Luganet
54 reviews
August 14, 2024
The dishonesty on the part of the operator is obvious. People are being made fools of. When calling the hotline, in order to contact the operator and find out why there is no Internet, you need to wait in line from position 17-20 and, accordingly, the waiting time is about 30 minutes, and the ISS connection is cut off after 30 minutes. I couldn't wait to call again, and you can do it indefinitely. There was a desire to complain to Rospotrebnadzor. Once again, there is no decency. And I would really like to be a subscriber to a decent campaign.
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9
December 19, 2024
Do not connect it in any case!!! Terrible terrible provider the Internet has not been working for two weeks at the address Arsenalsky passage, we make an application, the master can not do anything , he will get through with great difficulty, a queue of 24-30 people want to turn off the office in the east is closed, repairs are underway , one branch on the Internet writes on Olkhovsky rating minus 2
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1
December 30, 2024
The specialists arrived, they quickly fixed everything On the eve of the New Year, which is especially valuable, thank you very much, We hope that everything will work well in the New Year.
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July 25, 2024
In my opinion, it couldn't be worse! The morning starts with a call to the operator, who reboots my router. Evening...They do not connect with the operator, even though they are the first in line. And take away this English, no one understands anyway, it's just annoying. Thank you for your patience, thank you for your patience, thank you for your patience.......
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8
November 24, 2024
In my lifetime, the worst Internet access company. Fixes network breaks for an impossibly long time. At the same time, how an elderly person reacts to all changes in the weather and refuses to work. If it were possible to put a negative assessment, then the company was in the lead in negative growth.
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2
November 6, 2024
It's hard to say how everything works for them, the tariff is 100mb/sec. And in fact, we get 35-40 on wifi on the router. They suggest switching to a cord, but the speed does not rise significantly.
In general, the idea is good, but the implementation is not very good yet.
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2
August 13, 2024
The Internet works tolerably well. But the staff leaves much to be desired. I have their staff on tech. The floor was stolen when they came there to do something of their own. And then they accused me that I was to blame) The correspondence is below.
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3
December 25, 2024
There is no Internet connection for the fourth day. When asked when the Internet operator will appear, he answers: "have a nice day" and hangs up... I do not recommend it at all, although we have been using this provider for many years.
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November 15, 2024
Molodogvardeysk, there is no Internet at all, when will it end? What do you charge people for? Where is the Internet? I've called five hundred times, but I can't get through... It 's probably time to change the operator 😡
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2
December 25, 2024
You don't do anything there at all, for which people pay you money, the Internet is not there at all, God forbid that another normal operator would come in and everyone would leave you
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October 24, 2023
There have been problems with packet loss for more than 7 months. The provider denies his guilt. Although after such appeals for some reason it gets better ... hmmm.
Although I'm not a big streamer, but it really hinders promotion when such problems are observed almost every evening. For some time now, when I showed statistics for several hours, where it is clear that the losses on their part are serious, tech. support stopped responding at all. Now the Internet disappears several times a day and there is silence in general, it is only visible that people scold them in third-party services and groups, but if you look at the personal account and social networks, they are doing well.... In general, I think that they themselves do not know how to set up the network correctly and it somehow works. And their excuses are like: there are some problems with the service itself, not from our side. They look so funny, because I don't have any neighbors with other providers or acquaintances or friends. For some reason, everything is perfect both in general and at the moments when my "losses" begin.
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5
August 2, 2024
People don't connect this provider. There is no speed, the Internet is disappearing. Optical fiber does not help. The worst provider.
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3
June 22, 2024
The Internet went missing a week ago.I made a request.I call the operator, he doesn't really say anything, he can't even tell when the problems will be fixed.Money for services is written off immediately.It is unknown when they will be connected.The attitude is boorish
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5
November 28, 2024
The worst company , constant interruptions with the Internet, they do not respond to the request immediately, the Internet is missing for 2-3 days.
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2
December 28, 2023
You are in line 35. you wait half an hour.a conversation begins and the connection is cut off.What is it called?Of course, the operator cannot dial our number in any way.although he understands.that the person waited in line to contact him for more than half an hour...Then why would such operators queue up with them
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7
February 19, 2023
I came to Lugansk and now live with good friends in the Olkhovsky quarter.
Their provider is this squalor.
There was no worse Internet even in the far north.
Low download speed (approximately 250-500kb.) and constant friezes.
Ping in any online games flies up to values that I have never seen in my life - 25000-35000 thousand.
Yes, yes, not even 250, not even 2500, but, damn it, tens of thousands.
You can only play quietly in the dead of night when no one is online.
You can't watch videos in FullHD.
You can't upload large files.
If I had lived here for a longer time, I would have connected another provider, but since they are older people, they have enough.
It's a pity that you can't give a minus rating, because only this squalor deserves a minus.
Who will move to Lugansk or already lives in it and thinks about connecting the Internet to the house - never, I repeat, never look at this dump.
You will regret the time and money spent.
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13
1
January 6, 2024
We have overloaded all the holidays, constant breaks and loss of speed. As a result, I can't watch TV or YouTube.
EURO standard service support: look at the modem, if the light bulb is red, then there is no Internet, if it is green, then there is. For all other questions, "go for a walk."
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4
March 14, 2024
3 weeks have passed since the day of the connection request, the money is debited. And what difference does the company make to my problems, because they are the only ones in my region.
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1
May 14, 2024
Terrible internet quality.
The operator cannot be reached.
They always say that you have problems and the master will come, but they have no losses on the line
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2
December 9, 2024
The best provider in the whole republic
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January 10, 2022
Molodogvardeysk. Connected in 3 days as promised, + installed a fiber-optic switch with Wi-Fi function for free, the switch is old, Wi-Fi distributes not far away on the street no longer catches, I live on the 2nd floor of a brick house, this Wi-Fi is enough for me for one room, Wi-Fi is excellent anywhere in the apartment but if you connect a good router to this switch, then Wi-Fi will work over long distances, which may be necessary for 2-3-4 room apartments. In general, everything is fine, everything is fine.
Bad comments are left by people who do not understand how technology works, did not figure out how it works and went to write bad reviews. To all people who leave bad reviews, figure out what you don't understand, read how the Internet works, what a switch is, what a router is, you have the Internet, don't be lazy to find out how it all works. And most importantly, no provider is to blame for the fact that we have bad Internet in the Luhansk region, only Lugak is to blame for this, because the government decided that all providers can take Internet only from Lugakom and no one else, almost all Internet providers from Lugakom, so complain about bad Internet in As a result, the entire Internet goes from him to the providers and from no one else.
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2
5
September 26, 2022
the Internet is not bad, but the support service leaves much to be desired, on September 15 the money ran out on September 16 I paid according to the tariff, and on September 26 they turned it off I want to note I paid with a reserve I paid and they say I need to pay another 50 rubles. and then the next one is not a payment on October 24, I do not really advise others because of the support service.
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3
4
January 20, 2024
in Sverdlovsk, the boorish attitude with customers is taken, but the terms of the contract are not fulfilled
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5
November 3, 2024
The crooked-armed office
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1
July 8, 2021
The so-called "specialists" of this provider company are addicted to fraud. On my application in Anthracite, about connecting to the Luganet network for my mother, two boys arrived and installed an old adapter with WiFi function for her, refusing to connect a new router! They referred to the fact that it is forbidden!! And you can only use the rental of their old equipment... The Internet speed, at the same time, is very low. The work of the old adapter is very disgusting. When I call the dispatchers, they tell me that you should pay for the call of these so-called specialists again, buy a copper cable and pay for connecting your router.Although we should have done it all for free on our first visit! What should I say? Scammers...
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10
7
April 20, 2022
Equipment is constantly breaking down, until you wait for the master, you can go crazy, not to mention the eternal problems with speed, and you have already bought a new router, but there is no sense. In words, everything is beautifully told, but in fact it is completely zero.
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8
1
October 3, 2023
Yes, I haven't met a worse company either, three weeks have passed, but they can't connect
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2
June 13, 2024
Up to 2 months of connection
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1
February 2, 2024
Make the Internet work stably
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5
May 18, 2021
A convenient place to pay for the services of the provider Luganet without commission. The Internet works stably at the stated speed. The support service responds quickly. Everything is fine, but I would like to have more archives on IPTV and a media library application for Android TV.
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3
6
October 16, 2023
In principle, not bad.But LDS is better
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3
2
July 31, 2022
Terrible provider! It works terribly - wild brakes! I do not recommend it!
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8
May 21, 2022
We pay for a speed of 100 megabits, and at the speedtest it gives out 16 at most...
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5
November 3, 2020
The Internet is average, but the service wants to be the best, this applies to two boors in the office
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5
2
October 1, 2021
It was nice to plant flowers
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2
3
January 19, 2020
Both the store and the center are good, but there is a problem with the service at the payment department, they are always busy with themselves.
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6
3
July 16, 2020
the Internet sucks, I don't recommend this stuff to anyone, they take money, but only for what
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10
3
March 21, 2020
Terrible provider, overpriced prices, constant Internet interruptions.
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8
3
April 5, 2021
Poor internet quality
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8
3
March 21, 2019
Everything is fine, but there are unexpected and inexplicable glitches.
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6
7
August 14, 2019
The Internet is bad, it works intermittently. I pay 375 rubles a month, and the quality can not be worse!!!
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22
7
March 23, 2020
A good provider. But impolite employees.
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4
6
January 11, 2020
There have been a lot of complaints about the quality of the Internet lately
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11
4
November 20, 2018
Excellent provider, high quality for reasonable money.
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5
11
July 15, 2020
The worst provider in the city
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7
2
December 15, 2019
Yes, it's luganet, but LDS has a better Internet connection
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9
5
March 21, 2019
a good Internet provider, probably one of the best in the city
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2
15
February 10, 2020
I have the best Internet at home
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2
9
June 29, 2020
More services!
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3
2
November 4, 2019
Excellent provider
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6
10