Раньше, заходя в данное заведение, вполне устраивало обслуживание персонала ( за исключением одного случая, когда нам не доложили половину заказа, что обнаружили мы уже только дома). Чего не скажешь сейчас.
07.08.2024 делая заказ, на кассе стояла девушка в очках (к сожалению, имени не запомнила), отсутствие приветствия, недовольное выражение лица, сдача высыпана на стол, а не на монетницу. Но поразило больше всего отношение, когда я уже подошла забирать заказ, эта же девушка молча указала мне пальцем на пакет. Ни спасибо, ни пожалуйста, ни до свидания. Впечатление от посещения данного места, конечно, подпорчено.
I'm not going to lie, there is something that is quite decent with them - this is the toilet on the 2nd floor ...
I came in because I wanted to eat something normal. I chose the Rice Bowl - because by name it was expected that rice was still there)
I waited for an unexpectedly long time, at least 15 minutes.
Finally they brought it... a box. And in it ... AT THE BOTTOM .. pieces of chicken, and under them a half cm layer of rice. Yes, it's delicious. But according to the description, the weight should be 304 g. Damn, if I knew, I would have come with my own scales... Do you hear?? Take the scales with you!
And if you compare it with the photo that you see when ordering, then this is generally a mockery. For 9 rubles 30 kopecks. (!!!)
Anyway, I came in once every couple of years - and I probably won't go anymore. Except to the toilet))
I wouldn't say that everything is just bad. I haven't been here for a long time, but after three or four months I came in. The quality of the food is normal, the tables are wiped. But! First of all, what's wrong with the portions? The Kfs is clearly not reporting as before. Secondly, the two times that I came here, I came across the following picture: the guy at the checkout gives out orders in the order of the queue and it doesn't matter that someone has only a drink. Well, that's okay. He's in no hurry at all 😒 Fast food is fast food because they make it for you quickly, and you don't wait 15 minutes for an order with a queue of three people!
A girl (a restaurant employee) discusses a guest (me) in his presence, pokes her finger, looks at him with a disapproving look, and discusses him with her girlfriends (other employees).
It was like this, 08/21/2024 at 21:08:50 I made an order for Sanders French Fries + Sanders Country Potatoes (Coupon 1783 amount 8.99), wet wipes were also included in the order. I waited for the order for exactly 10 minutes, I'm coming to the delivery. I see that the restaurant staff (4 people) are talking to each other, I am addressing them. I don't get an answer because they're talking to each other. I am contacting you again. I get the answer, "bon appetit, your order." I stand and realize that the order is not mine, and the girl at the checkout answers me with her back, later she notices that I came for another purpose. I ask you to make a refund in order to calmly leave and not wait for your order, do not understand how much more, the girl responds to the delivery that the order will be given soon. I walk away from the issue, and the entire restaurant staff starts discussing me for asking for a refund. I decided to wait a little longer. It took another 5 minutes and I was able to pick up my order. But the girl did not stop and continued to look at me with condemnation, showing me to her colleagues "how bad he was that he could not wait for his order for 15 minutes." Disgusting attitude.
1 star is too much for this establishment. 20 minutes to wait for the order, although there are 3-4 checks in the queue, are you serious?!
I will not mention the constant mistakes like putting the wrong sauce or not putting it at all. But it feels like not only is there not enough staff, but the existing one is not in a hurry at all.
Prices also rose from the air altogether. But this is the problem of the entire network, which has finally lost respect over the past 2 years. In short, this is my last visit to this institution. And, perhaps, in the KFS in general.
The usual cafe of the chain, the quality is on the level. There are often queues, but the guys manage. You can always go in to eat, especially when there are few people
As always on top)The hall is clean, orders are being prepared quickly.I was pleased with the clean bathroom.Everything is delicious and not expensive.I love the KFS.
I ordered a regular chicken burger, which I think will cook for less than a minute. I waited for about 15 minutes, warned that I was late for the bus and asked as soon as possible. As a result, my order was generally lost and forgotten about. We walked slowly, the fact that there was a long queue and the restaurant's guests were waiting for an order for 15-20 minutes did not bother them. No apologies were offered
They only get worse every year. The order was waited for 20 minutes. The outdoor terrace looks like an abandoned place after the apocalypse. The place itself is stuffy. The potatoes were sluggish, both legs were of a late dark brown color, unlike the rest of the chicken. It seemed to have been cooked three days ago, then fried two more times, forgotten on the window, it dried and served to customers.
I don't understand why such inept cooks work in the kitchen.It used to be better, but now it's like a child has been given a ladle in his hands.The food is bad, the second floor is closed, the food is stale, the sauce and nuggets were not reported the second time.If you want to get poisoned, then come here!!!
Why is there information about sauces everywhere near the cash register if they cannot be bought separately? When ordering at the terminal, you can also only buy sauce in combination with something, I always take cheese and barbecue separately, I like it so much, there were no problems anywhere in other establishments. The order was made via the terminal, since there was no separate tab for this sauce in the menu, I think okay, there are not many people, now I will pay separately at the checkout. And they tell me, no, you can't do it separately. What kind of nonsense is this?) and if, for example, I want another one, did I not have enough? Yes, even if I want to take him home and pay my money for it, what's the problem? Who came up with this, what's the point?)
I went into this place around 12 at night, fell into a stupor from the toilet. According to the schedule, it should be cleaned every 15 minutes. The photo of the ticks and signatures on the chart was taken at the time of the visit. Because of the poor printout, the time of the last cleaning is not even visible. There are no marks on the item "floors are clean". It is, in fact, visible.
Very slow service, it's not the first time I come and it's the same every time. It feels like the snail will cope faster than the staff. It's like they're specially assembling a queue, sooooo slow
It is very dirty in the room, not clumsy and untidy employees. If there were 4 visitors in the hall, the girl did not wait for her to be served at the checkout and left.The food was cold, and Coca-Cola was like water.
This is the first time I'm writing a negative review, but I really don't recommend it.
At the checkout there is a stand with a list of products + bzhu. But it does not indicate this per 100 grams or per serving. Judging by similar positions but with different volumes, they indicate 100 grams. but these are my guesses. If the admins are reading, let them update the stand.
Only 2 of the terminals work, going to the checkout, the girl washing the floor immediately goes to the checkout, without gloves and washed hands. The screen about ready orders does not work, orders are not announced.
I want money, I don't want to work
The food is delicious, but the place itself is in poor condition. It's very dirty. I don't want to touch anything with my hands in the toilet, everything is stained, water is spilled. The floor in the hall is also dirty. Spoils the opinion a bit…
It's a terrible place, I often order something from other places, this happened for the first time. Firstly, they did not put 2 drinks, they had to send my husband to the store, although they waited for the order for an hour and a half and were very hungry, before that there were repeated cases when the staff was rude, discussed other customers in a negative way, the order itself was assembled terribly, and the apricot pie seems to me to have been spoiled, very I was bitter, it's a pity I didn't start shooting or taking photos when the courier handed me the order.
I really regret that I threw away money for cold and not tasty food
Второй раз обедаем здесь,приезжая в Минск. Всегда удачно. Берём боксы XXL. Выгодно, быстро и вкусно. Молодые девчонки и мальчишки всегда более чем приветливы. Особенно приятно,что между собой коллектив также дружелюбно общается. Спасибо за настроение. Рекомендую к посещению. Кстати, о чистоте!! Несмотря на то,что заведение очень большое, двухэтажное, всегда чисто! Кто-то в зале всегда трёт столы, санузел также - без нареканий,а не как, зачастую,просто ахтунг. В общем,ребята молодцы!
I waited for the order for 10 minutes, after which I approached the employee to clarify how long it would be ready, in response I heard "unknown", the worst service, the manager did not know what she was doing
there are a lot of delicious things, the cashiers are good, only sometimes self-service cash desks or whatever they give out all sorts of nonsense. all the oceans
Прихожу регулярно, еда хорошая, видно что от стандартов не отходят. Персонал хороший, кассиры обслуживают довольно быстро. Есть много терминалов для самостоятельного заказа. Часто бывает сильно заполнен, из-за этого можно сидеть без заказа до 10 минут, но работников понять можно. В здании много места и 2 этажа, летом можно выйти через второй этаж на что-то типа балкончика с несколькими столиками. Зал чистый и ухоженный.
On the plus side, it opens early and is conveniently located. One of the disadvantages is one employee who is torn at everyone and, accordingly, the queue. And my order was cold the last time, Although this has never happened before, there is always hot food
Good fast food, but I rarely eat junk food. It's just that there are noisy people there. It would be good if they didn't try alcohol.
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Show business's response
Екатерина
Level 14 Local Expert
September 28
I come in when I'm waiting for the bus closer to 23. Terminals do not work after 23, only through the cashier. I take the food that is "on the counter", otherwise you can wait 20 minutes for a new one. At this time, everyone goes there for a beer. The waiting time is 40 minutes.they cook slowly. Lately, I've just been going to wait for the bus because it will arrive faster than my order from one burger....
Convenient location, you can have dinner at home and not cook)) however, it is noisy, and it is not convenient to enter the nursery with a child in a stroller
Some portions in this KFC became microscopic (they took a basket duet). We saw it when we opened the box at the table. It was not even convenient for the seller and his savings on visitors. It feels like the strips are cut in half for the quantity in the set. We visit different KFS about once a month. Habit. We will not visit this institution anymore. Let them save on their income.
The only place where they found food after 23 hours, although the service is not very fast, but there was nowhere else to eat in the area at 22:30 even, and this is around the clock!
I stopped eating here, the view is beautiful inside the building, I can understand a lot that work for pennies and all that, but I wait for orders for an extremely long time with a simple choice and it is clear that the workers are like Romanians prisoners, and so everything else is fine
I am absolutely disappointed with the KFC service! I've been waiting for my order for ages, and when I finally got it, I was shocked by what I saw. My box was torn, and the chicken was cold and without sauce! The cabbage also turned out to be half-rotten. This is unacceptable! I spent my money on it, and I expected to get quality food. I don't recommend this restaurant to anyone. I am very disappointed!
По сути, это первый ресторан быстрого питания, в котором я попробовал свой первый фаст фуд, поэтому достаточно теплые воспоминания... Плюс, всегда очень аккуратно собраны бургеры, лонгеры и прочее...
Очень вкусные крылышки, приятная атмосфера, новогодняя музыка , ресторан просто отпад, сотрудники добрые и позитивные .
Ждали заказ недолго приготовился за 2 минутки
Чисто всегда как не зайду )
В целом вся сеть kfc Крутая и вкусная - быстрое питание сейчас очень актуально и свежо :) а тут просто шикарная курица и готовиться все быстро , есть где перекусить и находиться прямо у метро
All the food was cold, they ordered for a decent amount (7 items in the receipt), they were completely disappointed, they did not approach the workers, as the queue was accumulating . The portions are some tiny , in the box with strips stupidly pieces of breadcrumbs were thrown , well , that kind of thing .
Terrible wings... I took it a year ago. I swore not to take any more there, but I ordered online and came from there... Dry, as if the meat had been lying for a week... And the oil probably hasn't been changed since the opening... The horror is just
Very tasty spicy wings. It is located right at the entrance to the metro, there is no parking by car. There is a 2+1 beer promotion in Pradad . I recommend it)
A comfortable place, often not crowded with people. Without long queues and other troubles)
I really don't know why Muscovites complained to me about the KFC network, but everything is fine in Minsk, the best chicken in a fast food environment👌
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Алексей Быков
Level 5 Local Expert
March 9
The food is delicious, the place is quite cozy, the prices are quite adequate, the staff is friendly and works promptly. In general, it's a very normal place.
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Влад
Level 4 Local Expert
November 14
I ordered 2 de luxe spicy shefburgers (and paid for extra bacon and cheese on top) with me, already at home I found that I was given 2 ordinary spicy shefburgers, without double cheese, without double bacon, yes, they even put 2 tiny sticks of strips instead of one piece of fillet. I will never come here again, and I advise everyone to do so!!!!!!!!!!
The room sometimes stinks. poly bums go in there, or a contingent fighting gravity on the steps from the transition. Because of this, sometimes you have to take out food
You will not find more lagging and dirty kiosks for ordering in all of Minsk + questions about the temperature, ordered burgers - after a maximum of 10 minutes, 1 was barely warm, and 2 as if it had been taken out of the freezer and just warmed for a couple of seconds in the microwave. 1 star just for the fact that they seem to keep the floor clean
We came to KFC to have a delicious meal. As a result, all the dishes were cold, and the sprite smelled like bleach.
My opinion and mood have deteriorated very much!!!!!
Keep an eye on your employees better
06.08.23
Заказали два чизбургера
Заказ получили быстро они были холодные с едва тёплой курицей,на что продавец ответил когда мы обратились что все ингредиенты холодные и должны быть кроме тёплой курицы
Было отказано как то решить данную проблему (погреть поменять)
В других заведениях такого не было курица всегда была горячей!
in principle, everything is fine, the food is delicious, the drinks are liquid, the repair is good, the toilets don't stink like burger king, I'm happy