The money was withdrawn from the card, but they didn't give me coffee. I contacted the support phone, they said something was wrong, I pressed it. He asked for a refund or to turn on the device. Answer: they can't do anything to help. Then they started talking over the speakerphone: Men, take away the empty cup. (which should have coffee in it.). There is no urn near the machine. I often use coffee on the road. There have been cases of malfunction. But usually the issue was resolved in favor of the consumer. They don't decide right away.