On 14.12, 6 wings were placed in the order instead of 7. Since the order was for takeout, it was noticed only at home.
Before that, they "forgot" to put 3 pieces in a basket of 24 wings.
Today, on 14.01, two sauces were not put in (they did not forget to punch, there is a receipt).
And the most amazing thing is that they don't "make mistakes" with the orders on the hall. Now, before packing the order, I ask you to check it yourself, but this is not always possible.
We live nearby and visit regularly. There is no change all the time, when asked about the exchange fund, they just blink their eyes in response. There was another case when there was a guy at the checkout who didn't know Russian well. He said that there was no change and pretended that he did not understand what was being said to him.
Management does not monitor the quality of service and compliance with standards. I won't even write about dirt and full bins.
Updated on 16.01
Representatives of the restaurant have contacted, the situation has been resolved.
I'm changing the rating to 4 stars.
On 01/06/2025 we visited this restaurant in the evening. It was amazing that the trash containers were piled high. And visitors even left their trash just on the tables closer to the containers. All the tables are covered in crumbs. No one wipes them, it's good that they had wet wipes with them. I give one star for a delicious burger, the second for a more or less clean toilet. But these mountains of garbage ruined the impression of the restaurant. And it's not just this establishment that has problems with cleaning and cleanliness. With this attitude, you can lose all the visitors.
Sasha, a wonderful young man at the checkout, politely served and helped with the selection. Also, the order is more than I expected and I was very satisfied. We placed the order within 5 minutes. The hall and toilet are clean, there is plenty of space
The toilets are so dirty. Inside, the floors, tables, chairs and sofas are dirty, as if they had never been washed at all. We ordered two singer deluxe burgers and found a small piece of chicken inside, 4 times smaller than a bun in size, all dry. French fries basket feels like it's been waiting for us for a week, the potatoes are dried and cold, solid salt. Two milkshakes were also ordered and they are filled from the outside, it looks so-so. And we put 2 whole napkins on top of it. It's disgusting, it doesn't even deserve one star.
The most disgusting KFC I've ever seen in Minsk. We came with a group of friends, all the potatoes are bitter, not fresh, and the burgers are salty and dry. We decided to make another order, as we were not satisfied with the previous one, and instead of the ordered cheeseburger, we were served a chickenburger. I also want to mention the "friendly staff" who says "Yes" instead of "Good evening" or the banal "Hello". The service and food are at the lowest level!
Get the teenagers who are constantly sitting out of the institution! I understand if they bought that... I don't want to come here with a child... Checkmate and swearing at the whole room, places with sofas are constantly occupied by those who do not even eat but just sit .... The staff at the issuance constantly forgets to give something or put napkins or sugar to coffee ...
Orders are not always completed quickly, this is one of the disadvantages, but there are more advantages: a large and clean hall, good location, friendly staff
KFC in Minsk is top: the chicken is always hot, delicious, the staff is pleasant, there are few people.
Everything is done, however, for a long time, but the expectations are worth it.
I came in today, just 10 minutes ago. Such a polite, courteous and sweet girl at the checkout, I am touched to the depths of my soul by such an attitude towards guests on her part. I suggest giving her a bonus not once a month, but every month!!!!!!
The service is of extremely poor quality, they are rude right to my face, especially the young one is so arrogant, he was just rude to my face, refused service because of his problems, I ask you to take action and fire dible, fine him, I do not advise you to go here, they constantly forget to put something in a couple of times they did not finish the potatoes, sometimes nuggets, in most cases sauces
While I was working, I often came by. It's a diner, but it's high-quality. You can come in once a week. Although it's not very good for your health, that's why 4
Ai twister is delicious, but only bread tastes good in the burger, they put a very small piece of chicken. There is one person in the kitchen and at the checkout, with a large number of orders you have to wait a long time.
I don't understand why there are so many angry reviews... I took two burgers at the terminal for the 50/50 promotion. I paid and immediately received my order. There were no people, but still. The burgers were warm and delicious.
Instead of four strips, they put two in a basket buet, and half a bun in a cheeseburger without meat at all. The order was for takeaway, they didn't check it right away. I recommend always checking the order and recalculating what was put there, I am extremely dissatisfied with the visit!!!
I ordered a combo for 4.90 rubles, there's a burger and potatoes with sauce. The cashier did not have change from five rubles, but this is not critical. The place is clean, but I didn't really like the food.
It would not hurt to change the fryers sometimes. Not a foot in the KFS anymore. I had to throw out both the chicken and French fries. Oh, yes. I waited for about half an hour, for which I was complimented in the form of potatoes that are impossible to eat.
Just another point of the KFC restaurant. It's clean both in the hall and in the restroom. The service is fast; there are a lot of seats, although the room is small. Convenient location: right next to the metro.
Terrible service. The staff is not competent with visitors. The order was waited for a very long time, the order was poorly packaged. The cashier was rude and threw the food on the tray.
It's always dirty. floors, tables. the food is almost always served cold (the potatoes seem to have been lying cold and dry for two hours) for the entire time that we were there (40 minutes), the floor was not washed
The restaurant is a neighbor, I was happy that it was next to the house, but in the end I go either to nemiga or to Calvary, they cook poorly, plus they are underweight in potatoes, there is something to compare since sharp wings and legs are my weakness, but not in this place, everything is OK at two other addresses
I made an order and paid for it. There was some kind of malfunction in the cash register and the order was canceled. As a result, they said to wait 5-10 minutes and return the money to the card. The money was not credited to the card after 3 days. The evening was ruined. Very dismissive attitude of employees towards customers.
It takes a very long time to make an order, everything is cold, and only 2 people work, some teenagers work who do not yet know what work is, and do not understand what they are doing here at all.
We ordered a Junior burger, in two burgers the composition is one cucumber, a little bit of lettuce, a piece of chicken, and two large rolls that are half hanging. The potatoes are clearly not tasty and bland for a long time. The place smells like a dead rat, I do not recommend this place. Perhaps the problem is only in the place.
Kfc is a super thing. Adore. But on the Sloboda River, they systematically "forget" to put something out of the order. Check it out.
UPD Last week decided to check the contents of the package so that they would not be deceived as usual. The number matched. At home, strips and bytes were found in a box along with the wings. The mess is shorter
The waiting time leaves much to be desired. The last couple of months, when I came in, I had to wait 10-20 minutes for the order. If there are orders on the table from 2-4. Often 1 person works, places orders and then runs to cook.
We've been to this place.Pleasant atmosphere.The order was not long in coming.The staff serving the polite young guys are clearly in their place.We quickly answered our questions.We were with a family of four people.We quickly found an empty cozy place.In addition to all the traditional Dishes for the KFC, which were at the proper level of preparation, we paid attention to the especially delicious French fries.Why did you pay attention?Because we often visit KFC in different places and against the background of how potatoes are cooked in other places, it clearly stood out in this...It's even hard to say what.It's just that it tastes better than we've eaten in other places.We were very pleased that we visited this particular place.We had a delicious meal and had a good time.We recommend this place to others, with pleasure!!!!
Firstly, there are not many combos and promotions, secondly, when I ordered a coke without ice, they put ice on me, and moreover, there was 2 times more ice than the drink, and it was also dirty
Come, you will be happy to be fed ice! 🤦 Replaced with a glass of Cola without ice. Now it is even more unclear to me - it is also cold and without half a glass of one ice 🤦
Ordered more than once, then the delivery is not on time, then the receipt is incorrectly assembled, everything is cold, it's a shame that you order one thing, but a completely different one arrives
There are almost no people. The tables are dirty. Coca Cola is completely gas-free, most likely it has been open for a long time. The service is good. A sharp twister is not sharp at all. Americano coffee is tasteless.
I ordered a schefburger, and they gave me a junior schefburger. Press that I didn't check right away. Besides, the floor was sticky
I am very disappointed with KFC in recent years, previously it seemed that the quality was monitored better
Very unpleasant staff. The girl at the checkout does not know how to answer questions about the assortment, only a dissatisfied aha, bag, are you all there? etc.
You can't find much fault with the taste. There are other restaurants where the chicken is over-dried or made in old oil so that it becomes bitter. I didn't notice it here.
The food is collected and packed neatly.
The interior and atmosphere are the same as in any other KFS restaurant.
Regular fast food. The service is normal, the queues in this place are not large. Warning, something stinks at the entrance, so I lowered the rating a little.
Orders are given out quickly!
The menu is varied!
Overall, I liked it!
Of the cons:sometimes they don't put a wet napkin and a couple of ordinary napkins; it happens that the order that should be in the bucket is given in cardboard, which leaves a smell on the food!
The food itself is on the level, the service is also good, minus - there is no allocation of time for cooking, people who order large orders later receive them faster than people who ordered earlier.
the kitchen is good, always warm and hot burgers and everything is eating, but sometimes everything falls apart, the waiting time is from case to case, they do not give any discounts, the staff is decent, pleasant, polite, convenient location, everything is not always clean, sometimes sticky tables, the interior is ordinary, there is nothing more
It's a pretty spacious place. There are many comfortable upholstered sofas. Orders do not have to wait long, the service is quite good. The food is fresh, the chicken does not cause any questions. Definitely better than macs and burger kings