We ordered the front door here, Tatiana took the order, thank you very much to the girl, she helped with the choice very quickly! As the contract says, the wait is up to 30 days, we were pleasantly surprised when we got a call and the door came a week later! They brought it quickly, quickly dismantled the old door and put a new one, everything is neat! Thank you very much, we will order more interior doors from you!
I rarely write reviews, especially negative ones...but this is the case.
In early December, an order was placed with this organization. It was necessary to make an additional order for one door in the living room to the existing ones (installed 8 years ago, from another organization...) and a portal to another opening (another room).
They brought a sample of their door color with them, and the color matched the sample perfectly.
The thickness of the wall with the opening where the portal was needed was large, and there was no dorp of this size. We were offered from another collection, slightly lighter than the doors. We agreed, because this is a separate room and there will be no color differences in the total mass.
The door in our living room is sliding, the mounting system should be covered with a decorative strip, logically - in the color of the door. The portal itself in the living room was made 8 years ago.
For some reason, the bar was made with a color from another collection as a portal.(as 4 dobor). I only noticed this now, when the doors, architraves and dobs were unpacked at home.
As a result, we get as many as THREE colors in one opening. There are also questions about the size of this decorative strip (16cm!!! how to make a hole for a non-standard opening)which needs to be installed on top.
When you communicate with such organizations, I would like the consultants to be more attentive, because your products are not for one-time use. I am partly to blame for this misunderstanding, BUT I am not an expert in this field, unlike you. The consultant's indifference, as a result, resulted in such an unpleasant situation (the consultant knew that these were two separate rooms, I contacted twice before making an order).
By the way, the production time for one door and portal was 3!!! A month (without a week). They promised in a month at the most, because there were New Year's holidays ahead. As a result, we got what we got...
If it were possible to put a minus star, I would put a minus 10
Customer focus is at full zero, if not lower. They ordered the doors , they were told to wait 5-30 days , as a result they waited 2.5 months, taking into account that they paid in cash, they called and said the doors would arrive for a day, you need to pay the second part (the question is what to pay for? For the air?) as a result, they paid, the doors were supposed to arrive tomorrow - the day after tomorrow (they never arrived) we had to go in 2 days ourselves. As it turned out, they just forgot to call us. They promised to bring them on the same day , until the evening no one brought them until they took them away.
If you are ready to wait for several months even for paid doors, be prepared that they may forget about you at all
We ordered the doors, and then they told us the approximate delivery date! Maybe a little more than a week, but in the end we have been waiting for a month and every time we only hear excuses that they will arrive soon, it's better to order elsewhere.
+ door quality during operation, courteous staff
- if you are ready to wait half a year from the moment of signing the contract and before installation, then you will like it. You can safely order doors at the start of your repair, and take installments, because with full payment, the speed of door manufacturing will not increase!!! Carefully look at everything that is brought to you (we had one canvas of 3 doors that was crooked, until you put it in it is not visible), the installer noticed it, it's good that they are. After that, we waited another 3 months for the replacement of the canvas! 2 months ago, we deposited the remaining amount with the words next week the delivery guys will call you....so we are waiting....
Conclusion: I liked the quality, but the time to get the doors is killing. THE LOGISTICS ARE TERRIBLE
Please do not order doors in this place in any case, we waited for half a year to order, as a result, standard double ones arrived, they said the master would disassemble at our expense, as a result, the amount was named by the master and when I said the disassembly of two doors (they are effectively disassembled, you can change the size)the price has increased , the type of kindness does not suitably put both this and that , I wanted to pull down the stairs just did it before the arrival of the family , it 's disgustingly simple
A good salon, attentive and polite sellers. We were very pleased with the prices and production time. Installments, discounts. The installers did well! I definitely recommend it!!
They work like ***. They do not invest in deadlines, from the word at all. You pay in installments without receiving the goods. The contract works AS MUCH as POSSIBLE against the client. I've been waiting for the door for four months now