From my own experience, I will say that I was provided with an apartment with false documents, which greatly affected me and my family. After the disassembly and the fact that I proved to them that the apartment was someone else's, they did not return my money to me
We quickly found an apartment, everything is specified in the contract, even the passport details of the owners, phone numbers, utility meter numbers. The agency's commission is 50%. It seems a bit much to me.