Llili's Flowers
11 reviews
December 11, 2024
I have been buying flowers here for 2 years, during which time approximately 10-12 bouquets have managed to please different people. Since moving to Yerevan, he has become a regular at this place, if there is a question of buying flowers.
The staff is always adequate and friendly, always does as I ask, or suggests some cool solutions. Besides bouquets, by the way, there are interesting toys and baskets, you can come up with something unusual.
I did not use delivery here, so, alas, I will not be objective in this matter (I always came, on the spot I chose which bouquet to form, etc.)
Well, what can be highlighted as an undoubted plus - the price is really cheap against the background of many competitors.
See original · Русский
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March 7
I made orders earlier, everything was done well.
As for today's conversation with an employee of the flower shop, I was shocked. Lack of a concept of service, disrespectful and illiterate chat communication.
1. I had to wait three hours for a reply to messages.
2. I repeated twice in the chat that I have two orders to two different addresses. As a result, they send me the banking details and I pay for the order. After that, I repeat once again that there are two addresses. To which the employee told me that she hadn't noticed. And asks you to pay extra. I didn't receive any apologies or answers to my questions either.
3. Also, at first, the employee announced one price for the bouquet, after which she counted more in the final bill, which she then said was the current price. Question: why announce a different price?
I am extremely surprised that the instagram account has a large number of subscribers during such a discussion.
I communicated with the store on Instagram, and with the employee by phone on WhatsApp +374 93 338028
See original · Русский
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March 23
I have been buying flowers from this flower shop for 3 years in a row, very low prices and high quality of roses, everything is quickly organized, advised, and the result is better than expected. They don't have the words for such gorgeous bouquets, thanks guys.
See original · Русский
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August 5, 2024
Immediately minus stars for service and delivery. The most terrible delivery.
I made a pre-order of flowers in three days. This afternoon, I once again confirmed the order for 23:00 with a time reserve. At 23:00 they write that there is no such variety, others are now being packed and shipped. The flowers are not bad, just for this two stars, no complaints, but what I paid for the delivery is unclear. They arrived at 23:40, they were late for the birthday because of this. I ask when the courier will arrive - they have looked through it, they are silent. I am very puzzled and disappointed with the service, I will never order here again.
I have never seen such a thing that at the time when you should have the goods, they wrote that what you had booked for three days was not there, we will collect another one now and send it. And all day before, was it a problem to do this and warn in advance? Very irresponsible, I don't recommend it.
I ordered, confirmed, warned, and on their part - they scored, scored a second time, did not warn about the absence, about the delay in delivery, did not even apologize, as if this was the way it should be. Think about it before you take something from these
See original · Русский
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March 8
Absolutely disgusting communication with people. The most unpleasant people, whom I never want to return to.
Regardless of the prices, I'd rather overpay next time than talk to someone from this company again.
See original · Русский
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April 16
My husband was called STUPID (look at the screenshots of the correspondence, and then the employee erased the SMS from the chat, he thought we wouldn't have time to screen his rudeness) here because he didn't pour the water into the vase correctly, as they said. Is it okay to call a client dumb? One star for bringing a bouquet and while I was taking pictures of it, it looked fine, then that's it, the end!! He smelled of some kind of trash, disgusting chemicals, so that the flowers would stand for 1-2 hours, such things are used, sprayed with special solutions.
We went to see a review, a photo before and after, the difference is max 24 hours between what was delivered and what I then received the next day. I'm shocked!
Guys, never order from them! This is a complete dilution, as I understand it, I'm not the only one who got on these flowers. See the reviews below, it's all true. All that people have written before me is that all the flowers are dead!!!! I'm just wondering if this is the attitude towards Russians or local Armenians are also being deceived, if everyone here is being deceived, then we need to write a collective complaint to the Armenian prosecutor's office and let them deal with those who cheat people for money, we have 16,000 bouquets, how many such deceived buyers per day??? I have been living here for 7 years in Armenia and I am not going to tolerate such an attitude towards myself!!! Please like my comment, who was also deceived, let's see how many dissatisfied customers there are. Maybe the management will see what's going on in their business in general. By the way, the supervisor, a woman, wrote to her on Instagram, but she ignores the messages.
See original · Русский
December 27, 2024
From another country, I contacted this company and ordered the delivery of flowers (a bouquet for my birthday)... I highly recommend NOT ordering anything from these guys. Communication with clients and attitude is extremely disrespectful. Changing the delivery address in advance became a real problem and a reason for the manager's rude phone communication with the customer. The goods and services were paid for by transfer to a private person's card, which also raises many questions for the "company"... As a result, the bouquet was not handed over to the namesake, but was transferred to the security point at an address where the person was no longer there, since the manager refused to adjust the new address. In short, contact only trusted companies and do not search for such services on Facebook. The service sector is not for everyone, and unfortunately not everyone knows how to work in it. Customer orientation is 0/10.
See original · Русский
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October 23, 2024
I have been ordering for the 3rd time and I am very happy, always gorgeous and fresh flowers, and the prices are the best, special thanks to the manager, I quickly and kindly organized everything
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August 20, 2024
Flowers were delivered, after 1 day with proper care (I removed the tape, cut it, distributed it into two vases, put it under the air conditioner, poured a lot of water) - 20 pieces wilted after 1 DAY. They refuse to accept their mistake on the phone, they say that I am to blame ... service 0/10, flowers too. I attach evidence to the review, in the second photo some of those that I threw out a day later
See original · Русский
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October 22, 2024
Thank you so much for the kind service, fast delivery and fresh flowers, the prices are just not really cheap 101 roses bought for 20,000 others.
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August 27, 2024
yesterday, for my mom's birthday, I ordered 101 roses, I was shocked, there was not a single fresh flower in it, and after 10 hours the petals fell off, they found a new way of doing business, a thousand apologies, you have nothing to say, after that they blacklisted my number,
See original · Հայերեն
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