ordinary employees work well and are always treated humanely. you can't say that about the chairman - an unpleasant person, does not think about people at all, only shakes for his place, like all bureaucrats in general.
It's just hell. You come for one certificate - they tell you you need ten more for this certificate. You bring ten - and five more, you forgot to just say. This is an endless training of the nervous system of people , and not work for the benefit of the latter