The insurance company itself is not bad. No delays with assessment and payment. Everything is within the framework of the rules and standards of insurance of the Republic of Kazakhstan. The office itself is located in the basement. 6 tables for receiving clients. The queue for coupons. A huge disadvantage is the queue, as it takes an average of 10 minutes per customer. And only 6 employees are accepted, which is extremely small. So be prepared to spend a lot of time here.
One of the advantages is the availability of parking for customers.
I’ve been living in Kazakhstan for some time now, and this is by far the worst company I've ever encountered. They’re all incompetent, rude, and unprofessional. You can't even file a complaint, for God’s sake. They simply refuse to acknowledge their terrible behavior. I asked so many times to speak with the supervisor but never got a chance. The manager (I don't remember her name) was very defensive and dismissive and kept saying, “It’s not me who answers the phone.”
I don't know how to describe this terrible company. I really regretted that I bought a policy from them. They never answer calls, text messages, or emails. I can't contact the supervisor. They simply refuse to make contact. They can't apologize in a human way and there's only one answer to everything-“It's not me.”
I'm changing the review and the number of "stars" back to 1.
Maintenance takes an average of 25-30 minutes..
We came to our UK for a direct settlement.
We took up the material with great reluctance.
They wanted us to go to the culprit's SK.
However, we were satisfied with the assessment amount.
We are waiting for the payment.
They requested a photo of the VIN code.
We sent a notification to the SDEC by mail that it was not legible, the letter went on for 2 weeks.
They delay the payment deadline in any way.
People!!!
Don't mess with HALYK.
Leave all the nerves there.