On behalf of the consumer, I express my indignation for the non-working technological line for wastewater treatment.
What caused the discontent
Step-by-step description of the situation:
1. I ordered a technological drain cleaning line for the house from LosBel LLC
2. The implementation of the transaction consisted of several stages:
2. 1. assessment of the possibility of installing a technological line and confirmation of performance guarantees was carried out by LLC LosBel
2. 2. Conclusion of the contract and payment under the contract by bank transfer
2. 3. installation of the technological line was carried out and controlled by LLC LosBel (the work was supervised by Alexey Sterlikov, Chief engineer of LLC LosBel). Payment for all installation work (outdoor networks, a cleaning station and a drainage well) was accepted in cash by the chief engineer of LosBel LLC (payment documents were not issued, the answer to the question of signing the act on completed works was "we will sign the acts after the installation is started")
2. 3. Commissioning of the line was carried out by LosBel LLC
3. A month after the start of living in the house, the installation failed
4. Then, for a year and a half, there was an intensive Email, Viber correspondence in order to oblige LosBel LLC to fulfill its service and warranty obligations. As a result, the company was unable to bring the installation into working condition, and subsequently, under the current service agreement and warranty obligations, flatly refused.
5. At the end of August 2019, a lawsuit was filed in court.
6. according to the results of the second examination, which tried with all its might to justify the business until the judge warned the experts about criminal liability, LosBel refers to the fact that they do not bear and are not going to bear any responsibility for technological solutions for drainage and connection of the finished residential building to outdoor networks, for which the chief engineer LosBel gave guarantees working capacity.
7. The court of first instance decided to terminate the supply contract.
I. Mistakes that were made by LosBel LLC:
1. Neglect of the research part:
1. 1. The company did not conduct any research or a request for soil research in order to confirm the possibility of the installation. The result is that the drainage node of the technological drain treatment line works as a storage well, which leads to flooding of the installation and disruption of the cleaning cycle, including in certain cases, it creates a threat of flooding of the basement of the building.
1. 2. The calculation of the required power of the installation for multiple discharge was not carried out
2. Violated the document flow and legislation:
2. 1. They did not issue checks for the money accepted in cash for installation work
2. 2. Deceived the consumer by stating that the act of launching is the act of acceptance of the entire technological line of wastewater treatment.
3. Violated the regulatory framework by carrying out installation and commissioning work
3. 1. during installation, the installation rules of the electric node were violated (the manhole cover knocked the timer out of the socket), which led to a prolonged disruption of the power supply, followed by rotting of sludge with the formation of gases. Due to the physical effects of thermal expansion /compression, the process of disruption/ resumption of power supply was periodic and upon resumption of electricity supply, gases accumulated in the water column were released, some of them went outside, a significant part got into the living quarters of the house in which two adults and two children permanently lived. LosBel experts could not find the problem with the timer for six months, until the consumer discovered it himself.
3. 2. During the installation of outdoor networks and their connection to a one-story extension, a well with ventilation was not equipped, which led to the following - due to the difference in air pressure inside the building and on the street, during the drying of the ladder, a strong reverse draft appeared and during accidents, a significant part of the gases filled the residential structure.
3. 3. During the installation of the drainage well, TKP 45-4. 01-51-2007 was violated 7. 5. 2, 7. 5. 3, 7. 5. 4. And they installed it in dense clay-loamy soils at the bottom of the hill with a height difference of more than 2 meters per 100 m, as a result of which the drainage well works in the storage well mode
4. System failures or delaying the arrival of specialists to restart the emergency installation without identifying the causes of the accident.
II. The current situation looks like this:
1. Purchased equipment that stopped working a month after the start of the 2008 residence.
2. The case on the civil claim ended in the Minsk district court with the loss of the company, the company decided to appeal. After the first court session, the judge who led the meeting became very ill,
after the appointed examination did not arrive at the expected time, a request was made to the court, the office said that they did not know where the case was.
The examination conducted by Pravitexpert was limited only to checking the plastic barrel, without evaluating the entire complex of installation work and considered that the Seller, Manufacturer and Installer of the technological line in the person of LLC LosBel is not responsible for the entire technological line, but is responsible only for its separate part, namely only for the plastic barrel in which cleaning and this barrel should be kept in a laboratory environment. They argue this by the absence of any obligations in the contracts for the supply of plastic barrels and maintenance.
3. It is impossible to live in a family home without violating the current environmental legislation. In order to live, you need to drain the contents of the drainage well over the fence once a week - health protection verbally notified of fines from 50 to 100 B. V.
The result of ordering a solution from LosBel LLC was the inability of the family to live in the house to which this equipment was connected.
In simple words (https://losbel.by/techdocs/sertifikaty /):
1. The company declares in the media "The LOSBEL company was founded in 2011 and specializes in the calculation, selection, manufacture, installation, turnkey construction, maintenance of water supply systems and household and industrial sewerage systems."
2. The company has grossly violated the requirements of GOST ISO 9001, which defines what the company should do at all stages from sale to service.
3. The supplied installation does not comply with the document TR CU 010/2011 "On the safety of machinery and equipment" referred to by their EAC declaration allowing them to sell cleaning stations in the Republic of Belarus. - the installation in an emergency situation can produce strong hydrogen sulfide emissions.
4. Turnkey works do not imply the company's responsibility for the supplied equipment.
5. The company, using the mass media, massively deceives consumers and buyers.
General feedback in the context of solutions for private households - if you want a "pig in a poke", take it when you sue - do not expect that state-accredited laboratories will give you evidence for the court, they work well only when you need to "fill up" the products of a foreign enterprise selling products on the territory of the Republic.
The consumer has been trying to resolve the situation in a pre-trial manner for a year and a half.
Our organization thanks the LosBel company for the high-quality installation of wastewater treatment plants. All work was completed on time and in accordance with the plan. The company's specialists gave us recommendations on operation so that there would be no problems in the future. There were no breakdowns during the six months of operation. Thank you for the fruitful cooperation.