On December 29, 2017, an incident with a trolleybus conductor and a passenger occurred on the trolleybus route No. 27 at 10.20 at the Tsekhovskaya stop. The conductor stopped the trolleybus and extorted the passenger's fare with boorish behavior. The passenger tried to explain to the conductor that he did not have money for travel, that he had just been released, the man looked very thin and pale, to which the vigilant conductor shouted "don't make me angry"!!!! Everyone was watching what was happening until a concerned trolleybus passenger paid for the man's fare. How long will this bazaar woman terrorize the route! Is it really necessary to arrange a personal humiliation of a person for the fact that he does not have money for travel, I think he would not be ashamed if he had them. Our people only need vending machines for payment!!! Get them into action as soon as possible!!!!