The insurance company itself is not bad. No delays with assessment and payment. Everything is within the framework of the rules and standards of insurance of the Republic of Kazakhstan. The office itself is located in the basement. 6 tables for receiving clients. The queue for coupons. A huge disadvantage is the queue, as it takes an average of 10 minutes per customer. And only 6 employees are accepted, which is extremely small. So be prepared to spend a lot of time here.
One of the advantages is the availability of parking for customers.
I’ve been living in Kazakhstan for some time now, and this is by far the worst company I've ever encountered. They’re all incompetent, rude, and unprofessional. You can't even file a complaint, for God’s sake. They simply refuse to acknowledge their terrible behavior. I asked so many times to speak with the supervisor but never got a chance. The manager (I don't remember her name) was very defensive and dismissive and kept saying, “It’s not me who answers the phone.”
I don't know how to describe this terrible company. I really regretted that I bought a policy from them. They never answer calls, text messages, or emails. I can't contact the supervisor. They simply refuse to make contact. They can't apologize in a human way and there's only one answer to everything-“It's not me.”
I'm changing the review and the number of "stars" back to 1.
Maintenance takes an average of 25-30 minutes..
We came to our UK for a direct settlement.
We took up the material with great reluctance.
They wanted us to go to the culprit's SK.
However, we were satisfied with the assessment amount.
We are waiting for the payment.
They requested a photo of the VIN code.
We sent a notification to the SDEC by mail that it was not legible, the letter went on for 2 weeks.
They delay the payment deadline in any way.
People!!!
Don't mess with HALYK.
Leave all the nerves there.
It was considered much lower than an independent appraiser. I pointed out to them that they didn't take it into account. They refused to review the assessment anyway. I will contact the Ombudsman . . .
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Рустам Н.
Level 8 Local Expert
March 2
It is inconveniently stipulated that the termination of the insurance contract must be carried out by signing a paper application. We need to keep up with the times. It's time to implement the online submission, especially since the application for the conclusion of the contract has already been implemented online. The second disadvantage that immediately catches your eye is the incompetence of the operators. It happened twice. As the manager later informed me, this often happens. Otherwise, it's normal. Three solid stars
I wanted to describe what is bad, but here everything is said ...
Complaints are not taken into account by the company, the situation does not change. The service speed of the entire department (5 tables) 2 people per hour, of course, is a record for slow and humiliating service.
Employees do not want/cannot/ do not know how to work with clients.
Could it be worse if you don't change the system, then yes.
There is only one branch in the whole city, a crowd of people can stand in line all day. Managers are not competent and cannot or do not really want to answer questions. With an insurance car insurance company, they muddy up any excuse just not to pay. I don't recommend this insurance.