Lada
145 reviews
December 3, 2024
Everything was fine. Responsive staff. The consultant is just great. A professional in his field. The attitude towards customers is correct and respectful. All issues were resolved quickly and professionally. I liked everything.
See original · Русский
1
3
March 22
We bought a car at this dealership a year ago. During the purchase and sale procedure, all the managers were considerate, and we were pleasantly impressed with this service, HOWEVER!!!! It's time to contact the customer service department, and it was here that we encountered unpleasant things:
1. When contacting, we have to make an appointment not with the master, but with the manager, who subsequently transfers the car to the master (I consider this procedure not logical in terms of service and customer service)
2. Based on the first point, you have to wait for hours until the oil and filter are changed at least elementary in the car (when this work of the master takes a maximum of an hour)
3. Blatant lies from managers and no feedback when you hand over the car for repair under warranty. However, when we came with complaints, the head of the service department talked to us quite correctly and promised to sort out the situation. Special thanks to him for that.
See original · Русский
2
March 24
This is the third time our car has come here to
This is the third time our car has been delayed since then.maintenance. We are not local, and we would like to drink coffee while waiting, while passing the time on the Internet via wi-fi. And as if the Internet is just a wishlist. The buffet that is there, but it doesn't seem to be there, is beyond the pale. It just doesn't work. And when you wait for quite a long time, you obviously want to have a snack.
Customer orientation
When handing over the car, we were given the time. Today it was 3 o'clock. In fact, we were expecting 8! 8 hours.
And if in the previous two times we just waited in silence for MORE than was said, then today, until we raised the boil, no one did anything. Our car was literally on camera with the hood open. And it was only when we approached the manager and started to get indignant (well, waiting until 11 to 18), that only then did he stir
You can't do that! It's just out of bounds!
I wish the salon representatives to learn how to correctly indicate the waiting time for the car and warn them with calls if this time is delayed!
See original · Русский
2
January 28
The service is excellent. The masters are professionals. We did the maintenance of my car quickly and efficiently. Service prices have become more affordable. They also offer additional equipment for cars.
See original · Русский
5
March 14
We purchased a Lada Largus car at the Lada car dealership in Mogilev in November 2024 with a discount on Black Friday.
We traveled for literally a month and had to contact the service center. The car was diagnosed, it turned out that the control unit was out of order, and they suggested waiting for spare parts to arrive from the factory, since the breakdown is rare and not typical.
The management of the dealership offered several ways out of this situation. At first, we did not believe that they would meet us halfway and everything could be decided according to our wishes.
We understand that the Lada automobile plant is an automobile giant with long-standing traditions (since Soviet times), but life experience has insisted that it is very difficult for people to believe.
Our problem has been solved and we are using our new seven-seater Lada Largus again, which is a great joy for our large family! When buying, they preferred to protect the car body (antikor + anti-gravity coating), glued protective films on the hood and roof, and purchased winter tires with mats.
What conclusions were drawn:
The car is COOL (7-seater, can be easily transformed into a van and can transport household goods (furniture, appliances, vegetables, etc. within the internal volume)) - a versatile machine with a pleasant design, not too bulky for such functions))). There is plenty of room inside, especially for 6-7 passengers.
Almost all my relatives and friends liked it (for a very long time we chose a 7-seater from imported ones, but we didn't pick up anything at an affordable price and in normal quality).
Any equipment has a certain percentage of malfunctions, the main thing is how the seller solves this problem.
We would like to express our deep gratitude to Dmitry Demidovets, head of the Lada auto center in Mogilev, and his professional team for their responsibility, decency and friendly attitude towards customers, and for their desire to resolve all problems in good faith!!!
We are very glad that we chose a car in your showroom!!
Good customers and prosperity!
See original · Русский
1
February 26
I bought a Lada Vesta car here in December 2024. A car dealership and a service center in the same building. There is also car insurance, which is also a plus. I would like to thank Veronika, the sales manager. She showed me everything, explained it, and quickly made a deal to buy a car. I recommend you to visit
See original · Русский
2
November 7, 2024
This is not a salon, this is a horror! Sleepy flies move faster! I was making out a car - I waited for an hour and a half for 3 pages of a typical purchase and sale agreement! I issued an issue in another city, as soon as I left - problems began! They do not know when, then they are not ready, then they did not issue the documents correctly, but they will redo them for issuance.... In between, he tries to get "mandatory" insurance, which generally does not have to be issued from them, and in general, a hard hat is not required to buy a car. They just took out the brain until he yelled. Then it turns out that I have to go to them again, because antikor can only be done from them. They said the procedure would take three hours. We have recorded the time for the week ahead! I arrived on time, I've been sitting for five hours and there is no end to the red tape!
I DO NOT RECOMMEND IT!
See original · Русский
6
April 4
The rear hub bearing was replaced under warranty in a Lada Vesta car (according to the master, it was replaced with a new one). After driving away from the dealership, the same hum began to manifest itself. I think maybe the new one is being rubbed!?! Bottom line: the bearing was not even changed, most likely they put grease under the protective anther of the bearing. I changed it at another specialized service station. Avoid this place if you value your nerves and health!!! If anyone is interested, I can reset photos of acceptance certificates, photos of completed works and the condition of the bearing with which the master released the car to participate in traffic (there is a crack in the clip) I was lucky that it didn't jam and I wasn't thrown into the oncoming lane under the KAMAZ!!!
See original · Русский
January 11
It's all good. The staff is very polite..
They explain intelligently..
Only though it is recorded at a certain time, it is not on time when it is not accepted. We have to wait .
The repair and maintenance is not bad..
There are no comments yet.
Now I'm doing the second THING...
let's see what wakes me up.
See original · Русский
2
February 5
They do not want to hear and understand the client, they are ready to do only what is done without hassle. The warranty does not solve the problem, in particular, my door was damaged on a run of 6000 km, they could not put the glass sealer exactly (they did it for 4 days), they just took it and glued it to the door frame without consulting me, now you can only take it off with paint, and the reason why it does not become has not been determined. The elastic band is all glued with bumps, it's obvious that they pressed with their fingers because they didn't climb. The view is terrible now. They do not compromise with the client to solve the problem.
See original · Русский
3
January 18
I bought Sibe a cool zhiguli and a lower one (and I took Sibe to the party for a Zhiguli beer too!). It's a beautiful Masha, I'll tell you friends. It's the trunk, the steering wheel, the pedals, the speeders, well, in general, the camfont. The horse was already close to hell, the mother-in-law was happy and swam with her beloved zitka) Anyway, thank you for the lada!
See original · Русский
September 13, 2024
The skill level of the masters is questionable, if you say it mildly and correctly. Salespeople work at a high level, the level of communication with the client is decent. But after you purchase a car and become a customer of the service department, you will feel the difference starting from the master receptionist. As long as your car is under warranty, there is nowhere to go... At the same time, there are concerns that such a service does not benefit the car. I was faced with both poor-quality installation of extras when buying, and with the implementation of maintenance. If you want everything to be done and even carefully, you need to stand over the master, but they won't let you do that...Actually, the receptionist also in no way controls the completion of the work by the master, and it is strange that if there is a large list of works carried out at the same time, the technological map of the process is missing at the master's workplace, and it was not noticeable that the master turned to it during the execution of the work. I doubt that it is in his head, because even the cabin filter does not know where it is located in the serviced car. Everything is done carelessly... As a post-warranty service, it is better not to contact.
See original · Русский
10
January 5
Everything is fine, the staff is polite, but not competent in many matters, You need to work with the staff. Glitter and new cars can solve this problem.
See original · Русский
January 21
I purchased a Lada Granta car from your showroom and at the same time I want to thank the sales manager Yulia Vorobyova for her competence, attentiveness to customers and conscientious attitude to her duties.Thank you Julia.
See original · Русский
1
May 26, 2024
I bought a car through this salon. The deal was signed with a manager named Alexander, but I want to thank the manager named Dmitry. It was Dmitry who advised us for the very first time, and helped us with advice when we turned to him. However, our haste prevented us from completing the purchase with his participation. But in the ranks of service managers there is a specialist "not very". I tried to solve the issue with him twice, and to no avail. It was only the third time, with another manager, that my question got off the ground.
I don't remember the names, I'm sorry.
See original · Русский
April 1
A good car dealership. There is a car in stock.
Polite and attentive staff, they will tell and show you everything.
See original · Русский
December 3, 2024
Terrible service, waiting time has exceeded all boundaries, 3 elements in the car have already been painted for the second month, the manager does not pick up the phone and does not call back, and when he gets through, he feeds breakfast, I do not advise anyone.
See original · Русский
2
August 25, 2024
Good service. Pleasant communication, everything was shown and told in detail.
I would like to praise Anton's manager, - he showed all the new models and told about the advantages of each of them, and about the conditions for crediting car purchases. I recommend
See original · Русский
2
July 30, 2024
We bought LADA VESTA SW CROSS in this salon .The salon leaves a pleasant impression.We did not have to wait long, but solely because the specialist was busy, the consultation of the manager Sidorovich Ruslan in the process of work was competent and understandable, we were constantly in touch on any issue and were very grateful to him. I would like to wish you all success in your work, not problematic clients, and always stay on the market in the field of your services.
See original · Русский
2
July 16, 2024
Terrible approach and attitude to customers. I can't get through to any of the numbers. I have witnessed more than once how the managers of the service department just deliberately ignore incoming phone calls. So today, on July 16, I could not get through and find out if my warranty spare part had arrived and sign up for service. The level of service is the worst one can imagine. So be patient and don't expect to get to the service one call at a time, as it was before. And unfortunately, the car center does not want to work better and the management simply does not care about people. Thank you very much....
See original · Русский
7
March 20
We did Lada Niva bodywork/painting. It was done very cool, respect to the masters!
See original · Русский
August 9, 2024
Excellent service. A positive team. Manager Dmitry is well done, helped with the choice, knows how to sell professionally. It's worth buying here.
See original · Русский
January 14
No one even thinks to approach potential clients. The staff pretends to be very busy. One gets the impression that they also deal with clients.
See original · Русский
2
January 31
Qualified staff, decent service for Renault car maintenance.
See original · Русский
September 22, 2024
Car interior. Everything was suggested and consulted. The repair was done perfectly. I will always come here.
See original · Русский
August 9, 2024
A cozy atmosphere, friendly staff, a cafe is certainly not enough, for those who expect, only tea can be drunk from the vending machine.
See original · Русский
1
2
December 2, 2024
I bought a car. LADA. I really liked the quality of service. Everything is great.
See original · Русский
April 18, 2024
I bought a car here. The manager Dmitry served, I had a very good impression and it was especially pleasant that on the day of my appeal on March 8th, after the service, he congratulated me and presented me with a bouquet of flowers.
See original · Русский
October 2, 2024
Terrible service! I don't recommend it to anyone, honestly!!! Deception at every turn. They invent additional jobs that are not needed to withdraw more money from you, it's better to look for another service, my advice to you!!!
See original · Русский
5
November 14, 2023
Everything is clean and tidy. The staff is friendly and competent. Of the minuses, additional equipment to the car is mostly absent, you have to constantly wait. Well, what else, a new car is a new one!
See original · Русский
March 23, 2024
The interior is not bad, not the largest and inconspicuous in size. But he copes with his duties and it's not for nothing that people even come there from Minsk. The only wish is that there would be more of a corner for visitors: coffee, tea and product catalogs with upholstered sofas....
See original · Русский
October 1, 2024
Carefully.
But.
During the time that I was in the salon, not a single seller reacted to me. I think that in such places, you should, like, greet the customer at the entrance.
See original · Русский
2
April 2
I understand that all the people, but the staff is somehow not very good, the problem is incredible, they often communicate on the phone (leave it alone), with a record of the time of the problem, the queue is exactly like in a clinic. It is not clear exactly how they work, the main task is to sell as soon as possible. You've been waiting for information from them for months.
Prices are often overstated.
See original · Русский
March 6
Good staff, and consultants, immediately adjusted the price
See original · Русский
October 18, 2024
Lada is sold as a maserati . Customer Service 0
I do not recommend using the word at all
See original · Русский
1
November 23, 2024
Pleasant, non-intrusive communication of managers, they will tell and show everything
See original · Русский
September 24, 2024
The service level is at zero. We signed up for a bearing replacement, waited three hours to find out that they needed to be ordered. And come back in a week.
See original · Русский
4
May 30, 2024
Good quality of work, high attitude to customers, responsive staff, waiting time sometimes leaves much to be desired, well, it's understandable they don't go for bread
See original · Русский
November 4, 2023
If you hope that something will be fixed for you here under warranty, then forget it. A million excuses, deceptions and references to design features. Prices for bodywork are exorbitant. As much as they ask for the coloring of one element, which is about 250 cu. at the time of writing the review, I did not expect in any way. For this money, a professional girl in a bikini from the cover of a magazine will color me with a cup of coffee:)
See original · Русский
7
March 5, 2024
A great car dealership. I would like to thank Dmitry's manager separately for the professional approach to the car dealership's customers.
See original · Русский
April 3
The manager began to argue and prove that Lada is better than foreign cars from Europe
See original · Русский
December 29, 2023
I go through THAT and after the warranty. So far, everything was fine, but last time they broke the mechanism for opening the gas tank hatch and did not admit their guilt. Unpleasant, of course. I had a better opinion of them.
See original · Русский
2
March 3, 2023
That feeling when you come to the salon for a new car for 25 thousand dollars, and they sell you a museum exhibit that you can touch, start and you can't drive!!!! this car is LADA, you ask for a test drive and they tell you that there is no test drive in the cabin, look at all the models!!! You can call a Yandex taxi marked Lada Vesta and you will get a ride!)))) These are the words of the salon seller, but they do not understand the driver is the one who drives the car, not the radio!!!! Complete decoupling...
See original · Русский
8
2
June 4, 2023
An excellent Car dealership, I was there myself and I speak firsthand,pleasant and sociable staff,there is a relaxation and waiting area, if your car is under inspection, I advise
See original · Русский
March 31, 2024
Terrible attitude towards customers, when inspecting cars, no manager bothered to come up and consult, immediately there was no desire to buy a car in this salon
See original · Русский
2
January 24
We repaired everything that others did not undertake.
See original · Русский
January 8
Great service, cultural service, a large selection of cars.
See original · Русский
December 23, 2024
Pleasant, courteous staff. Always clean and tidy
See original · Русский
December 10, 2023
Excellent center, professional service masters. Special thanks to art. master Teremov.
See original · Русский
June 5, 2022
Customer-oriented service!!! That says a lot! The time of delivery of the car to the customer is always on time, but there are exceptions. I'll give you an example :You arrived at the scheduled time of 1 (about 1.5-2 hours), but you have complaints about the car (for example, you have 3)accordingly, an additional one is required for their verification. the time that will be spent on your car. In terms of the quality of the work, I can say that everything is at a good level (staff qualifications + quality of spare parts). Clean, tidy, in the waiting area there is a screen on which you can see in real time how your car is being made. By the way, they say about the price that it is expensive, but it depends on which angle to look at! If you spare money for the maintenance of your car, then it will increasingly fail.
See original