I had to spend an hour, a whole hour waiting for two cheeseburgers and potatoes on 10/23/2024. The staff are such sleepy flies that you want to come to their kitchen and collect your order yourself.
Cold potatoes, which other people refused (!!!), are put on a common pallet along with fresh potatoes and thrown into the next order (just fumes). There were so few chickens in the long-awaited cheeseburgers that they would have laughed in besieged Leningrad. The cook, instead of rushing, was laughing with someone from the staff and everyone was dancing to some dubious music. The complaint book, filled with 3/4 of the negative reviews, is already just lying in the most prominent place on the order issuance table. By the end of this humiliatingly long wait, I had simply accepted the situation and started dancing with them. Will I come again? Unlikely. Will there be any decision from the administration? Time will show. A lot of negative reviews, no changes. That's what the lack of competition in the city does to the service. If you are still reading, do not spoil your mood, do not waste time on this circus, go to the shawarma shop opposite megatop, not advertising, just friendly advice.
The staff is terribly slow.
You wait for two rolls and three rings for more than an hour!!!
A single collector stands looking at empty packages and pokes at the screen, switches the order pages when 50 people are waiting in the hall.
The rest of the staff are walking around the hall, giggling in the kitchen, instead of helping each other, trash.
The service is disgusting.
On a working day, at 15:00 (when there are no queues), they waited for an order for more than 40 minutes, the workers just stood and looked at the bags of food. The glasses with drinks are half empty, the employees said "you didn't order ice," by the way, there is no choice on the vending machine with or without ice.