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Vulica Jakubowskaga
550 m
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12 reviews
November 4, 2024
We ordered the front door here, Tatiana took the order, thank you very much to the girl, she helped with the choice very quickly! As the contract says, the wait is up to 30 days, we were pleasantly surprised when we got a call and the door came a week later! They brought it quickly, quickly dismantled the old door and put a new one, everything is neat! Thank you very much, we will order more interior doors from you!
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3
March 3
I rarely write reviews, especially negative ones...but this is the case.
In early December, an order was placed with this organization. It was necessary to make an additional order for one door in the living room to the existing ones (installed 8 years ago, from another organization...) and a portal to another opening (another room).
They brought a sample of their door color with them, and the color matched the sample perfectly.
The thickness of the wall with the opening where the portal was needed was large, and there was no dorp of this size. We were offered from another collection, slightly lighter than the doors. We agreed, because this is a separate room and there will be no color differences in the total mass.
The door in our living room is sliding, the mounting system should be covered with a decorative strip, logically - in the color of the door. The portal itself in the living room was made 8 years ago.
For some reason, the bar was made with a color from another collection as a portal.(as 4 dobor). I only noticed this now, when the doors, architraves and dobs were unpacked at home.
As a result, we get as many as THREE colors in one opening. There are also questions about the size of this decorative strip (16cm!!! how to make a hole for a non-standard opening)which needs to be installed on top.
When you communicate with such organizations, I would like the consultants to be more attentive, because your products are not for one-time use. I am partly to blame for this misunderstanding, BUT I am not an expert in this field, unlike you. The consultant's indifference, as a result, resulted in such an unpleasant situation (the consultant knew that these were two separate rooms, I contacted twice before making an order).
By the way, the production time for one door and portal was 3!!! A month (without a week). They promised in a month at the most, because there were New Year's holidays ahead. As a result, we got what we got...
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2
September 14, 2024
If it were possible to put a minus star, I would put a minus 10
Customer focus is at full zero, if not lower. They ordered the doors , they were told to wait 5-30 days , as a result they waited 2.5 months, taking into account that they paid in cash, they called and said the doors would arrive for a day, you need to pay the second part (the question is what to pay for? For the air?) as a result, they paid, the doors were supposed to arrive tomorrow - the day after tomorrow (they never arrived) we had to go in 2 days ourselves. As it turned out, they just forgot to call us. They promised to bring them on the same day , until the evening no one brought them until they took them away.
If you are ready to wait for several months even for paid doors, be prepared that they may forget about you at all
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3