Excellent team. Polite operators. The wonderful guys at the warehouse are kind and helpful. They respond quickly to the registration and dispatch of goods accurately and on time. Special thanks to the transit warehouse.
I ordered the pickup of cargo from the Moscow region for delivery to another country. The operator warned that they did not have their own movers, we resolved this issue and set the time for third-party specialists. On the day and time appointed with the operator (from 12 to 16), there is neither a forwarder by car, nor a call from the company's logisticians, attempts to contact through a telegram bot and a hotline are cut off by the typical "we have passed the information to the logisticians, wait for the call", of course, no one called. At 16 o'clock , I paid the movers for a simple , and ....Actually, that's it! The service was not rendered, financial losses were incurred, a claim was written., a lot of time and nerves were killed.
Since March 6, 2024, my cargo has been in a warehouse in St. Petersburg, no one calls me, I only hear that the information has been transferred to the logisticians. The cargo was going to Vsevolozhsk . Today is March 17th, and the cart is still there, those in the warehouse......
Unfortunately, this is not the first time I have encountered WHALE shoals. Yes, the acceptance of cargo for shipment does not cause any special critical issues, but logistics is terrible. The last jamb I encountered: the cargo was supposed to arrive on May 3 (15 days after shipment), but it hadn't even gone half way yet. Up-to-date information when tracking the invoice is 0. There are no projected deadlines, no one knows anything. And this is not the first time.
For logistics - two. If there was an alternative to sending large-scale cargoes to the Republic of Kazakhstan, I would not contact KIT.
Disgusting company. The indicated price is changed. The delivery time took three times longer than stated, and they only apologize on behalf of the company, the result is in the photo.
Good afternoon. Incorrect calculation of cargo delivery. Upon delivery of the cargo, the amount was announced. And as a result, the cost of delivery is one and a half times more expensive.
A very good shipping company and not expensive. The cargo is packed, there are no complaints. Delivery to the house within the time specified in the receipt. The packaging is not broken or opened. The cargo is being tracked. I have sent it twice and I am very pleased with this company. Thank you very much to the staff of this company...
It is necessary for the guards to study the laws of the Republic of Kazakhstan and make demands on visitors only within the framework of current legislation and not look at any illegal regulations
TC began to work just disgusting, in order to get a ticket for passing the cargo, you need to contact the management of the representative office. Any issue that arose during the registration of the cargo is not resolved by the employee at the time of issue, but immediately suggest calling the director of the representative office. They broke off cooperation and moved to another shopping center.
Disgusting company. The cargo arrived at the warehouse 10 days ago, and they are silent. They won't call or tell anyone. You can't get through to anyone, there's a dumb robot on the phone. Managers get away with anything, no one is responsible for anything. I strongly advise against contacting this company.
A very good company, there are small disadvantages, but they always meet the customer halfway! I'm happy! The delivery price is acceptable, I want to express special gratitude to Nur-daulet, a very good person!
It takes an awfully long time to receive the cargo. The reason is not clear, the queue is not moving. The girl says it's a long registration. Who will go to receive the parcel, get ready to spend a long time here.
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Show business's response
x013kz
Level 18 Local Expert
August 26, 2020
+ availability of own warehouses in the territories of regional centers in Kazakhstan
+ attentive attitude of managers to the client (but I think this is only because of the etiquette of communication)
- delivery is not carried out on time (they may be a week late)
- warehouse staff are rude to the customer
- requests for information about the location of the cargo are processed for half a day
- until you contact the management directly, the problems are not solved
Cargo delivery is very often delayed. They impose palletizing of cargo, which can be delivered without additional packaging. The announced delivery dates almost never correspond to reality. Disappointed.
Definitely an affordable price tag. The cargo was delivered on time. An SMS about arrival was received, then a call was received with an offer of delivery to the house, she refused this service, arrived on her own.
I thank the Kit Transport Company for the good and conscientious quality of work.Your company is a very promising and reliable partner in the field of transportation.We have been cooperating with you for a long time and have not failed you yet.I would like to express special gratitude to the representative office of Astana for the very good quality of service.
Thanks to the KIT company for the work. The staff of the Astana branch answered all questions clearly and clearly. And most importantly , they treated the client politely . The cargo arrived on time as agreed. It would be even better if we opened a branch in Uralsk. I think I will continue to work with you.
Many thanks to TK Kit! the cargo was picked up a day after the registration of the application and delivered in 8 days. I understand that the cargo arrived with a delay of 1-2 days. The most important thing is that the cargo arrived intact, packed in a rigid package. Upon arrival of the cargo, messages were sent to the post office and notified by phone. Everything is fine! We will continue to work
Everything was always fine. But this time the Cargo was lost. In general, I'm shocked how this can be. Almost a month has passed and so far without result. The manager does not know when they will find it. We're waiting now, we'll see when they find it.
I am satisfied with the kit Astana transport company.I have been cooperating with them for a very long time, there have never been moments when the company's employees helped and provided assistance with solving cargo problems.I advise you to cooperate with Keith.
It takes an awfully long time to deliver the cargo!
We've been let down more than once!
Never order air delivery via Kit, it takes longer than by land!