This service is just terrible! We signed up for a spa program for my mom, but instead of meeting her, we waited 15 minutes because the receptionist was late for work. Then the real comedy began: they couldn't find our record, although I wrote to them on Instagram in advance and received confirmation!
When the receptionist finally came, Mom was still accepted, but the massage room was disgustingly dirty — hair on the floor and dust everywhere! She waited for the masseur for 20 minutes, and in the end it turns out that the masseur just forgot about her! This is a complete trash! We had to pack up and leave. How can you ruin a day that was supposed to be a birthday present for my mom like that? This is simply unacceptable!
Pleasant atmosphere, calm music, polite and responsive staff. Beautiful interior
We took a set for him and for her, there was scrubbing, facial and body massage, just a buzz, very relaxing. I would like to sleep for a couple of hours after such a rest)
I like going to the masseuse Taye. She does a very high-quality massage, after which you feel very good.
Once I got to another masseuse, I didn't like it.
The service is average. The employees are trying, but they don't pull for good service.
I got a good massage.pleasant atmosphere and music.polite receptionists and masseuses.the vision is clean and tidy.and the most important thing is that all masseuses are decent and do not provide unnecessary services.you can also go to this institution with children.
I have never seen such a terrible service in any country in the world. Receptionists delay customer records by an average of more than an hour and consider this normal without notifying the customer, brazenly lie to customers, forget to record customers who have made a reservation by phone. It's terribly unpleasant. Don't go there anymore
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A
Alturis
Level 18 Local Expert
March 4, 2024
A great place to relax.
Clean, neat.
Masseuses know their business, they liked the cosmetology procedure (facial care, masks).
It is located right in front of the Mona restaurant.
One disadvantage: during the massage, not relaxing music was played, but just pop...
I did not like the service and the organization of the spa. I signed up for a 2set, which includes a Jacuzzi, spa and washing. Everything is OK with massage, Oksana was a specialist and did her job well. After the massage and shower, it was all over. I asked the administrator why there was no Jacuzzi in the program, to which they replied, oh, but we have optional, not all guests want, you did not say what you want and we forgot to offer you. As a result, she left. Girls, if you want a cool spa, go to Diamond)) I love their spa, but this time I decided to try something new, I regretted it. As a result, I do not recommend it, there are other more interesting spas in Tashkent.
The service is really not very good. It was recorded at a specific time, but waited another 35 minutes. I heard that another guest was not accommodated in time. Massage, in general, is nothing, but the masseuse did not take into account individual characteristics, although I initially warned the administrator. In short, I expected more from the visit.
The place is nice, cozy, you can really relax. However, there are problems: terribly incompetent administrators. Several times in a row they tried to cheat in their favor + they are slow to think when a client wants to make an appointment for a certain time with a certain master, they have to explain for half an hour and as a result they will still make mistakes - they will write down for the wrong time or to the wrong master🤦
Recently, Lake Spa has raised prices by +50%. I still did not understand what justified such a decision, nothing seems to have changed, they just decided to raise the price
A good salon... I really liked the massage, they were so experienced, my neck and back hurt, I had headaches, thanks to the skillful hands, I really liked it
The Lake spa salon is a complete disappointment.They can only smile stupidly at the reception.Non-professional salon administrators.The cost does not match the quality.Services are provided by non-certified massage therapists (perhaps not massage therapists at all).You sign up for one procedure, you get a completely different one.I do not recommend this salon.The mood will be ruined.