The hotel is super rich. A large room, a rich lobby, and a restaurant for the aristocracy. All in white, the area is large. It's nice to be in the room, because everything is top-class and rich. The only nearby building was being renovated, In general, the neighborhood is unimportant.
Overall, I'm happy with everything! The staff is polite, the rooms are clean and cozy! The prices are adequate, from 9 to 11 they will feed, the price includes. I recommend. By the way, I left, I left a delicious roll in the room so that the girls could drink tea with a yummy.
I really like this hotel, we stay often. Good value for money. I really like the junior suite room and were pleasantly surprised by the "improved standard", which is not inferior to the junior suite. The rooms are large and the ceilings are high. Comfortable beds, good linen. The furniture certainly has flaws, but they tried to disguise them. A big plus is that the estimated time for departure is considered 24 hours from the moment of check-in. If necessary, you can pay for half a day. Breakfast for two is included in the room rate. The breakfast buffet, unfortunately in 2023 it is much worse than in previous years. There is a rude, unpleasant barmaid in the dining room, who for some reason believes that she has the right to dictate the rate of food consumption to hotel guests during breakfast. They accidentally took three pieces, received a demand to return the sausages and information that there are two pieces for each guest. Parking is available, but it is small because it is under the barrier.
The horror! Wash the carpets, mattresses and all upholstered furniture. Even the bed linen stinks, everything is old, stained. Fear the Almighty, treat your visitors with respect! It was so beautiful inside, but dirty, it was impossible to perform prayer on such a carpet. It would be better to put linoleum.
I often visit Astana. When alone, and when with his wife. I've stayed at this hotel 10 times or even more. Clean, quiet, decent breakfast and excellent receptionists. The hotel is located in the old part of the city, which is a minus for someone, but just for me. Plus the old train station is a 15-minute walk away. There is an excellent kebab shop within walking distance (locals from all over the city come to eat). I boldly recommend it!
Everything is fine. Big + smoking is allowed right in the room. The price is very reasonable, but everything is there. There are several towels, a bathrobe, and slippers. 👍🏻👍🏻👍🏻
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Станислав Саврас
Level 4 Local Expert
July 21
The guest is going to spend the night cleanly. Everything is old and long forgotten from furniture, plumbing and other decorative details. At least the bed is clean, and a liter bottle of still water is given for one day of stay
The hotel is good at an affordable price! I liked everything! But there are disadvantages: there are no sockets near the bed, but the lamps are))) apparently they smoke in the rooms because there are ashtrays, and sometimes there is a smell. The sewerage system in our room was not working well and there was water in the sink. Staff Administrators, Cleaning well done! The girls in the restaurant are super (but one shift cooks worse in the kitchen, for example, 6.10.22 is not very good, it was noticeable many times while they lived for 10 days) the guard who was on shift 6.10 is very strange to me, begging for money for beer....
Nice hotel. I really like it. I often go there, spend the night, have breakfast, take a break and continue on my way. It's clean and comfortable. Smoking is allowed in the rooms. Good cuisine. I recommend it to everyone
The service is good. Only the smell of the bathroom and smoky rooms. I would like to come up with something to refresh the room after visitors and improve the quality of disposable products
It would not hurt to make repairs and general cleaning in the rooms
The staff is responsive and smiling, but it all depends on your attitude as a customer.
The price corresponds to the quality.
I stay with you all the time. Everything was fine with me! This time I'm in shock!when I asked to bring an extra duvet cover, they told me that it wasn't supposed to, I was just shocked!!! Since there were no rooms, my mother and I stayed in a room with a double bed. I have to sleep with my mom under the same duvet cover!???? How could you refuse a duvet cover???! They brought it to me in the end! But I am outraged!!! I won't stay with you anymore!
Cleanliness, comfort, convenience. There are rooms for both single and double rooms, suites. Good - wooden furniture. Not an expensive menu in the restaurant. All amenities