The most terrible hotel in all of Almaty, the staff cannot connect two words, I say the shower does not work, do not wash, answers, give the body of the owner of this trash can, I say, so she generally says fine ((TIN in general...
The building is very beautiful outside, but the service is lame, we took a room for half a day , 10,000 tenge and 3000 deposit came out , there is no normal shower inside the rooms , the bed linen was dirty with stains inside it stinks of cigarettes , the wallpaper was not glued , I personally did not like it , they demanded a refund at first they did not want but later we mentioned that we did not spend the night in it took only 2 hours from the payment after the money was already refunded
They moved into a room with a wedged lock, and on the second day it finally broke down. As a result, they were moved to the next room. There was no cleaning in both rooms while we were staying. In general, the only advantage is the cost.
The working staff is not very good service , too , does not communicate very rudely with customers . This is the first minus , the administration is evil , even the maids are like that .
There is no air conditioning, it is very stuffy to sleep. There is no sink, it is not convenient to wash and brush your teeth in the shower. The bed linen is clean. There are slippers.
The prices are like in a five-star hotel, and the service is zero. The rooms are very small, there is a strange smell, it is dirty. I do not advise you to come here at all.
It's terrible, firstly-it's cold in the rooms, secondly there is no hourly payment, only for a day-how can you even go there, thirdly, the difference was not returned-unscrupulous🤬😬
Horror, they lie, they cheat, they called in the evening and in the morning before checking in for 20 minutes they asked the cost, they said 10,000, and when they arrived they said 15,000.
The rooms themselves are mediocre cheap plumbing, the water goes badly in the shower.