Despite the bad experience with one of the administrators at the checkout yesterday, the network made a very positive impression! I would also like to thank Olga A., the sales consultant, who answered all my questions about the loyalty program very competently, politely and in detail, and also introduced me to one of the brands I am interested in.
Thank you very much, I was satisfied, I wanted to come back to you for shopping, and I also hope you will have more great consultants like Olga A.!
:)
Question to the store management: couldn't the welcome points have been deducted as part of the 2 = 3 promotion? No one warned me in advance, I only chose the product in vain, the same girl at the checkout said that in this case the welcome points would not be deducted, i.e. I just wasted my time, I had to stop at one purchase instead of 3. I did not find such a restriction in the club card information on the website.
A large, bright store. Convenient passages, there are places to disperse. A large selection of decorative and care cosmetics and perfumes. Polite, unobtrusive staff.
I bought mascara in this store, there was a brush in front of the mascara, which suited me, I took the mascara, paid, left the store and opened the mascara, the brush did not match the one standing in front of the mascara. I decided to go back and change the mascara, as this is a discrepancy between the products declared by the store. The director replied to me that the carcass was not being returned, arguing that I had to ask the consultant and that she would not be able to sell the opened mascara (attention, most of the goods in the store are opened. In that case , let them take them off the shelves) . According to the law on consumer protection, the retail chain must exchange the goods or return the funds, since the goods do not match the declared one, as well as misleading the consumer. I was dissatisfied with this service.