Химчистка № 1
12 reviews
May 22
Only 1 sleeve was cleaned, the right one. How is that even possible? I took a suede jacket to the dry cleaners. As a result, after the dry cleaning, the dirt on the bends remained everywhere as if it had not been cleaned - it only smells of chemicals. The employee said that they had done everything they could and could not help with the contamination. She left a written complaint. At home, I realized that the 1st sleeve had been cleaned after all, although there were yellow-green streaks in places. The rest was apparently neglected, since the degree of contamination was initially small. Photos after dry cleaning are attached. The jacket looked wrinkled (but it fell off at home), but the collar remained that way - they offered to go to Moskovskaya, perhaps they would steam it there. Since they did not contact me promptly to resolve this issue, I will send a complaint about a poorly rendered consumer protection service with a photo
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March 7
They do an excellent job. Although the place is not very nice visually, a kind of greeting from the USSR, but they wash things well. The woolen coat and expensive down jackets were cleaned perfectly, the down jackets are fluffy as new. 🔥
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May 9
The carpets were cleaned perfectly.
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October 4, 2022
The incompetence of employees accepting and giving orders is unequivocal. When processing the product, they allowed the fabric to deform and instead of apologizing, they accused me of doing it. They sent a written response to my letter in the book of complaints and suggestions, all with the same accusations against me, indicating that I should have left the product, not taken it away. In this case, instruct your employees for such situations so that they report it, instead of saying, "well, you did it yourself."
In this case, it is no longer the deformation of the product that is outraged, but the attitude towards the customer.
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February 23, 2022
I took the mattress cover to the dry cleaners. The dry cleaning is disgusting with a low level of service and quality. Instead of dry cleaning, they just washed it in a cheap smelly powder, although they took the money for dry cleaning, not for washing. I could do the laundry myself. As it was dirty, it remained so. The complaint was answered with all the defects that can only be, but which in reality do not exist now. The money was not returned, referring to the fact that they do not eliminate pollution. In general , they took the money , but they did not fulfill the order .
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February 12, 2021
The service of the dry cleaning reception point is good, the staff is attentive, competent in cleaning clothes. But the dry cleaning itself wants to be better. When cleaning the winter hat, all the sizing fell apart, I had to throw the hat away. When cleaning pillows and replacing pillowcases, the dimensions of the pillowcases were not maintained.
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March 4, 2023
I regularly take my clothes to this dry cleaner, everything is fine. The employees are polite. I recommend
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June 19, 2024
Not a bad dry cleaner
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April 16, 2023
I have already used their services a couple of times (I rented a winter down jacket)
Cleaned well, got clean things
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July 3, 2020
I was restoring the coating on the leather jacket . We did it very well
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January 19, 2023
Pleasant and friendly staff
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November 7, 2019
Completely incompetent staff. On Saturday, I brought the product for cleaning, I was told that it should be put to work today, for this it must be taken to Moscow, otherwise it will lie until Monday, and on Monday it will be sent by car. The work will be ready on Thursday. I asked if they would work on Thursday, since Thursday is a public holiday and everyone has a day off. The receptionist said they were working.
When I came to the department on Moskovskaya, they told me that they would be able to give me work anyway only on Monday!
The product will be ready on Thursday.
Guess who's not working on Thursday after all.
The phone number that was indicated to me in the receipt is not connected to the network.
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