On 10/26/2021 we were traveling from Moscow to Donetsk, and on 30.10.2021 we were returning back to Moscow. Both times, Nadezhda, a very attentive, polite girl, was the conductor in the cabin. Thank you for the comfort, this is the best employee of your company
disgusting. We called and booked a ticket from Moscow to Donetsk, we had to confirm it in the morning from 9 to 12 to the Moscow number. they called, the subscriber is unavailable. after that, they called the Donetsk office and told us that they had confirmed the reservation, and to approach the bus half an hour in advance. We are not on the list, the Donetsk office did not give them a confirmation of the reservation. as a result, a night at the train station, a missed birthday. It's just awful.
We constantly use the services of this company with the whole family. Everything is always clear. Drivers and flight attendants are always polite. Flight Donetsk-Moscow and back. Thanks! You did well!!!
The bus is as uncomfortable as possible, the seats practically do not recline, it is as uncomfortable as possible to go to Moscow for 22 hours. The cabin was heated so that people felt sick, it was impossible even to breathe on the bus.
We were traveling with a small child, we were given seats 3,4, the aversive attitude of the stewardess, the child was screaming at every stop in the truest sense of the word, and also the whole bus did not sleep, the whole long trip, the lights turned on at night at each stop, in general, zero comfort, the stewardesses, like traders in the market!
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Ольга
Level 4 Local Expert
August 4, 2023
The best carrier! Good service, comfortable buses, pleasant flight attendants.
The worst thing that can be thought of in the world of transportation is this unfortunate carrier on his fetid buses with women who can not even be called stewardesses, they picked up on the announcement of some collective farmers from the nearest Debaltseve, marginal personalities sit on the phones in general, buses break down, get into accidents stably, horror
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Anonymous review
June 11, 2021
I was driving with a small child, polite staff, comfortable chairs, responsive drivers, wf is normal. We quickly passed the borders and arrived as promised. thank you!
This is not the first time I have used this carrier. I like comfortable buses, wi-fi, waffles with tea. The very polite staff, especially the stewardess Natalia, is not the first time she accompanies on the road. The road is always tedious, but you should not worry with these guys, they will show you everything, tell you everything, and make the road the most comfortable. I recommend.
The driver of the regular bus number A575 is not a mentally unbalanced person who allows himself to yell at the clients of the Lux Express company. I believe that such moral freaks should not be allowed to work with people. On the territory of the Novoyasenevskaya bus station on 07/23/2019, in front of me, he first yelled at the man who addressed him saying:What the fuck are you all doing here, pee***ing at a warm camp. And then he yelled at me using uncensored language. If he has grown a beard, this fact does not make him a man in any way. A real man will never allow himself, being directly at his workplace, to yell at a woman who is a client of the company that pays him a salary. I will personally go to Donetsk and write a complaint.
A good transportation company, you will be treated to tea and coffee on the bus, nice beautiful flight attendants, kind men drivers. There is also WiFi, and at the end of the route you will be given a small waffle or a biscuit as a bonus😉👍