I highly recommend not using this service. In case of force majeure and an attempt to issue a refund for tickets, this desk came up with ridiculous excuses not to refund the money. As a result, more than 40 thousand rubles were irretrievably lost... It is better to use the official websites of airlines than to give money to an underserved service that does not even have a hotline phone.
Read carefully the terms of use of the service (offer), it says that when the ticket is returned, even if the flight is canceled, a fee of 1000 rubles is charged for each passenger + 2% of the order value + for processing about 7% of the order value. In total, if the flight is canceled or postponed, you will be charged a fine for a refund of about 20% of the ticket price! In my case, the flight to Israel was canceled on 2.11.23 due to military operations, of the 18,815 rubles paid. The coupon will hold 4276, 67 rubles = 22.73 %
At the same time, aggregators "City-Travel" and "Tinkov-avia" in such cases return the full payment!
Never, ever buy tickets here! Of course, you may be lucky and your flight will not be canceled, but if it does happen, then you will be charged a good amount for a refund for the ticket. I can still say I was lucky that the tickets cost only 15k for two, and the service charged me 2.5 k for the refund, and this is not counting the box office fee when buying 500 rubles, in total -3k and 0 tickets. Enjoy my vacation!
I have been using the KupiBilet website for a long time, a user-friendly interface, cashback from Tinkoff. But before the first problem ...
the coupon has a function "make the ticket refundable", in the description of which it says "we will refund 90 percent of the cost with bonus points". You return the ticket - bonus points come, but it turns out that you can spend a maximum of 2000 points for the purchase, and they burn out in a year if you don't spend them. When buying a refund service, there is no information about this
You write to support about this - they stop responding. There is no phone support.
The support is disgusting.
They are trying to deceive customers.
Very persistent imposition of an additional services.
I turned everything off at the maximum, as a result, after entering the card details with the expected amount, a paid online registration came from above (I must have missed something in the "small print")
A kind of form of cheating. So far, such services have had the worst experience.
I have very frequent business trips for work, I usually fly with Kupibilet. I always take the maximum tariff in priority support. Recently I had to issue a ticket refund, it's not difficult, by the way, and they didn't charge me any additional fees for the refund, thanks to this tariff.
The flight has doubled, Aeroflot has been cancelled, I am writing to <url> in the application for the refund of tickets, there is an error all day, something went wrong. I wrote to the mail, they replied, write to the application. Where to add, who to contact
I have recently started using this service, so far I am happy with everything. I downloaded the app. Searches quickly, does not slow down. The pushy ones are funny)
You can't say anything about the service until you encounter flight cancellations. This is the worst of all ticket aggregators in this regard. Our flight was canceled 2 hours before departure, no one warned us, there was no help for exchanging or canceling tickets, a long correspondence with the support service, cancellation fees (not our fault) and some other deductions. In the end, after 4 months, I received a refund of 2 times less than I paid for the ticket. The second ticket was purchased directly from the airline, so there the full amount of the ticket was refunded within 2 weeks! I will never use the services of this service again and will not advise anyone.
Good afternoon, we bought tickets to Istanbul, but due to illness we could not fly, there is a certificate, we canceled the reservation but we can't wait for a refund for 1.5 months, the flight has passed towards us, we postponed the date, we thought we would wait for a refund and book tickets again, but nothing is returned.
If you are flying with transfers, lay down time for possible flight delays and so on. I almost flew in like that once. I took a small gap and was late for the second flight. I had to contact the care service of Kupibilet, where I issued tickets. We issued a ticket exchange, but since planes are not buses, they don't fly every half hour, then we had to sit at the airport for 8 hours. But I have no complaints about the service, they worked quickly.
If nerves are expensive, avoid this "service". Our carrier canceled the flight, it is almost impossible to return the money until you apply for a chargeback. This office also takes a not puny percentage for itself, somewhere 16% for its alleged services. The struggle with this office, which continues to this day. The money was fully returned, but the penalty is refused, the court decision is delayed. The screenshot that the court decision was made is attached.
I wrote in Zen how I struggled with them. Who is interested in the article is called: Kupibilet - the history of a refund for a canceled flight.
Purchased flight tickets via a coupon. <url>. Aeroflot cancelled tickets (unilaterally terminated the offer agreement)- and kupibilet decided to deceive the passengers right there. They withhold fees and commissions from me (which Aeroflot has to pay) for the fact that the airline canceled the ticket due to its technical error. Never contact them, they do not work according to the law and ignore the request to resolve the situation in a pre-trial manner. Let's go to court!
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5
Show business's response
Maxim
Level 23 Local Expert
August 13
Another "aggregator" of air ticket prices. They charge a commission of 1.5 tr, but if there are any problems - for example, with a refund - it is unlikely to help. If you look at the options on the websites of 3-4 companies, it will be more reliable and cheaper
I often fly on business trips, and I try to use this service in order to save money. Here you can not only take cheap flights, but also book a hotel room at a discount, as the service has a lot of partners all over the country.
The worst aggregator for buying tickets! Tickets with the option of "return" were purchased for 180 thousand (the surcharge for "return" is 23 thousand). As a result, if necessary, to return the tickets, the amount to be refunded is 24 thousand rubles! and 27 thousand points, which can be spent no more than 2 thousand for 1 order. In total, you need to buy tickets at least 13 times from the worst aggregator to get your money back! and then, no 90% of the amount, as promised by the WORST AGGREGATOR - KUPIBILET. order 9146185580:
Terrible aggregator!!
The airline canceled the flight, the aggregator offered to postpone the flight for 2 days (when we already have a hotel booked) or return the tickets, but for the return of tickets they will take a commission of 2% of the ticket price + 2000 for registration!!
The reason for this return is the cancellation of the flight by the airline company!!
The same problem as that of Alexander Batalov for February 11. When paying for the ticket, two thousand were written off, and the rest of the amount "hung up". The payment time has ended and the tickets have been moved to the archive. Moreover, the first amount does not fit either the amount of the fee or the amounts of insurance in any way. And the ticket price in the archive shows the full amount, although part has already been paid. There is no connection. You can only write. The "Care Service" does not give any answers, because there is no question to ask in it: there is no order,-he went to the archive. And questions are accepted only for existing orders. It's a pity I didn't look at the reviews initially...
I do not recommend contacting this service. Because in case of a problem, they can't do anything. At first, my flight was rescheduled and they couldn't offer me an alternative ticket. I'm flying with transplants, so everything is quite stressful. Okay, if they don't have alternative tickets, then they don't, although I don't understand how this is possible, because when I was looking for tickets, there was a lot of choice. Well, let's say. Then I found a mistake in the name. I allowed it, but in order to fix it, the service started sending me to the airline, and from the airline to the service, and so I communicated several times with some, then with others. And no one can supposedly do anything. Question: why resell tickets if you can't figure out what the problem is? As a result, after a whole night and a whole morning of correspondence with them, and it is impossible to call them, they agreed to transfer this question to specialists who allegedly respond within 6 days. But my flight is in three working days! And they might not put me on the plane! It's just terrible, I don't understand why this service is boring, which causes even more problems. From now on, you only need to buy tickets on airline websites!
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12
Show business's response
Наталья Полякова
Level 11 Local Expert
June 13
Article 12. The responsibility of the manufacturer (contractor, seller, owner of the aggregator) for improper information about the product (work, service) (as amended. Federal Laws No. 171-FZ of 12/21/2004, No. 250-FZ of 07/29/2018)
1. If the consumer is not given the opportunity to immediately receive information about the product (work, service) at the conclusion of the contract, he has the right to demand from the seller (contractor) compensation for losses caused by unjustified evasion from concluding the contract, and if the contract is concluded, to refuse its execution within a reasonable time and demand a refund of the amount paid for the goods and compensation other losses. (ed. Federal Law No. 171-FZ of 12/21/2004)
In case of refusal to fulfill the contract, the consumer is obliged to return the goods (the result of work, services, if possible by their nature) to the seller (contractor). (ed. Federal Laws dated 17.12.99 N 212-FZ, dated 21.12.2004 N 171-FZ)
2. The seller (contractor), who has not provided the buyer with complete and reliable information about the product (work, service), is responsible, provided for in paragraphs 1-4 of Article 18 or paragraph 1 of Article 29 of this Law, for defects in the product (work, service) that arose after its transfer to the consumer due to the lack of such information. (ed. Federal Law No. 212-FZ of 12/17/99)
2.1. The owner of the aggregator, who provided the consumer with false or incomplete information about the product (service) or the seller (contractor), on the basis of which the consumer concluded a purchase and sale agreement (contract for the provision of paid services) with the seller (contractor), is responsible for losses caused to the consumer as a result of providing him with such information. (ed. Federal Law No. 250-FZ of 07/29/2018)
This organization is an aggregator - see in the text.
And this organization refuses to make a refund for the ticket of the "beautiful Victory", where the registration terminal is not specified. That's how the terminal at the "beautiful Victory" was incorrectly indicated on the site, but this is a separate review.
I do not attach a scan of the itinerary receipt for all known reasons. I can provide it by e-mail upon request.
I bought a ticket in this service, plans changed, I canceled the ticket an hour later, I should have flown earlier, as a result, they did not return the money, despite the fact that it says on their website if you cancel the ticket earlier, they will refund the money, as a result, they sold this ticket twice as expensive.
full bottom. I tried to book a ticket for 40K rubles, entered the card details, the form requested 3-d security and also sent myself the wrong code (hello to the developers of the forms and their validation).
of course, the ticket was not issued, and even with the wrong code, 2,652 rubles were withdrawn from me for it is unclear why. the support team responds "we will refund the money in five days."
I flew to visit my brother from St. Petersburg to Vladivostok. I bought tickets in advance, because I know that it is always difficult to get tickets in this direction, especially in summer. The flight is expensive and naturally everyone wants to save money and very quickly sort out the cheapest tickets. When buying, I used the sersiv Cupibilet. I've heard about him before. The most common aggregator, according to the type of air sales, is only more convenient in my opinion. He is not overloaded with advertising and works faster. The price of only 28 thousand was a little annoying, because I usually always flew more expensive. But I decided to take a chance and did not lose. I flew normally, no problems, no delays. Yes, of course it was a long transfer, but there was only one in Yekaterinburg. I also managed to visit a friend while I was waiting for a connecting flight. I think that if you fly with children, it may not be very convenient for such long transfers, but it was generally okay for me alone. The main thing is that you can fly inexpensively and there is a choice of flights. So I'm happy and I'll use it now.
I decided to use it, because only they had a ticket for the right one on Thu. 28.10. In the process of registration, everything was OK, I enter the card details - the payment does not pass, I roll back, I look only at the card data, I check. ok. the payment is being processed. and I get a ticket already for 5.10. They were replaced a week later. Be careful when making out. Otherwise, you will end up with money.
If flights are postponed or cancelled, which happen quite often, just do not wait for the normal operation of the service (informing, selecting alternative flights, refunds, etc.). Do not expect the kupibilet service to refund the money you paid.
I gave it 4 stars, because if you don't face a refund, then everything is OK. I bought tickets for the Ticket several times, once of which I had to issue a refund (we purchased a refundable fare). To be honest, they barely begged for it back, or rather, making a refund (the money has not yet been credited to the account, but the docks have issued all the appropriate ones). All this fuss took 2 months ... in connection with their download (perhaps it is, because after the announcement of mobilization there were many refunds).
There is no communication with them except via e-mail, it was very annoying...but in the end, everything seemed to be resolved well. So, for those who are faced with a similar situation, do not despair, write to them repeatedly.
Interested ..Inkov Travel - I bought a ticket for myself, a child and a dog. Anyone who flies with animals knows that it is best to arrange everything at once - then it is more difficult. There was not even an opportunity to register an animal in the coupon! Absolutely! I sent them a request to add a dog to the ticket. The answer did not come. Although it was indicated there, if the flight is close, then applications are considered first. Neither Tinkov got through to them, nor I. Already at night, I found a guy in the chat who answered and, for his part, began to pull his own service. Only after his twitching, the Service replied that the airline had confirmed the dog, but it was only at the airport that it was issued, and it was more expensive there.
In general, it is unpleasant when the Support Service does not work for the client.
Tinkov compensated for the difference in the dog ticket. Kupibilet washed their hands of it.
The second case of lack of customer support occurred immediately after the first one.
There was a weak Internet signal in autumn, it was necessary to buy a third ticket for my husband on the flight that my child and I are flying. I chose this flight, booked a ticket and paid for it. I look at the receipt - and there's the next flight in time! That's horrible. I couldn't make a mistake, either the Internet signal played a joke, or they have something set up there.
Remembering that they did not respond to the request, I immediately contacted the chat. They told me that it was "my own fault" and they couldn't help me. To the question, what can I do? They replied - to issue a refund for the ticket price. And that's it!
I wrote to the exchange service. A week has passed - they haven't even answered. The price of tickets has increased, it is clear that the exchange is also impossible.
Here is such a pseudo-Customer Service!
They are not interested in the word at all.
If you want to feel humiliated and insulted, go here. For everyone else, choose proven services!
Briefly....we canceled the flight, applied for a refund, and have been waiting for a response for almost 5 months. What kind of nonsense is this? I do not advise you to get involved....look for another company, pay a little more, but you will be calm.
I purchased a ticket with two transfers Phuket- Almaty, Almaty - Tyumen, Tyumen - Moscow. When trying to check in for the first of the flights at Phuket airport, it turned out that the AirAstana carrier does not have this ticket and I will not be allowed on the flight. There is no data about me and my ticket in the system. An airport employee who was at the check-in desk at the time informed me that I was not the first to have such a problem.
The Kupibilet support service did not solve the problem. All they did was send me my booking details again, which the carrier didn't have. And they also reported that the ticket Phuket-Almaty was bought by me from a certain “consolidator” CitizenPlane, whose existence until that moment I did not even suspect, and the data about which were not reflected anywhere at all.
Thus, an hour and a half before departure, the Kupibilet support service sent me a link to the website of the CitizenPlane consolidator, suggesting that I solve the problem on my own. Of the contacts, CitizenPlane had only an email. I wrote to them immediately, but they replied after the flight left.
Of course, without getting on the flight Phuket-Almaty, I could not get on the other connecting flights Almaty-Tyumen and Tyumen-Moscow.
But Anna's support worker seems to have a different opinion. I quote: “The remaining tickets are valid for the flight.”
I will supplement the feedback as our dialogue develops.
While composing a pre-trial claim and trying to get the money back or get new tickets on the same route.
At the moment, 16,500 out of 31300 rubles have been returned to me. The dialogue continues.
I spent the whole day on correspondence, and, accordingly, housing costs, violation of plans, and so on.
Meanwhile, I bought a ticket for a direct flight from Phuket to Moscow on the Aeroflot website
While the resolution is unambiguous, do not contact the bill.
Terrible service in terms of technical support, only a chat in which they respond within a few hours, there was a need to exchange a ticket for another date, I'm waiting for an answer for more than a day, technical support talks about a heavy load, so you have a risk that tickets will burn out and you will have to buy new tickets, fortunately I applied for a few days, let's see how the situation will be resolved in the end, but I think to spit and buy new ones already, and not waste my nerves already
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4
Show business's response
Игорь Степанов
Level 5 Local Expert
December 24, 2023
This is not a service, it's just a ticket resale site. A service is when there is some kind of service, care, maybe a trick. There is only an opportunity to pay quickly and then get into trouble.
I used the site quite often before, until I ran into a problem - the flight was canceled. Would-be specialists from the so-called care service simply filled me with fairy tales: they had constant problems:
1. Then they don't see the reservation
2. Then they do not understand how to make a refund (there is a correspondence in confirmation)
3. Then they have the only channel of communication with the airline - by e-mail and they are not answered.
If the service representative is interested, I can show their "concern". A vacation is at stake, and the "care" in their words can last a month
A normal user-friendly application. I use it when I need to look at the cost of a flight. I've booked tickets through them several times. I flew without any problems.
To put it mildly, it is unclear what kind of company, website or what is it at all?
What do they earn money from?
At the expense of expensive and unnecessary services. They are either imposed for the purchase of a ticket, or when there is some problem. It arose. The flight was rescheduled. I sent a refund request via the kupibilet application. My reservation was immediately canceled, although there was a message in the message that they would offer refund conditions and it was necessary to give an answer. As a result, they offered an exchange at the price of new tickets, even more expensive. I recommend buying tickets on the airline's website, without commissions and other services.
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8
Show business's response
Александр Р.
Level 4 Local Expert
March 20
I have constantly used the services of this company, but after the last situation, I will no longer. Alas, I'm sorry.
I bought a ticket and accidentally made one typo in my last name, instead of the letter "A" I wrote "And", as soon as the ticket arrived at the post office, immediately noticing the error, sent a request for data correction, after 10 minutes the company's employees already called and began to demand some kind of service fee, another fee for correction, etc. In general, the proposed amount was almost 30% of the ticket price. The employee simply and brazenly began to impose her services and did not even want to listen to me. With this approach, I refused her and said that there was no need to change anything and I no longer needed her services.
I want to say for myself: it's one thing when a ticket is changed to another name or they ask to replace the surname completely, or the flight is already on the nose, but this seems to be a common situation, and airlines sometimes make up to three mistakes (typos in the ticket). This is the first time I've met with such arrogance and I want to say, Buy a ticket for the company - goodbye.
The balls have been returned! According to the contract, they had to return money and only 10% bonuses, but they returned everything with bonuses, more precisely, it turned out even less. The point is that they do not return the money at all, since we paid for the refund service separately. But the most interesting thing is that bonuses can not be spent all at once, only 2 thousand for the purchase.
The most terrible service!
In no case do not take additional services! Especially at check-
in - you will be put in the last row, these seats are always free for airlines.
YOU CAN'T CHANGE ANYTHING, JUST WASTE MONEY!!
For this money you can buy a window seat at the beginning of the plane!
The site is just great. A large selection of air tickets at a variety of prices. You can fly on a budget, or you can fly comfortably, everyone's choice 👍
I do not recommend this aggregator.
In 2020, we bought tickets via Kupibilet, a flight via Wizz from Moscow to Abu Dhabi (UAE).
Wizz canceled the flight in 2020, but the ticket was never refunded for this flight.
Letters to Kupibilet are answered once a month or ignored.
Wizz themselves have repeatedly given an official response and requested data for a refund.
The story continues to this day, the money has not been returned.
I bought tickets to the Ticket Office, the staff are just great, professionals in their field!!! Always in touch, the help is invaluable. The carrier's airline changed the departure time several times and I was helped with all the unclear questions and problems. Well done! Keep it up !
I wanted to fly in May 2020, but they canceled because of covid. I thought it was good that I used the Coupon, it would be difficult with refunds. S7 canceled the tickets, wrote to the Ticket Office, said they would do everything and need to wait for an answer. As a result, I asked myself to find out how things were going, they replied that I had been refused and I would not see any money, only vouchers due to RF Decree No. 991 of July 06, 2020. That is, if I hadn't written to them myself, they wouldn't have answered me. What's the point of a Cupid then? The last time I used such services, they were useless.
I supplement the review three years later: I have the right to receive a refund for the ticket. The company said to contact the air carrier on their own. Despite the fact that their mediation services were paid for along with the purchase of tickets back in 20. Absolutely impotent service.
When buying a ticket, 899 rubles were debited from the card, 899 rubles is not clear for what, please return 8985 8897977, I did not have time to buy a ticket, and the money is TIGHT, it is not possible to call the hotline,
I bought a ticket, I couldn't go that day, I warned for 3 weeks that I wasn't going; only bot - automated answers are responsible in the application; 1000 rubles and 2% commission plus their services are charged for a refund - as a result, my ticket for 3124 rubles can be returned only 2000 rubles and then only if I provide a certificate due to illness…
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3
Show business's response
Я
Яна
Level 8 Local Expert
September 14
A very tricky service! I did not add online registration, everything is optional.She declined the services. But it was added without my knowledge. It was impossible to track it. The final amount was the same as without online registration. The code does not come from the bank! There is no confirmation. They just debit money from the card))
I contacted them for the first and last time!
08/31/2022 I bought a Vilnius-Barcelona ticket for September 25, paid an additional amount of 1,611 rubles. for the ticket refund service. In total, it turned out to be 14,146 rubles. During this period, changes to the rules of entry came into force and I was forced to issue a refund.
1. The refund, after endless unsubscriptions about their employment, was carried out on 11/22/2023
2. They returned me only 8,528 rubles.
3. The refund was made in balls to your personal account without the possibility of transferring to your bank card, but with the opportunity to spend them during the year
4. There was a need to change the email address, to which I received a reply that this can only be done by creating a new account
5. When requesting contacts to send a complaint, a response was sent stating that this can only be done through the Russian Post
I'm sick of it all, to put it mildly.
I do not recommend it. I bought round-trip tickets for 40,000. As a result, one airline decided to reschedule the flight and it became physically impossible to fly away. I made a refund. They said that a lot of aviation companies do not return all the money as a result, you will receive 12,000, but if you do not respond before 9.00 Moscow time (and the letter arrived at 2.40 am), then there will be another revision after which you may not receive anything at all.
What can I say, it's not their fault that the airlines do what they want. But sending a letter at night and asking for a reply before 9 a.m. is already... Tricky.
So I do not recommend contacting this service. It's a pity, of course, that I had to pay 40k to understand this.
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7
Show business's response
В
Вера Кустова
Level 11 Local Expert
March 24
Terrible company
I agree with all of the above negative reviews by 100%
It's a pity I didn't think of reading them earlier
And I bought tickets
Service 0, there is no possibility to contact even by mail, all emails are ignored
We bought tickets to Moscow, but due to the current situation, we decided to postpone the flight
Aeroflot confirmed the possibility of handing over non-refundable tickets, meanwhile, buy a ticket did not even respond to our request in any way, the conditions say that the message should write how much the deduction will be and how much to pay, but buy a ticket did not do this, and did not respond to subsequent messages