A solid big minus.
Tickets were purchased for Emirates. The flight was cancelled by the airline due to problems at the airport. The airline transferred all tourists who bought tickets from them to other flights. We were told to contact the place where we bought. I've been in correspondence with one two trip all day. They did not give any specific information, they said to wait. At the same time, the booked hotel was already on fire. I called them many times from abroad and did not receive any clear answer. Only the next day they wrote that they could not help in any way. I bought a new ticket + lost a night at the hotel. I have been waiting for a refund for 6 months. Everyone who lost this flight was either displaced or the money was refunded. One two trip fed endless promises and eventually stopped responding altogether. Unprofessional staff and fraudulent company policy!
Terrible company. We ordered plane tickets to Sochi through them, but before leaving, a family member fell ill with covid. They called, canceled the tickets, and then the epic of the refund began (60t, for a minute). They asked for a doctor's certificate, as well as birth certificates confirming that children cannot fly alone without their parents🤦♀️ Everything was provided, in the end, "wait"… It was possible to return the money only at the end of August (and the tickets were paid in June!!!), when we, tired of correspondence with unsubscribes during the summer, threatened with a pre-trial claim (remember these words, they have a magical effect on such unscrupulous sellers!). That is, for more than 2 months our money was spinning no matter where, we had to find the amount to buy new tickets (we took a train through Russian Railways, there are no problems with refunds, and cancellation is practically free). I do not advise anyone, it is better to buy directly from the airline, so that in case of force majeure you can easily return your tickets and your money!
Terrible company, or rather, NO support in case of anything! I can't get through, I can't finish writing! Our flight was changed shortly before departure, the transfer was changed from 4 o'clock to 52 ((( which naturally did not suit us. They do not answer questions, they do not issue a ticket booking number on the official website of the airline, it is not clear whether tickets existed at all! A replacement was offered, but confirmation of the replacement did not come, time is running out, no one responds either in the support chat or by mail!
I will write wherever possible for such an attitude! And contact the appropriate authorities!
We made a mistake when buying tickets 3 months in advance! They immediately asked for an exchange or refund via chat (they have no other contact). We were shocked by the answer! We were charged 50 percent of the cost for a refund or exchange of the ticket! with 45,000 paid for 2 people in both directions, we were charged 22,000 rubles (including fees and fines)
There is a complete lack of efficiency in solving the issue, no communication except for a chat, in which they sometimes answer once a day! misinformation has led to the imposition of fines and they also charge their own fee! Think 10 times before using the services of this company
I can't refund the money for the luggage that was purchased through this under-service, the airline at the check-in site re-issued the luggage for a larger one, saying that this under-company will return the money for unused luggage, bots are responsible, money is not returned.
I recommended this company to all my friends and acquaintances and have always used OneTwoTrip myself. But for some reason I decided to contact this card with increased cashback. Everything was going fine, I booked a hotel, but due to unforeseen circumstances I had to cancel the reservation. The money was returned to the card, but it is possible to transfer it to an account in another bank only with an "advanced" card level with increased cashback. I tried to raise the level over and over again, but to no avail. "Approval usually takes 15-20 minutes." What a day I've been doing this approval, but all the time I get refused due to incorrect data, I probably should have asked for a passport with a different number and series so that they would like it. Support is not responding, it is also not possible to reach the operator....I appeal to the same OneTwoTrip users, please do not use the gift card, so as not to spoil the impression of this company, as happened to me!!!!! I want to figure this out and never mess with OneTwoTrip again....
They do not refund money for an excellent airline flight, this is some kind of game. They do not respond to messages, they refer to the fact that they are waiting for "an answer from the airline", but based on past experience, when it was necessary to change the departure date and the staff of this service could not do it for 3 weeks, about the fact that I called the airline (Qatar) where they said that this issue would be resolved in 5-10 minutes, I can confidently say that they did not even contact the airline! To requests to provide me with confirmation of this appeal or an official response from the carrier, of course, ignore. Information about the cancellation of the flight was sent about a month before departure, the flight was scheduled to take place on December 10.
We bought plane tickets 2 times via One Two Trip. For the first time in the summer of 2023, Moscow - Bali - Moscow with a transfer in Shanghai, the carrier is China Eastern Airlines. For the second time in January 2024 Bangkok - Da Nang - Bangkok, the carrier is Air Asia. The flights took place, there were no problems. Of course, it was scary to buy tickets through aggregators because of the bad reviews, we chose One Two Trip, because friends also used this service and everything went OK. I am writing just so that you understand that more often after force majeure you want to speak out and write a bad review, but no one writes good reviews, since the flight that took place is a matter of course.
We bought return tickets, having overpaid the money. Subsequently, it was necessary to reschedule the trip and return the tickets. Of the 43,000 rubles paid for tickets, the company wants to refund only 188 rubles for 2 tickets. And this, let me remind you, despite the fact that return tickets were bought for 5,000 rubles more expensive. And they don't help to solve the issue in any way, they just blame everything on the airline, and they themselves are kind of out of the subject here.
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Александр Александр
Level 8 Local Expert
August 12
I bought a ticket and also paid for the purchase service in order to choose a seat on the plane that suits me. And then at the airport I see completely different places indicated on the ticket. I wrote to support that the seats that I paid for in advance do not correspond to what is written on the ticket. They replied that the airline has the right to change the seat on its own. Only for some reason, when buying this service, nothing was said. They promised that they would return the money. But more than a month has passed, and there is no refund. So before you purchase this service, think about whether it is worth buying. Because the airline itself can change your boarding location.
It's a complete disgrace! It is not realistic to get through to a "living person". OneTwoTrip's specified phone number +7(495) 646-83-62 is answered only by an answering machine offering to contact them only in a mobile phone chat or by mail. The request was sent by mail on October 8th due to the fact that they probably had a malfunction in the system and they did not register two flight segments in their booking system (Moscow-Algiers and then Algiers-Paris) on this basis, they immediately canceled return tickets! Photos of boarding passes (the transfer was carried out according to plan) were immediately sent to them, but for 4 days there was no response or it was impossible to get through. A very expensive trip that was planned in advance (back in April 2023) as a gift is now irretrievably ruined (not even counting the financial costs and costs of nerve cells). NEVER CONTACT THIS COMPANY AGAIN!
Good evening.In no case do I recommend this company.I bought air tickets through them earlier, after a couple of months there was a sharp reason not to fly.The tickets were refundable.As a result, I applied for a refund in my personal account, to which they replied that there would be no refund, since the penalties for returning tickets exceed the total cost of the tickets themselves, and there were 4 tickets.Later I found out that the fine for one ticket is 2900 + airline commission fines.That's the way it is.
I support the commentators below: the Moscow city number sends the application to the chat, the bot is silent there. There is no reply in the mail and there are no other communication methods.
It was only necessary to make a change to the booking (for some reason it cannot be done from the application, although the answering machine promises). The airline is in favor, but once the ticket is through an agent, the agent must correct it.
The conclusion is that the office either died or gave up on clients from the Russian Federation. Losses of 45 thousand for two people are approximately :(
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Elly D
Level 10 Local Expert
April 3
I have been buying tickets in the app for almost 10 years. Everything was fine, the support usually worked without problems too. The service itself is convenient, the application is convenient. But today I faced the following situation:
The airline canceled the flight and refunded the funds, but OneTwoTrip charges its own "service fee", which I pay, despite the fact that (once again, pay attention) the flight was canceled not on my initiative! As it turned out, this is spelled out in the user agreement, as well as many other very dubious things. With such a user agreement, there is a direct road to court! I would really like justice and, hopefully, one day it will overtake this company. At least it would be fair to charge this fee from the airline in case of flight cancellation by them, and not from customers! Apparently, they thought in the wrong place when they wrote this agreement. And if so, it means that the decision-maker is either poorly acquainted with the content, or a person deprived of a sense of justice.
I will not buy tickets through the app anymore in principle, and I will also recommend other services to others.
The most terrible company, never take tickets through it, it is better to take them through the airline you are flying. It is simply not possible to contact the site, you need to resolve all issues through the court. I really regretted that I bought tickets here. I will not recommend it to anyone
This is a complete disappointment. The company made a mistake in my name. For the change, they demanded an additional payment of 2,900 + full payment of the fine from the airline. The chat started to be completely ignored when they just got tired of arguing with me.
Then my flight was postponed and I demanded a refund. The company has not yet responded to my request and I had to buy tickets twice.
It's disgusting to never contact this service. We bought two tickets for the same time, and then the ticket was refunded from the second person! And what do you suggest to do if these are tickets from Phuket to Koh Samui. Should I fly by plane and my friend by boat? Everyone's gone crazy there. Dear customers, if you do not want to expose yourself and spoil your vacation, do not contact them ever! Zero with three cons!
Disgusting. The company cancelled my ticket without explanation at 4 a.m. Check-out was at 8 a.m. Besides me, the tickets were canceled like this for a couple who were late for the airport. But we waited for the late Armenian passengers for an hour. I was on my way from a Bruno Mars concert from Georgia, and this completely spoiled my impressions. I've never had such a bad experience in my life. I don't advise anyone.
The support works just awful! Employees are not qualified, make mistakes in handling or simply do not respond for several days! The airline has rescheduled the flight, it is necessary to change the ticket, but it is not known how to contact support! They answer the phone to contact technical support, it's a vicious circle of some kind
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Валентин Ткачев
Level 28 Local Expert
October 16
A very bad company , my name was distorted , so I also had to pay the avia company 800 rubles for the correction , and one two trip 3900 rubles , I bought a ticket cheaper than I was offered to make a correction
The service is simply disgusting! I can't get through, everything is very long, the application hangs forever ... writes that there is no Internet… Although it flies on other websites and apps!!!
People take tickets on the official websites of carriers - and there will be no problems with ticket replacement, delivery, etc ... everything is easily solved with the officials!!
At the last stage, they begin to add notification services, insurance, etc. to the cost. The amounts are added to the bill even if you refuse these services. As a result, they are trying to cram + 5-7 tr. Up to those.support cannot be reached, the robot answers in the chat, it is impossible to reach a person.
My score is zero! This service is deceiving people! Do not use them, do not buy tickets through them!!!!! It is better to learn from the mistakes of others.
We bought tickets to Kaliningrad and got sick. We have issued a refund. No one answers in the chat, it is impossible to talk to a live person. The money was never returned!
Good afternoon!
Gentlemen, I have a question!
You take money for online booking indicating that the seat is at the window, in fact the place is along the meridian of the cabin and in the tail of the plane....
Disgustingly simple!!!
I do not RECOMMEND booking through this application to anyone!!!!
Just terrible((((((
I join most of the reviews. The luggage is paid for, there is a receipt, but there is no confirmation, no one answers questions in bulk where it is, tickets are stupidly closed in the mail, silence in the chat. Razvodilovo
It's just awful. they simply cannot arrange a forced flight exchange. this is despite the fact that the airline itself agrees to this. they do not respond to calls or SMS messages in an online chat. to rip off money and throw it- that's the whole cantorka
Terrible service, for more than two days from 01.01.2024, they cannot solve a technical glitch with the hotel reservation, referring to the holidays, the rest is spoiled.
The system has chosen the wrong departure date
As a result, I cannot return the money
Despite the fact that the mistake is not mine.
The system also does not allow you to contact the service.
One of the worst companies, there is no support service, if something happens, you can not hope for help, the interface is terrible, everything is unclear
It's sad, but you have to set 1. If the flight on the plane is canceled, then they will be fed breakfast for months and it's unclear when the money will be returned.
About the horror!!! I bought more luggage through them to the ticket, the money was written off, the luggage was not displayed as a result! They do not answer, neither in the chat, nor on calls, nor on the mail! How to get your money back is not clear
I purchased a ticket through the One two trip app. The flight was cancelled by the airline on March 27. I have issued a forced refund and for more than a month now my age has been hanging in the status "awaiting confirmation from the airline".
I sent a request to the airline and received a reply that the aggregator (one two trip) I did NOT send them a refund request for my ticket!! It is impossible to get through to One two trip! Bots respond in chats and the same thing!! The aggregator did not give a response to the email sent by e-mail! I will go to court!
The service is disgusting, no one answers the tickets, they just close them, it is impossible to call and communicate with a live operator! I made a voluntary refund for one of the orders, the function is not available for a neighboring order for the same flight, I have not been able to refund the money for a month and a half!
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11 1111
Level 6 Local Expert
February 15
There are no operators, they often slow down a lot with feedback. They are rude. If you want quality and guarantees, do not contact scammers.
Terrible service! I bought a ticket, the airline canceled the flight, issued a forced refund, the refund was refused! It is impossible to get through. Theft!