Incompetent, unqualified practices. I got the phone, I didn't recognize the price of the product, I didn't take it off, they said I'd get over the phone, they didn't get over the phone (I wanted to ask again, but it was difficult to GET the GOODS). Write on the site, it's not really possible to get back to 18.00, but at 17.00 it's not real! Why didn't your company work out a plan?