I bought winter boots, carried them for about a month and the lightning fragment was 1.5 cm (the links moved away from the base), it was unpleasant, I asked the store a question (not really hoping for help) And ... Thank you very much to the store staff!
They treated us with understanding, took these boots without unnecessary words and fixed the damage for free and very quickly (I gave it away on Saturday, the next day, took it away on Sunday). I am very satisfied with the service, THANK YOU!