I ordered two types of coffee. I received the parcel on 05/25.23. It turned out that one 1kg coffee turned out to have an expiration date of 06.2023. It was not written on the website that it was expiring, there were no discounts. I wrote to the chat and attached a photo. The result is a refusal to refund money for this coffee, they say they did not have time to write on the site. It no longer makes sense to order products through this store, because there is no guarantee on the shelf life of the product that will arrive in the end. At the price of the website + delivery, you can buy in St. Petersburg from people who carry themselves from Finland
I made an order for the first time. European goods are much better than Russian ones (take the same Fairy, they have consumer goods and the norm of life, but we don't have such a thing, they sell some incomprehensible water with different flavors). The packaging is perfect. 2 weeks have passed from the moment of payment to the receipt of the parcel. The expiration dates are normal.
The delivery has become bad, instead of 15-20 days, they deliver 35-45 days with a delay. The meaning of the order disappears, because it is not clear when it will arrive, the reasons are not written and if it is perishable, then you can no longer order.
The order from the online store "Lapland" was sent from Finland on 08/10/22. The website states that the delivery is 7-21 days. The parcel has been in the sorting center since 08/16/12. Already on September 5th. SDEK says that customs has tightened the verification of parcels, which is why it took so long. I have goods in my parcel there that may deteriorate. If they had said that the package would take so long, then maybe they would not have ordered it. Now I don't know when I'll get it. So it's up to you to order or not. The prices are really cheaper than ours. The store was not bad when we ourselves traveled from St. Petersburg to Finland. I decided to supplement the review. The package arrived on September 10. Everything is packed well. All bottles that may spill are sealed with adhesive tape. The cheese was delivered in a thermal package, it arrived normally. As a result, the parcel was delivered to St. Petersburg for 30 days. At the end of March 2023, I decided to order again. a small order: cheese, Finnish Fairy and small things. To my surprise, the package arrived in 8 days. This time, as soon as I received a notification that my parcel had been transferred to SDEK, I sent the scans of the INN and passport by e-mail, which is indicated on the Lapland website. Last time I had to send both to SDEK and the Lapland online store
The choice is large, the prices are low, but delivery to Moscow is very expensive from 2 thousand alas. If someone is in a fold, then you can still order, and it will be so expensive.
Guys, everything is great! Pills for pmm, vitamins, coffee, cheese.. everything is 2 times cheaper than ours. Everything is fine! 11 days from the date of placing the order. The check surprised me pleasantly: quickly and was given out of the refrigerator room!
Not a store, but some kind of circus, to get an order you need to write an explanatory note, and then another one where they demand and ask how you will take vitamins show a doctor's appointment. a copy of the passport is required and the INN.
Don't mess with me!!! purchases will not end well in such a store, since such checks.
I ordered a grocery parcel on 6.07.22. Only on 17 it got to St. Petersburg, where it stands to this day (August) without any movement. SDEK swears that he will find out everything, but will not find out, promises to call, but does not call. The products have probably already fallen into disrepair, but this does not bother anyone. For the first time, everything was clear. The second pancake turned out to be a lump. I do not advise anyone to play roulette with this careless, indifferent company. Of course, I stop making orders myself. It is a pity that Lapland has removed the choice of suppliers, because SDEK proved to be worse than the Russian post. They themselves will suffer from the ugly work of SDEK, because no one needs boiled cheeses with melted chocolate!!!
I make an order once a month, everything comes very quickly 7-10 days! I pick up in St. Petersburg from the pick-up point on 63/1 Planernaya Street, there is a very large refrigerator, I advise you.
Special thanks to the seller, they will always tell you and orient you where the parcel is.
First of all, I would advise the owners to be responsible for the delivery of orders, especially since they charge money for it.
In general, an order in this store is a game of "Russian roulette", I'm not lucky, I'm not lucky, I didn't receive my order, it's been two months, but the parcel wasn't delivered to me and the money wasn't returned. They do not want to figure out where the parcel is, but to find it on their own and find out its fate, unfortunately, it turned out to be so problematic and practically impossible.
In general, I heartily DO NOT RECOMMEND this store.
To describe the whole situation and correspondence, this book can be released.
The store stands on one thing - we will not refund the money.
An excellent and very convenient store. A wide range of products, including food. Prices for fish and caviar are at the level of Disa's Fish, some items are even cheaper. It is located almost immediately behind the border crossing. The store has a cafe with a good salad bar and a fish menu. In general, Laplandia Market is an ideal option for quick shopping, or if you just need to roll back your visa. A taxi or invoice is issued immediately at the checkout, if desired.
The store itself may not be bad. Moreover, those who went to Finland to shop before the pandemic got used to it. But they don't know how to work with postal services. We ordered a parcel with delivery to St. Petersburg, 4 weeks have passed, but there is still no parcel, and there is caviar in it. The expiration date has already expired, even in theory.
I add that the parcel was 4.5 weeks old, the package is intact. There are 5 days left of the shelf life of the caviar (400 g). The caviar tastes like boiled, there is an extraneous smell, similar to boiled chicken eggs that have been lying in a closed container for a long time in the heat. But this is not the limit. We ordered 2 packages of 500 g of leaf tea, because the expiration date was indicated on the website 08.2022. But they sent 2 packs with an expiration date of 02.2022. The store replied to my requests that I have a whole month until the end of February to eat all the tea. Conclusion: Products definitely cannot be bought, even with a long shelf life. You will still receive the overdue payment.
Everything is fine. Sdek, unlike Boxbury, delivered it quickly enough. I was lying more at customs. All products are of excellent quality with normal shelf life
There are no complaints about the store, but their choice of the organization that delivers the goods causes only an obscenity.
It is delivered by CDEK.
The order was placed on May 17 and delivered on July 08. There is oil in the package. The temperature regime was not maintained. I don't see any point in describing the quality of the incoming product.
The store refused to refund the money.
Good evening! Please help me get the order 1318389668. I can't contact you on whatsapp (don't reply) A parcel without movement from 02/25/12, it is necessary to change the price of one item (the price is 0), therefore, Russian customs officers do not release the parcel. Only you can change it. SDEK is powerless in this situation. The deadline for all products that are in the package will be released soon...
So many negative reviews, it's strange, maybe I'm lucky. I made the order on 01.08. Today I received it on 11.08! Everything is normal with the timing of the products! Everything is fast and clear, the progress of the parcel was tracked by the track number..
Laplandia online store.the fi has gone bad. A replacement is offered for the completed position and a refund is immediately made. The manager in the flow of her words informed me that I needed to have time to respond to their replacement message before 16h (I replied at 18h). Nowhere is it indicated that it is necessary to keep up to 16h. Without letting me insert a word in my defense, she accused me of rudeness, said rude things, probably already expressed a template from them - "don't like it - don't order" and blocked it. Vkontakte immediately responded to my complaint to their group - immediately deleted it and blocked my account, due to allegedly insulting the group members. I received the only response to my complaint by email, which says that I allegedly did not respond to their letter on a possible replacement. In response, I sent a screenshot where you can see that I answered it. It's not a shame that they decided for me. I understand that everything happens. It's a shame how they react to the mistake they've made.
The order made on 06/04/12. I have not received it so far, I sent the documents both to the store and to the store there is no sense! They all go to customs, like they inspect (there are two pairs of slippers) what can be searched there.
I do not recommend contacting this store!
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Евгений Антонов
Level 7 Local Expert
March 30, 2024
I ordered goods with delivery of SDEK to Petrozavodsk through the website, it took almost 4 weeks - everything is at the highest level👌
We placed an order on June 17th, today is July 13th, but there is still no order. The products will have to be thrown out, the rest may be useful. I do not advise ordering any of the products, delivery, if any, is very long, but the rest is at your discretion.
Lapland is not the most favorite store in Finland. I like to eat there sometimes after crossing the border. By the way, the dishes used to be more interesting, tastier and cheaper.The store itself has become freer after the reconstruction. The staff knows Russian and helps customers. It is in this store that I often see inadequate customers at the checkout, who yell, are rude and sort things out. I haven't seen them in other stores.
Disgusting store!
Everything comes in broken boxes, the goods are overdue, the packages are crumpled.
We made 3 orders in a row and all three terrible ones came.
The caviar leaked, which means that the tightness of the jar was violated even before packing into the box. The candies are crumpled, the gingerbread house came in the form of crumbs. The cheese is overdue.
The website states that the maximum delivery time is 21 days. The order went to us for more than a month.
First of all, it is close to the border, there is everything you need and of decent quality. Convenient Parking and the presence of a toilet. In a word, I recommend you to visit.
And the store left me with mixed impressions - although the prices are really quite pleasant, but the choice of goods is strange - huge rows with ugg boots, sneakers, cheeses, sweets, almost a third of the trading floor is generally occupied by suitcases and travel bags, while there is little meat, practically no drinks and in general there is nothing at all that is not allowed buy from us. For me, as a car traveler, the benefits of traveling here for shopping are questionable, the choice of goods is much more extensive and interesting in the same Prisma or k-citymarket.
There are a lot of sweets, there is no such assortment in other stores. Lovers of warm home-made beautiful slippers will find a gift for their souls. And the fish is super. Cafes and tables for eating homemade food. This is only here
I liked everything very much convenient Parking everything is in Russian good cashiers a lot of various goods everything is fine I really like the Lapland store and a very long invoice validity period, which can be very important
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CATERPILLAR
Level 14 Local Expert
February 25, 2024
Now I remember it like a dream,)))it is beautiful of course in the finca
In this supermarket there are various cosmetics: creams, masks; and immediately, if necessary, I bought a travel bag for short trips, and very successfully!!! I like the cafe, which is a pleasure to visit and have a delicious meal!!!