parking, a full set of accessories for washing.
Bottom line: a terrible hotel, I do not recommend it, and 10% of the cost of living is not worth it!
A very nice hotel, large rooms, a large bed with a comfortable mattress. The bathroom has everything you need with plenty- shampoo, shower gel- in large quantities. The breakfasts are delicious, they are brought straight to the room. The service is excellent, very hospitable, always ready to help! There is a park with a mountain river nearby where you can walk or sit on benches and rest. I recommend this hotel
A good hotel. Friendly staff. The room is clean, everything you need is there. It is very convenient to book on the hotel's website. The location is convenient, the airport is 25 minutes away.
The hotel is decent. The rooms are spacious and clean. The location of the hotel is excellent, you can go to the ski resort, shopping, and to the bar. I liked the breakfasts. I recommend. There is a vestige in the form of a deposit of 20,000, it is unclear why.
A small but cozy hotel, only in the autumn until the heating was given, it was cold, especially in the bathroom, because of this there was discomfort, but in general the location and service were satisfied
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Светлана С
Level 5 Local Expert
June 10, 2024
A good hotel, I liked almost everything! Thanks to the administrators! Very caring and polite! I felt at home!If in doubt, I advise you to stay at the Keremet hotel.
Everything is fine.The staff is friendly. The rooms are clean. The location of the hotel is good. However, they did not say that they have two hotels. But we figured it out quickly.
I DON'T ADVISE ANYONE! At the moment, I'm sitting on the bed and crying from impotence already. My worst hotel experience in my entire life! I have been here for 3 days and for all 3 days I had hot water in my room for 5 minutes and then not when I needed it in the morning or evening, but after lunch. The rest of the time it's icy, the receptionists say yes, we'll fix it, and nothing changes. The time is 11 pm, I returned from a hiking trip, I really need a shower, but there is none, although the hotel is not the cheapest. They're just taking advantage of the situation that everything in the city is sold out now and I have nowhere to move out. I don't give a damn about people at all. The whole impression of the wonderful welcoming Kazakhstan is blurred by this creepy hotel, where the customer who paid the money means nothing.
So far, everything is fine.
We lived for a week, I recommend it especially to those who arrive at the US Consulate General - 19 minutes on foot! We are very satisfied!
Breakfast is brought to the room and it is very good if you take scrambled eggs. They didn't take the porridge.
Underfloor heating in the bathroom. The only thing around is not clear what. Like a house. But the territory is strange. You will never understand that this is a mini-hotel.
Positive:
- city center
- Free WiFi
- Relatively inexpensive price for such quality
- Clean and cozy interior
- free water, tea, coffee machine in the room
- Air conditioning
- Paid good breakfast (1000 tons)
- Friendly and helpful staff
Minuses:
Almost none
An unjustified price tag. There was a strange smell in the room where they planned to check in, as if it was smoked. The 2+1 promotion was indicated on the website, but the reception counted the full 3 days plus an additional fee for the fact that we wanted to check in before 14 o'clock.
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Вячеслав
Level 20 Local Expert
October 15, 2022
A great hotel for your money. A quiet place, but within walking distance of two large shopping centers.
The hotel has a very convenient location, I really liked the breakfast, which turns out to be included in the room rate. The prices are affordable, the quality is equivalent to the price. Thanks!