We signed up at this salon for hair coloring at 12.00. The appointment was two weeks before the coloring. The first call was when they asked to come up half an hour later than our recording. There were no questions, everything happens, it's okay. Having planned our day, taking into account the transfer of not much recording, we arrived at 12.30 at this salon as the administrator asked. Upon entering the salon, the first thing we see is the administrator who was very actively talking with the employee (since the woman was "inside" the reception). Well, okay, we didn't pay attention, I'll get over it- having clarified myself that we had already postponed the recording, we were asked to wait again. At the same time, the administrator started communicating with the same woman again, on various topics. To my question, when I already asked myself: how long to wait, since it was already a little after 12.30, I was answered: another 15-20 minutes.
And what does our administrator do next? That's right, he goes on to communicate with the same woman. She apologized only when I started to get indignant.
I have not seen such an attitude and not customer-oriented anywhere else.
I can't say anything bad about the master. Before that, they had a haircut. But the administrator, yes, surprised me so much.
It's not clear how long to sit and wait, I had no desire. Of course we left.
No wonder people make a record in advance, taking into account small force majeure, and thus plan their day.
We left the salon in a terrible state, of course.
Once upon a time, I had the experience of going to this salon, and it was only because of the administrator that I stopped going there. I thought that something had changed in so long, but no
We did the coloring, but in a different salon. Where they showed the level of communication with the client. And accordingly, we came out already in a great mood.
I regularly get manicures and pedicures from Luba's master. I am very pleased with the quality of the master's work. Lyuba is a great professional in her field! The atmosphere in the salon is very cozy and pleasant. I have been using the services for more than 2 years on a monthly basis. I can put 10+ on a 10-point scale. Thank you so much for your work.
The haircut is worse than in a student's barbershop, and the prices are much higher than the average in the city. It feels like the master picked up scissors for the first time.
The primary business card of the place where you are going is its service staff and the receptionist who meets you. As a result, after calling the numbers that are available (none were answered on a weekday and 3 p.m.) and subsequently spending time visiting this place, where its administrator is absent, indicates an interest in customer service. Perhaps this happens extremely rarely, and my assessment is extremely subjective, but the fly in the ointment left after leaving makes itself felt. Three stars just for the fact that I have no idea what would happen if it came to the service itself.
It's not the first time I've visited a salon. I really like manicure and pedicure masters. Professionals in their field. Polite. They do their work efficiently. On my last visit, she was serviced by Natalia. Thank you for your work.
Салон находится в шаговой доступности. Очень добродушный, очень вежлевый персонал! Посещаем его всей семьёй, и ходим только к нашей Ирочке🥰 Очень приятная девушка, всегда выслушает пожелания и сделает ещё лучше))) Делаю там маникюр!!! Всё супер. Работают профессионалы
I had a haircut, everything is generally fine. But warn about the price in advance) On the phone, I was told 25 tribunes of the haircut, as a result, 45 tribunes came out. I understand that it is difficult to tell the price on the phone without knowing the exact amount of work, but it would be great if you would tell me before the haircut, at least I would not have misunderstandings.🗿
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Виктория Довнар
Level 14 Local Expert
February 19, 2023
A good salon. A lot of services. I recommend Margarita, the permanent makeup artist, to everyone. I was at her place. I really liked it. The prices are reasonable. The result is gorgeous. I did everything carefully. I'll come back for the second procedure.
When I went to this salon, I expected to get quality, since the prices in this salon are not the lowest
The staff (not counting the receptionist) did not leave the best impression. In front of me, they discussed and grinned at my own hair (they are not obedient and curly)
Although I only came to do bangs then.
I didn't come out in the best mood.
Although I live nearby, I don't want to go there anymore
Очень долго думала ли писать отзыв, так как не пишу их никогда. Была записана на стрижку к Ирине, мне просто испортили волосы. Стрижка была каскад, переход ужасный и сзади волосы сверху висят как обрубленные (даже муж заметил сразу же, который вообще в этом не понимает). Кончики просто заворачиваются вверх как перо и никак не улажить, хотя у меня свои вьющиеся волосы и всегда хорошо крутились,а теперь даже крутится перестали😭Такого никогда ни у одного мастера не было. Чёлку отращивала полтора года, чтоб мне ее тоже обрезали наполовину, хотя я просила только секущиеся кончики. И прежде чем записаться очень просила у администратора посоветовать хорошего мастера по стрижкам, так как и волосы были длинные , на что администратор уверяла что мастера высшего профиля, но к сожалению на деле вышло совсем не так. Очень обидно, так как выброшенные деньги и потраченные нервы. А ещё придётся идти и исправлять эту стрижку...
Unreasonably high prices, the staff, to put it mildly, is not familiar with the principles of communication with guests. A solarium, fenced off by a screen from the reception desk... In which the lamps have not been changed for years.