Hello! I would like to express my gratitude for washing the carpet and removing coffee stains. I'm thrilled, I can't even find the spot where the stain was) Before that, the carpet was cleaned every year in other companies, the carpet is not old, no more than 3 years, but every time I was upset when I brought it after washing, it was as if it had not been washed at all. And today I got a new carpet as soon as I bought it! Well done, your team, I did not hope that it could be cleaned, that the stain would be at least a little unnoticeable, but after your work it will not be found) I am now your regular customer, I will recommend you to my family and friends!!! Thank you very much again.
After putting the carpet in for washing, the next day a call came, the girl reported that my carpet was unwrapped and there was a wet spot on it (in fact, it was surrendered dry). In this regard, she offered to pay 50% extra from washing the carpet, because wet carpets are washed out of turn, and because it is wet, it does not break out like dirt will clog onto a wet spot. She also said that there are small spots with plasticine on the carpet and they offered to pay another 75% of the cost for their removal. In fact, the carpet was completely dry, but in rainy weather and for delivery from my apartment to the place of washing, of course, I did not follow, which I informed the operator, assuming that the courier would not be able to open the doors of the truck without laying or leaning on something carpet, in connection with which he it could get wet or from other carpets in the car (the stain was on the edge and small). I want to warn other clients of this organization that when accepting the carpet, they asked the receptionist to write that the carpet was accepted in dry form. For all the extras. I did not pay for the services, I was able to argue to the operator and the washing cost the previously agreed cost. In fact, the carpet was not heavily soiled, but after washing there was no difference, it felt like they passed through the brushes 1 time, but without soaking and normal washing. The offer of this organization is to record a video of the washing process for customers, because the difference before and after is not visible, which raises doubts about the quality of washing.
I liked it! There are no questions! The only thing they need is more cars to pick up from the customer before washing and also home delivery after washing and cleaning! And so I advise who has dirty carpets and needs to be washed or dry cleaning!
The girl on the phone did not warn that the minimum price of the service is 50 rubles. There was a carpet of 1.5 by 3. It turned out to be 40.5. In the end, I gave 9.50 for nothing.
Periodically I rent carpets on which the dog lies, in the hallway and near the back door, sometimes with vomiting of dogs or kittens - usually everything is well washed, there are no smells after washing.
30% of the cost was paid for the removal of the smell, as a result, the smell remained. I conclude that they are simply erased in the drums there, no one soaks anything there. And so the pile has become softer, visually the carpets look cleaner.
I don't know.... I used to bring carpets and clean them for a fiver. I didn't like something last time... And the carpet doesn't seem to be very dirty, xs... It seems that the technical process has not been fully sustained. They didn't get any shorter... Maybe the contractor is not responsible, maybe the detergents are not of high quality, the question is... In general, the last impression is so-so.
It's terrible!!! How is that possible. Unwrapping the carpet, parts of small toys fell out, small stains remained, hair, pile was nailed down and remained, there is no hint of the smell of cleaning agent. Conclusion: they just rolled him around and put him in a bag, took the money and returned it.
The carpet was washed, they did not bother with the stain, they did not even try. Therefore, yes, but no one wants to do dry cleaning here. With the same result, it was possible to wash it at the sink.
P.s. I rented a washing vacuum cleaner and washed it effortlessly in 10 minutes
See original · Русский
1
1
Show business's response
Марина
Level 13 Local Expert
August 26, 2024
The carpet was delivered on Tuesday and was already taken away on Friday! Visually, the carpet became cleaner than it was, the hair from the cat was combed out, there is no smell from the carpet, we are satisfied with the result (after washing in another dry cleaner, the carpet looked worse). Of the cons: the carpet is slightly stretched along the edges.
I got the carpets after cleaning. Thank you very much for your efficiency and professionalism. The carpets are as good as new. Everyone is polite, correct, professional, and mobile. Thank you for the mood, I will recommend contacting you!
The carpets were cleaned well and fairly quickly. The prices are reasonable. The only thing that could be done is to somehow change the work schedule so that you can get to you on Saturday or shift the working day by an hour.
See original
4
Show business's response
melberna
Level 9 Local Expert
April 1, 2023
We have cleaned their carpets many times already. The cleaning quality is very high, as we pick up new carpets every time. They come and pick them up, the service is super and very fast
I ordered a service through the website. The next day we came for carpets. They cleaned it wonderfully. Thanks for the work, guys. I recommend this company to everyone.
I ordered through the website, they called me back quickly, and in the evening they came for my three carpets. A week later, they arrived in a beautiful package. By the way, the carpets are "hairy" with long threads, they were perfectly washed. They gave a discount on subsequent orders. I am very pleased.
We ordered a 3x4 carpet dry cleaning. The main task that we set ourselves was the elimination of odors of urine from pets. Yesterday we received a carpet - there are no smells! Thank you for your hard work!