Pleasant polite staff, the room was assigned a category by our own initiative. The breakfasts are excellent and varied, while live music is playing, you go to breakfast with great pleasure. Fully consistent with 5 stars 👍
A magnificent hotel in the heart of the old town. Comfortable rooms, amazing breakfasts, a wonderful spa area and an outdoor pool. We will definitely come back again.
Great hotel!!! Large comfortable rooms, clean, cozy, stylish! The hotel has a wonderful SPA. The staff is very polite and attentive. An atmosphere of impeccable relaxation and comfort!
In general, it is expensive, comfortable, clean in the room, spacious, there are all sets, water. The windows overlooked the Radisson and two cafes, where live music was playing on Fri and Sat and even through the thick windows it could be heard. But not critically. We swam in the pool and warmed up in the hammam, a separate thrill. The staff understands Russian and can speak it personally. But only English on the phone (wiretapping?). Courteous administrators are ready to help and smile a lot, but sometimes they confuse and forget about requests. Nevertheless, I recommend it.
The impressions are contradictory, although there are undoubtedly more advantages.
On the plus
side - breakfast impresses with a variety of dishes, everything is fresh and delicious
- a double bed in a room more than two meters wide with a good mattress and fresh linen
- the hotel is in the very center, everything is nearby
- there is free parking for guests, it was important to us, we arrived by car
One of the disadvantages
is that the staff is relaxed, there is no feeling that you are in an international hotel chain. They confuse and forget everything all the time.
There was only one bathrobe in the room, there was no toilet brush and hygienic shower - get out of the situation as you want…There are also no one-time sets of toothbrushes, toothpastes, etc., although this is a mandatory element for 5*. There was also little drinking water in the room. There was no hot water in the faucet. The phone in the room was disconnected from the power supply and discharged.
We went downstairs, asked to bring a bathrobe, drinking water, and solve the problem with hot water.
As a result, the bathrobe was never brought, the hot water went.
The next day, 3 bathrobes were brought, but they did not bring water - in a word, a mess ..., although everyone is smiling sweetly and wants to help.
At breakfast, the staff does not clean the dirty dishes on time. When she began to interfere with us, they moved it to the next table. So she was standing there before we left, no one tried to remove her. We've been there since the morning, there was no one else but us. There is simply no control and format - they work as they will . They don't offer coffee, you go to the coffee machine yourself.
Of course, you can ignore these little things, but when you pay $ 320 for a room, you would like to receive 5* standard services.
A great new hotel. The rooms are clean and large. Breakfast for three. Sheraton batumi super breakfast. Important: if the windows overlook the sea, there is a park below where concerts are very loud
We came here, everything seemed to be OK, we wanted to take a bath, but as it turned out, the bathroom was dirty, the sink was all stained. The girl at the reception said "the room was clean" ok, clean so clean. We sent cleaning, now we sit and watch how our room is cleaned and my husband and I can't rest normally.
A good hotel. very beautiful sea view, was on the 9th floor.
See original · Русский
1
True Man
Level 10 Local Expert
December 3, 2023
In the spa center, it's smoky in the hallway. In the gym, the air conditioning is turned off at 25 degrees, they do not respond to requests to turn it on. The music is playing very loudly, so that you can't hear your own voice. Requests to reduce are referred to international standards. However, the standards do not interfere with setting up a smoking room in the corridor of the spa. Ventilation in the changing rooms is also turned off, so the doors are always open.