Any company working with people should have a sense of tact, patience, and a desire to solve or sort out the problem when communicating with them, no matter how stupid or incompetent the user is, whether he has read the contract or not. The dialogue should be tactful, with references to the clauses of the agreement if necessary. Neither the operators nor the director of the company himself know about politeness in this company. Rudeness and nervousness of employees only repels. And the director's words "If you are not satisfied with our conditions, use other companies" clearly indicate the lack of professionalism of the head of the company SELLING services. The complaints section on the site is intended only for the director of the company to personally call you and get rude after the operator.