Everything was fine. Responsive staff. The consultant is just great. A professional in his field. The attitude towards customers is correct and respectful. All issues were resolved quickly and professionally. I liked everything.

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Екатерина Александровна

Level 2 Local Expert

We bought a car at this dealership a year ago. During the purchase and sale procedure, all the managers were considerate, and we were pleasantly impressed with this service, HOWEVER!!!! It's time to contact the customer service department, and it was here that we encountered unpleasant things: 1. When contacting, we have to make an appointment not with the master, but with the manager, who subsequently transfers the car to the master (I consider this procedure not logical in terms of service and customer service) 2. Based on the first point, you have to wait for hours until the oil and filter are changed at least elementary in the car (when this work of the master takes a maximum of an hour) 3. Blatant lies from managers and no feedback when you hand over the car for repair under warranty. However, when we came with complaints, the head of the service department talked to us quite correctly and promised to sort out the situation. Special thanks to him for that.

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Нина Лорченко

Level 3 Local Expert

This is the third time our car has come here to This is the third time our car has been delayed since then.maintenance. We are not local, and we would like to drink coffee while waiting, while passing the time on the Internet via wi-fi. And as if the Internet is just a wishlist. The buffet that is there, but it doesn't seem to be there, is beyond the pale. It just doesn't work. And when you wait for quite a long time, you obviously want to have a snack. Customer orientation When handing over the car, we were given the time. Today it was 3 o'clock. In fact, we were expecting 8! 8 hours. And if in the previous two times we just waited in silence for MORE than was said, then today, until we raised the boil, no one did anything. Our car was literally on camera with the hood open. And it was only when we approached the manager and started to get indignant (well, waiting until 11 to 18), that only then did he stir You can't do that! It's just out of bounds! I wish the salon representatives to learn how to correctly indicate the waiting time for the car and warn them with calls if this time is delayed!

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Lada

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