I wanted to describe what is bad, but here everything is said ...
Complaints are not taken into account by the company, the situation does not change. The service speed of the entire department (5 tables) 2 people per hour, of course, is a record for slow and humiliating service.
Employees do not want/cannot/ do not know how to work with clients.
Could it be worse if you don't change the system, then yes.
It was considered much lower than an independent appraiser. I pointed out to them that they didn't take it into account. They refused to review the assessment anyway. I will contact the Ombudsman . . .